Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsPrepaid Cards BigPay - Prepaid MasterCard (with Mobile Apps) V2, CashBack, BigPoint & Remittance
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 Jul 25 2018, 12:52 PM
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Senior Member
6,256 posts Joined: Jul 2005 From: UEP Subang Jaya   
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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM) Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees.  |
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Jul 25 2018, 12:58 PM
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All Stars
14,905 posts Joined: May 2015
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QUOTE(LostAndFound @ Jul 25 2018, 12:52 PM) This is fair, but doesn't (yet) cover what we've already asked for in this thread, which is a clear and defined threshold for cash withdrawal. By itself it should help with the more egrerious cases (*ahem* 65k) though. Wallet limit is only RM10,000.Max CC top up per month is RM10,000. Not many people will top up using Debit / Online banking then withdraw cash at ATM as RM6 per withdrawal. So cash withdrawal per month at RM10,000 is the best scenario. |
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Jul 25 2018, 01:17 PM
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Junior Member
702 posts Joined: Aug 2009
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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM) Makes sense! I'll bring this up in our marketing & product meeting. Can i know if you guys going to disclose whats the withdrawal amount per month that is confirmed won't caused the account being banned by BigPay?We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see  Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees. We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting... It would really help if BigPay can provide such information so that we no need to worry performing any withdrawal will cause ban on our account and all our money is gone lol |
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Jul 25 2018, 01:24 PM
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All Stars
14,905 posts Joined: May 2015
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QUOTE(hakkai0810 @ Jul 25 2018, 01:17 PM) Can i know if you guys going to disclose whats the withdrawal amount per month that is confirmed won't caused the account being banned by BigPay? You will not withdrawal more than RM20,000* per calendar month.It would really help if BigPay can provide such information so that we no need to worry performing any withdrawal will cause ban on our account and all our money is gone lol * RM10,000 beginning balance at the first day of the month. You will not use debit card / online banking to top up then withdraw cash. |
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Jul 25 2018, 01:47 PM
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Senior Member
6,598 posts Joined: Aug 2008 From: Malaysia 
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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM) Makes sense! I'll bring this up in our marketing & product meeting. Make a gauge or bar so that we know how much we have topped up as well as withdraw per month ?We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees. We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting... E.g. Month of August showing 3,000 / 10,000 has been topped up. I dun wanna like go and use calculator and self calculate  Thanks ! |
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Jul 25 2018, 02:02 PM
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Senior Member
9,052 posts Joined: Feb 2006
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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM) Makes sense! I'll bring this up in our marketing & product meeting. Can make this to RM20k/month rather than the same as the wallet limit?We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees. We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting... I use more than RM10k/month sometime... I think you should revise to withdrawal limit rather than credit card top up limit, the fair game should be using it but not withdraw it... Please kindly revise ya... This post has been edited by tan_aniki: Jul 25 2018, 02:05 PM |
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Jul 25 2018, 02:27 PM
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Junior Member
702 posts Joined: Aug 2009
