Guys, how minimal are the screen bleeding on your Onyx? Just want to gauge if mine within the norm.
Care to share some picture?

This post has been edited by nyunyu: May 22 2018, 11:45 PM

I only have a bit of bleeding on the the bottom left near the hinge, and the typical glow throughout.

Then again, I was pretty specific about bleed when I ordered my unit so it might just be that.

This post has been edited by Eiraku: May 23 2018, 01:09 PM

Hi, please add me to the owner list

btw I have been facing with some issues which I would like to seek for help here, I'm a tech idiot please bear with me.

2 Issues:

1. I haven't installed many games yet, currently I have GTA 5 installed in my Onyx, but the problem is, my Onyx always shut down in just one second when playing halfway, like a sudden total power down, like a bulb been cut off electricity. I've monitored the temperature in command centre and the GPU temp is always around 70 degree celcius which is considered normal right? This is so annoying as after it shuts down suddenly, I restart it then launch GTA 5 and play for some time(charging it of course) then it happens again, repeatedly. play and off, play and off. and my gaming session has not even reached 15 minutes in average. I seek help from Illegear and have updated the BIOS, and for a week the problem was solved, but today it happens again. Today up till now I have restarted Onyx for 3 times, and it would just power down totally in 1 sec after an average GTA5 game time for 15 minutes, I dont know what to do anymore. As the 1st picture attached below, it is normal for the upper bar part above the keyboard to be very hot right? But is it normal for the right palm rest area to be very hot too, that I can't rest my right hand there. Please give me some advice.

2. As the picture 2 attached above, my lower part of the screen have some kind of dark and black coloured "bruises" there, I think it is not screen glowing cause in black background the "bruises" part you see didn't glow white at all, but it happens in every background that has colour other than black, it doesn't just show up in white background as you see in the picture, it is visible anywhere, in game, surfing the web, watching youtube videos, the black coloured dark bruises are there blocking the view, it is visible 50% of the time, I mean 50% chances of showing up, for example, in 2 times starting up of Onyx, one time the bruises will be visible, but once I restart it, when it starts up the second time, it is gone, then I go to sleep, the next morning I start up Onyx, the dark bruises are there again, needs restarting for them to be gone.

So, these are the 2 issues I've been facing, any of the Onyx owners encounter these kind of problems too? Please advise me how to fix it. Or am I so unlucky to receive a faulty unit? Don't get me wrong I love Illegear and that's why I private pre-ordered the Onyx even before official pre-order, but these problems keep bugging me. I don't know what to do. and kind of disappointed too. Not to the state of regretting the purchase though.

My Onyx arrived exactly one month ago, in 24th April and today is 24th May. So impossible a new unit have so many problems in only 1 month right?

My spec is as below:
15.6" Full HD IPS Display (sRGB 100%) with Bezeless technology.
8th gen. i7 six cores processor
Nvidia GTX 1060 6GB GDDR5
Mechanical Keyboard with 100% Optical Switch
16GB Dual Channel DDR4 RAM 2400MHz - 2 X 8GB
1TB Solid State Hybrid Drive
256GB Micron 1100 M.2 SSD
Intel 9560 2x2 Wireless-AC (New)
Windows 10 Home SL

Please help me. Picture 3 shows when I'm using whatsapp web, the dark and black "bruises" are there.

This post has been edited by jianningteoh: May 24 2018, 10:49 PM


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Hi, I will also experience sudden shut down, but most of the time it is sudden BSOD and not sudden shut down. But after disabling link state power management in the power settings as noted by another user in this thread, I have not experienced any more sudden shut downs (touchwood). Perhaps you can try that.

Yeah that is the hotspot of the Onyx, you should be worried if it is not hot at the top when you're gaming, it is just doing its job. And I believe the right side is where the SSD and HDD are, so I guess it can be a little warm when on load. However I can still rest my hand on the palm rest, it is just warm and not hot.

Regarding the bruises, I think your bottom bezel might be too tight, mine also will have those 'bruises' but only noticeable during start up and shut down (the colour screen saying 'Windows is now shutting down etc'.) But am curious on why it only happens 50% of the time in your case, seems like it is a software problem then?

