It's displayed in the BP app alright but when checked in AirAsia BIG portal, it's not reflected there though.

Actually I have no problem with your posts, as (just as you mentioned) you were replying to BigPayJonathan's request. However the sheer volume of repeated complaints by some other posters was really annoying.

And yes, repeated "received XX cashback" is also annoying. No value add to discussion. In fact some threads mod has taken action on those sort before. Somehow this thread seems less moderated.

still cant top up bigpay with aeon big cc

It works after re-install Bigpay

It going to end this month - *Amended Terms & Conditions For Hsbc Visa Signature Credit Card Programme 2017/2018. Programme runs from 1 September 2017 to 31 August 2018. The maximum Additional Reward Points is capped at 30,000 Reward Points per Eligible Cardholder, per Participating Month. The maximum Reward Points for redemption of the Online Vouchers is capped at 60,000 Reward Points per Primary Eligible Cardholder for each Participating Month.

I face the same problem..BP app shows points +115 points but the total on the top didnt add up the points credited..e.g. Total points ay the beginning is 100points. When click to check the points there are new points +115points and +1 point which i make transaction on 6th August and top up on 7th August..But the total points didnt add up the 115 points..juststill showing 101 points instead of 216points.Check BIG app also just credits 1 point only..

received mine too, so happy

Give them few more days and check again

Jonathan did mention that there was issue to the big points system

Thanks for that. It's hard to gain people's trust as a new product on the market. But it's also good to see that you guys can be understanding. Our customer happiness manager will call you soon, I'm going to follow up on it now.

Correct. We're pushing small updates every now and then to correct bugs & issues.

Correct - but you can extract all your transactions in .csv file when you go into Analytics and click on the icon in the top right corner. We're currently working FinC to improve the usefulness of our analytics.

Haaa. Messages like these make it all worth it!

With regards to Lowyat x BigPay meeting: I'm aiming to send an email to all people who replied by the end of next week with a few date & time proposals.

Even my top-up on 6th August wasn't added into the total BIG points.

This post has been edited by talexeh: Aug 15 2018, 10:11 AM

HLB is the most generous bank on CB this year~
Thank you BP for the platform you have given~

BIG Loyalty's API was down. You'll start seeing your BIG Points appear soon. Total might not be updated immediately, but it will eventually.

BigPayJonathan

BigPay app doesn't seem to reflect the correct balance after usage - I made a payment but the balance remains the same.
This is after last night's update. I have tried to clear cache, same problem. Uninstalled and reinstalled, same problem.

It's no big deal, but it gives a false impression on how much balance you have. See if your support team can simulate the same.

Edit: after 3 minutes, the balance is now reflected correctly.

This post has been edited by laymank: Aug 15 2018, 10:39 AM

Ahh OK. Was under the impression that the API was back online yesterday when points started appearing in our transactions.

Mine everything traced back and calculation correct.

If not confident, you can always do this reconciliation once a week
I will calculate every sunday evening

You're saying all your August BIG points from BP appeared in here?

This post has been edited by talexeh: Aug 15 2018, 10:53 AM

I'm using the Big Loyalty App to do recon, so far so good, everything gain from BP appear in the BL app.

Total Amount same also.

just received my card today. enter the CVV number into the app but the CVV was rejected as incorrect.. how to resolve this?

update : it suddenly went through after many multiple tries.

This post has been edited by yokoloco: Aug 15 2018, 11:09 AM

PM'd you

Nope, not for me. Anyway, as per Jonathan's advice, I guess I'll just waif for the API issue to be resolved since this isn't anything critical.