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QUOTE(ClarenceT @ Jul 25 2018, 01:24 PM) You will not withdrawal more than RM20,000* per calendar month. yup understand. But still hoping to get official confirmation from BigPay. If this is clearly stated in tnc, then no need to worry being banned or not since we not sure on the mechanism that will trigger the alert to BigPay.* RM10,000 beginning balance at the first day of the month. You will not use debit card / online banking to top up then withdraw cash. |
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Jul 25 2018, 02:27 PM
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Junior Member
376 posts Joined: Apr 2011
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QUOTE(tan_aniki @ Jul 25 2018, 02:02 PM) Can make this to RM20k/month rather than the same as the wallet limit? Agree with you bro, if the cardholder unable to withdraw beyond 10k, he wont reload above that amount. So nobody will abuse the limit.I use more than RM10k/month sometime... I think you should revise to withdrawal limit rather than credit card top up limit, the fair game should be using it but not withdraw it... Please kindly revise ya... now they are killing off the genuine spender and force them go back to the credit card. BigPayJonathan |
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Jul 25 2018, 02:39 PM
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Senior Member
6,256 posts Joined: Jul 2005 From: UEP Subang Jaya
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QUOTE(ClarenceT @ Jul 25 2018, 12:58 PM) Wallet limit is only RM10,000. I'm concerned regularly withdrawing (let's say) 8k per month will still trigger, as that is still a substantial amount, especially if you have no other spending. Better to have it clearly stated in T&C for avoidance of doubt.Max CC top up per month is RM10,000. Not many people will top up using Debit / Online banking then withdraw cash at ATM as RM6 per withdrawal. So cash withdrawal per month at RM10,000 is the best scenario. And IMO withdrawal limit needs to be HIGHER than deposit limit, as ideally some would be using BigPay to receive payments (in which case they'd have to keep withdrawing). At least if BigPay is really interested to compete on the ewallet space rather than just the prepaid card space. |
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Jul 25 2018, 02:55 PM
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Senior Member
2,012 posts Joined: Dec 2007 From: Fairytale
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QUOTE(BigPayJonathan @ Jul 25 2018, 12:19 PM) Makes sense! I'll bring this up in our marketing & product meeting. Added to Post #01 on New Features.We're releasing a new version of the app today. We've added a feature that allows you to split bills and request money from your friends. Example: person A goes for lunch with person B and person C. Person A pays for the entire bill, goes to BigPay and sends a split bill request to person B and person C (provided they have BigPay too). Person B and person C will receive a notification and be able to either send the money directly or deny the request. Receipt can also be added to the request for everyone to see Now... We’re introducing a fair usage policy when it comes to credit card top up. From now on, there will be a monthly limit of RM10,000 on credit card top ups only. Top ups via debit cards and online banking remain unlimited. Why are we doing that? Because we’re committed to saving you money and making financial services fair for everyone - but certain services are costly due to third party fees. We encourage you to continue topping up via debit cards and online banking, which will remain unlimited as said earlier. We have a lot of really cool things coming, including some features you've been asking for here on Lowyat. I'll be replying to some questions later today, but you can already start shooting... official : Fair Usage Policy (FUP) introduced 
This post has been edited by fairylord: Aug 17 2018, 03:38 PM |
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Jul 25 2018, 03:01 PM
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Senior Member
795 posts Joined: Apr 2009
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QUOTE(fairylord @ Jul 25 2018, 02:55 PM) Added to Post #01 on New Features. OMG ....... this limitation cut my cash flow
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Jul 25 2018, 03:07 PM
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All Stars
18,395 posts Joined: Oct 2010
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QUOTE(fairylord @ Jul 25 2018, 02:55 PM) Added to Post #01 on New Features. Already done top-up of > rm12k this month.
