The thing is... We only ever hear about the "problems". In percentages, the amount of failed top ups we experience is ridiculously low in comparison to the amount of transactions we have. Doesn't mean that it's normal or that we're not working to make sure they never happen at all... Our goal is for our users to have a seamless experience all the time. But there are many reasons why a top up could fail, including some that aren't necessarily in our control. All in all, I agree with you though: we need to be better. Just trying to provide some insights

Price increased. I will need to reload again to purchase. Wish me luck.

Thank you so much for attending to us.
I just PM-ed you about a transaction dispute of RM20 to Celcom-Rps or Boost, did not top up RM20 at 1:26am yesterday (8 Aug).

UPDATE: Thank you for the speedy reply Jonathan, I'll call CS during office hours tomorrow to officially file a dispute.

The freeze button is not for us to use when we loss the card or when have fraudulent txn? We can simply click freeze account when we r not in use (eg, sleeping time), then unfreeze when we use it? Have u try to do card txn when u click freeze account?

Freezing means cannot use at all even somebody gets a hold on your physical card?

curious: is there a way to UNFREEZE if after selecting stolen or missing?

else, it'd be a 1-way function to FREEZE-REPLACE rather than temporary suspension (FREEZE-SUSPEND-REPLACE)

The BigPrepaid having this freeze button but web based, I did try this and it will be changed tl unfreeze button after you freezed the card. I'm not sure if this works the same as in BP apps.

Someone willing to be experimental mice?

Bro, you tested how the "freeze" works on BP?
Mind to share more details.

I just checked this morning and it seems like my issue regarding the RM20 dispute has been resolved and the amount reflected is now correct. Thank you again Jonathan and BP CS for looking into this.

On a side note, the freeze card issue comes in handy if you want to avoid any fraudulent transactions, I've tried unfreezing the card at 1 point in the midst of investigation in order to top up some money, and the top-ups went fine, then I continued to freeze the card. I'm not sure if it'll reflect immediately for payments when you unfreeze it.

Can't make payment using Bigpay for Shopee order... after key in CVV, it shown error n can't proceed...
try to proceed for my order, my discount voucher shown d redeemed... 

after 15 min, the discount voucher back to my voucher, but, i dunno whether i shouold continue to pay with Bigpay.. 

The BigPay card system seems getting worse day by day.
Previously when I used it to do online purchase, every time it worked flawlessly.

Sadly, just now 8pm something, trying to buy some electronics from Lazada and never realize they were having issue. So straight away reloaded quite a big amount into the BigPay card ended up payment failed in the Lazada.

I was so disappointed with them. Now my money is in BigPay but can't use.

works if your shopee account is redirected to ipay88.

You can get XE rate via Paypal coz I get XE rate every time when I use PP to pay USD. Here are the steps:-

1. Login to your Paypal account, then go to this link -> https://www.paypal.com/my/cgi-bin/webscr?cm...nding&buyer_hub
2. Then click "Conversion Option" link next to your BP card
3. Then select "Bill me in the currency listed on the seller's invoice."

That's all! Suggest you do the same to all other cards too because PP conversion rate is quite high.

Good luck to them!

RM200!!

Good luck x2 to them!

I made payment via UOB payonline using Bigpay. Hopefully goes through. Did not show up on Bigpay app yet and no email from them. They mentioned 4pm is cut off time.

I see. tm bills not real time?

That is weird my 2 days ago transaction in malaysia all still in pending mode. so i can freeze all transactios if I wan to according to your description.

You cannot stop the pending transactions even you freeze the card, only possible when the transaction is not charged yet

Pending transaction is transaction that already charged on your card

Dear Bros, Im new to this card. Reloaded 2.5k by SCB JOP, tried withdraw 1.5k first time successfully. Second attemp for the rest 1k rejected prompt exceed cycle limit. Any advise? Thanks

Just to share my refund experience with Expedia via using bigpay. The cancellation was done on 25/9 afternoon and the full refund was rev next day morning. Much faster than credit card and without bank fees for full refund! What an awesome experience!