I just want to share my case with you guys to be vigilant about BigPay (I have also escalated the issue to Jonathan).
It started on 15th July where my girlfriend noticed that RM60 was missing in her BigPay account without trace. It didn't show any transactions in the app nor in the Excel sheet. She spoke to the BigPay CS and behold, they showed her their transaction records that RM60 was deduced. The problem is, she didn't and there was no trace on it from user side. Further enquiry, she was told by BigPay that it was transferred to me. Even a bigger problem, there was no record that I received the money.
In my opinion, you guys should be careful with this BigPay and make sure you have your own records as well, otherwise money will disappear without trace. I won't be surprised that merchants or friends don't receive money after this although it shows in their record that you did.
Issues here is:
1. Money was transferred out without permission.
2. Money transferred out was not recorded.
3. So called money transferred was not received by the other person.
Awaiting the feedback as we speak because after 3 weeks, my patience has run out. It'll probably escalated to Bank Negara Malaysia and business fraud division of the police. Hope this issue can be settled without temporarily shutting down BigPay.
If the CS can trace that fund was transferred to you , maybe you should check if your account increase RM60 without a trace too?