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Jul 25 2018, 03:11 PM
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Senior Member
6,256 posts Joined: Jul 2005 From: UEP Subang Jaya
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QUOTE(psiloveu @ Jul 25 2018, 03:01 PM) OMG ....... this limitation cut my cash flow This is more fair really. |
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Jul 25 2018, 03:14 PM
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Senior Member
795 posts Joined: Apr 2009
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QUOTE(LostAndFound @ Jul 25 2018, 03:11 PM) This is more fair really. u may not understand freelance liked me how important of Bigpay to relieve cash flow issue.  |
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Jul 25 2018, 03:15 PM
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All Stars
14,905 posts Joined: May 2015
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QUOTE(tan_aniki @ Jul 25 2018, 02:02 PM) Can make this to RM20k/month rather than the same as the wallet limit? Get additional BP cards and use credit transfer.I use more than RM10k/month sometime... I think you should revise to withdrawal limit rather than credit card top up limit, the fair game should be using it but not withdraw it... Please kindly revise ya... QUOTE(psiloveu @ Jul 25 2018, 03:01 PM) OMG ....... this limitation cut my cash flow Get additional BP cards and use credit transfer.QUOTE(MGM @ Jul 25 2018, 03:07 PM) Already done top-up of > rm12k this month. Find another place to perform 8XRM60 next Monday.QUOTE(LostAndFound @ Jul 25 2018, 03:11 PM) This is more fair really. Agree with you. BP now subsidise ~RM100 (credit card interchange fee) per card per month to survive/sustain, still better than RM30/50/100 subsidised by CC issuers.This post has been edited by ClarenceT: Jul 25 2018, 03:17 PM |
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Jul 25 2018, 03:20 PM
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Senior Member
9,052 posts Joined: Feb 2006
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QUOTE(ClarenceT @ Jul 25 2018, 03:15 PM) Get additional BP cards and use credit transfer. the problem is Bigpay should encourage more spending rather than withdrawal, thus limiting on credit card topping up is nonsense as this will lower down the spending power.Get additional BP cards and use credit transfer. Find another place to perform 8XRM60 next Monday. Agree with you. BP now subsidise ~RM100 (credit card interchange fee) per card per month to survive/sustain, still better than RM30/50/100 subsidised by CC issuers. they should have getting some % back from merchant that swipe Bigpay to contra back the credit card top up. |
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Jul 25 2018, 03:22 PM
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Senior Member
935 posts Joined: Jun 2008
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RM10,000 limit for reload by credit card is fair. it is better than imposing charges for reload via credit card.
QUOTE(tan_aniki @ Jul 25 2018, 03:20 PM) the problem is Bigpay should encourage more spending rather than withdrawal, thus limiting on credit card topping up is nonsense as this will lower down the spending power. true. but if there is no limit on reload via credit card, and if there is no charge for reload via credit card, then BigPay business model in unsustainable in long run.they should have getting some % back from merchant that swipe Bigpay to contra back the credit card top up. i rather they limit RM10,000 per month for reload via credit card. better than imposing charges for reload via credit card. This post has been edited by hebe87: Jul 25 2018, 03:24 PM |
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Jul 25 2018, 03:24 PM
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Senior Member
2,012 posts Joined: Dec 2007 From: Fairytale
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QUOTE(tan_aniki @ Jul 25 2018, 03:20 PM) the problem is Bigpay should encourage more spending rather than withdrawal, thus limiting on credit card topping up is nonsense as this will lower down the spending power. If that the case, it will be no different for merchant from WeChatPay (MDR =1%), VCash (0.8%), FavePay (x% CB back to user on same merchant), etc...Merchant will go for Boost first as it's free until this year end at least.they should have getting some % back from merchant that swipe Bigpay to contra back the credit card top up. |
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Jul 25 2018, 03:27 PM
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Senior Member
9,052 posts Joined: Feb 2006
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QUOTE(hebe87 @ Jul 25 2018, 03:22 PM) RM10,000 limit for reload by credit card is fair. it is better than imposing charges for reload via credit card. they won't loss on credit card charges as they are also using MasterCard to charge back the merchant.true. but if there is no limit on reload via credit card, and if there is no charge for reload via credit card, then BigPay business model in unsustainable in long run. i rather they limit RM10,000 per month for reload via credit card. better than imposing charges for reload via credit card. They just need to impose withdrawal limit rather than reloading limit because people are abusing to withdraw money rather than abusing for spending... |
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Jul 25 2018, 03:27 PM
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All Stars
14,905 posts Joined: May 2015
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QUOTE(tan_aniki @ Jul 25 2018, 03:20 PM) the problem is Bigpay should encourage more spending rather than withdrawal, thus limiting on credit card topping up is nonsense as this will lower down the spending power. FOC top up RM10,000 is better than 1% charge on CC top-up.they should have getting some % back from merchant that swipe Bigpay to contra back the credit card top up. "but certain services are costly due to third party fees" - Are you are willing to pay for the third party fee? https://www.mastercard.com.my/en-my/about-m...nterchange.html This post has been edited by ClarenceT: Jul 25 2018, 03:29 PM |
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