Not really bothered, will rather have a tight bezel (but not too tight), rather than the bezel getting loose and coming out like my previous Illegear laptop...

This post has been edited by jrlogger: May 24 2018, 10:52 PM

Thanks for replying bro, May I know how to disable link state power management?

Power Options -> Change plan settings (of whichever plan you are using) -> PCI Express -> Link State Power Management

Alright got it thanks for your help and time bro, so its "off" for both on battery and plugged in ya?

Yeah that's what I set on mine.

Btw, has anyone noticed the backlight on the 'Enter key' is really dim (or even off) when you are using 'User mode' when setting the RGB keyboard?

It is not a problem if using single backlit, and it is lit like the rest of the keys.

Err... for my Onyx, its kind of evenly bright as you see my enter key symbol, its just that the words, Enter, Backspace and etc are dim....do you mean this?


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My enter key symbol is not as bright as the others, but not a big deal.


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Prince J

Curious, is the new BIOS and Gaming Center available now?

Also, just trying to see the rgb music effect of the KB and saw this..surely this is not normal?
1) Music OFF


2) Music ON


This post has been edited by nyunyu: May 25 2018, 01:03 AM

I would also like to mention that Gaming Center software makes my games crashed. To run a game, I need to shut it down completely.

Try FC5, same case lol.

Unfortunately, CC/GC is a software that hooks into system API calls (which it needs to do so that it can do its job), and most Anti Cheat software backends hate that.

Hence, "Game Security Violation".

To be fair, these Anti Cheat backends do the same thing with all similar "system management" software like MSI Dragon Center and the like, until the software gets added to the Anti-Cheat software's database of "allowed" programs.

So you actually need to buzz Epic to tell them that their Anti Cheat backend is spazzing out on your system management software.

As for the "bruising", the panel does that sometimes while on the lowest brightness setting (it actually goes so low that the backlights themselves show up like that). Try increasing your minimum brightness/brightness on battery by a little bit in Power Plan, or if you want a quick fix, push the brightness up a bit manually, and then back down.

The not so bright Enter in "User" mode? Man, yours are actually brighter then mine is lol. Mine nearly seems off, and this has been a long standing bug with the "User" mode TBH. I have no idea why it happens either as the LED is fine for that particular key in the other modes.

And yes, seems the Music KBB light setting is just that sad lol. Mine does the same thing too.

This post has been edited by Eiraku: May 25 2018, 06:31 AM

jianningteoh For the auto-shutdown issue, the third revision of the BIOS is now in the works and I believe the upcoming BIOS + EC reflash will help to resolve this phenomenon effectively.

jrlogger Currently there is a bug under User Mode that emits very dim/no backlight for the Enter key. We have issued this matter to the manufacturer for rectification and we shall announce it officially once the update is available.

nyunyu Under Music mode, the middle section will be lighted up vertically once the Music is OFF This style has been available since the 1st Generation of the Raven last time, hope this clarifies

Okay, cause just now I tried to game GTA5 for around 15 mins then auto shut down again....even after the suggestion of disabing link state power management by jrlogger. Hope can solve the prob asap,or else what for buying a gaming laptop then couldn't game

jianningteoh i similar shutdown issues as well. but sent it back to illegear and they refresh bios for me. so far no shutdowns.
jrlogger omg i also just realised my enter key has no light. lol.

not a huge deal for me cause im touch typing anyway. just need the lights on once and awhile to find keys.

after typing on this keyboard for awhile now, i just wish it was slightly less clicky. but i dont think i can use any other keyboard now. lol.

Maybe have to flash the new BIOS...

Btw, what is the latest BIOS for the ONYX now? AZIM@ILLEGEAR

This post has been edited by jrlogger: May 25 2018, 11:34 AM

New BIOS and EC are available and ILLEGEAR and factory are testing them.

But we are requesting factory to release bat file for users to execute update under Windows environment.

The EC flash provided by factory needs to go through complicated process like shell etc.

Kindly wait for our update next week.

This post has been edited by Prince J: May 25 2018, 12:20 PM

Thanks for the update. Hopefully it fixes the issues present.

Hi Azim, regardless the music ON or OFF, seems the middle section and some keys on the left were left lit. It does seems weird though, not that I use the mod much just would be nice to get fluent lighting effect.