Hi, please add me to the owner list

btw I have been facing with some issues which I would like to seek for help here, I'm a tech idiot please bear with me.

2 Issues:

1. I haven't installed many games yet, currently I have GTA 5 installed in my Onyx, but the problem is, my Onyx always shut down in just one second when playing halfway, like a sudden total power down, like a bulb been cut off electricity. I've monitored the temperature in command centre and the GPU temp is always around 70 degree celcius which is considered normal right? This is so annoying as after it shuts down suddenly, I restart it then launch GTA 5 and play for some time(charging it of course) then it happens again, repeatedly. play and off, play and off. and my gaming session has not even reached 15 minutes in average. I seek help from Illegear and have updated the BIOS, and for a week the problem was solved, but today it happens again. Today up till now I have restarted Onyx for 3 times, and it would just power down totally in 1 sec after an average GTA5 game time for 15 minutes, I dont know what to do anymore. As the 1st picture attached below, it is normal for the upper bar part above the keyboard to be very hot right? But is it normal for the right palm rest area to be very hot too, that I can't rest my right hand there. Please give me some advice.

2. As the picture 2 attached above, my lower part of the screen have some kind of dark and black coloured "bruises" there, I think it is not screen glowing cause in black background the "bruises" part you see didn't glow white at all, but it happens in every background that has colour other than black, it doesn't just show up in white background as you see in the picture, it is visible anywhere, in game, surfing the web, watching youtube videos, the black coloured dark bruises are there blocking the view, it is visible 50% of the time, I mean 50% chances of showing up, for example, in 2 times starting up of Onyx, one time the bruises will be visible, but once I restart it, when it starts up the second time, it is gone, then I go to sleep, the next morning I start up Onyx, the dark bruises are there again, needs restarting for them to be gone.

So, these are the 2 issues I've been facing, any of the Onyx owners encounter these kind of problems too? Please advise me how to fix it. Or am I so unlucky to receive a faulty unit? Don't get me wrong I love Illegear and that's why I private pre-ordered the Onyx even before official pre-order, but these problems keep bugging me. I don't know what to do. and kind of disappointed too. Not to the state of regretting the purchase though.

My Onyx arrived exactly one month ago, in 24th April and today is 24th May. So impossible a new unit have so many problems in only 1 month right?

My spec is as below:
15.6" Full HD IPS Display (sRGB 100%) with Bezeless technology.
8th gen. i7 six cores processor
Nvidia GTX 1060 6GB GDDR5
Mechanical Keyboard with 100% Optical Switch
16GB Dual Channel DDR4 RAM 2400MHz - 2 X 8GB
1TB Solid State Hybrid Drive
256GB Micron 1100 M.2 SSD
Intel 9560 2x2 Wireless-AC (New)
Windows 10 Home SL

Please help me. Picture 3 shows when I'm using whatsapp web, the dark and black "bruises" are there.

This post has been edited by jianningteoh: May 24 2018, 10:49 PM


Attached thumbnail(s)

Thanks for replying bro, May I know how to disable link state power management?

Alright got it thanks for your help and time bro, so its "off" for both on battery and plugged in ya?

Err... for my Onyx, its kind of evenly bright as you see my enter key symbol, its just that the words, Enter, Backspace and etc are dim....do you mean this?


Attached thumbnail(s)

Okay, cause just now I tried to game GTA5 for around 15 mins then auto shut down again....even after the suggestion of disabing link state power management by jrlogger. Hope can solve the prob asap,or else what for buying a gaming laptop then couldn't game

Anyone has this issue? My power button needs to be pressed for at least 3 times before the machine can start up?

ah I see, thanks Prince J

https://youtu.be/HubbDiz0nsc

Dave2D's review is here.