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 Astro Version 13A, All about Astro Malaysia offerings

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doubleM2
post Apr 15 2020, 03:39 AM

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Some minor updates.

Besides Stay Home Concert channel on Ch 700, Astro has decided to do “channel renumbering” on Astro Go Exclusive channels as well, as it will be separated through desired channel categories.

Korean:
Ch 396 — K-PLUS

News:
Ch 521 — DW
Ch 522 — France 24 English

Kids:
Ch 617 — Nick Jr.

English Variety:
Ch 720 — ANIPLUS
joshhd
post Apr 15 2020, 03:53 AM

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QUOTE(doubleM2 @ Apr 15 2020, 03:39 AM)
Some minor updates.

Besides Stay Home Concert channel on Ch 700, Astro has decided to do “channel renumbering” on Astro Go Exclusive channels as well, as it will be separated through desired channel categories.

Korean:
Ch 396 — K-PLUS

News:
Ch 521 — DW
Ch 522 — France 24 English

Kids:
Ch 617 — Nick Jr.

English Variety:
Ch 720 — ANIPLUS
*

Yes I do notice that yesterday.
To me, it doesn't look like channel renumbering.
It seems that they've planned it for quite some time upon the channel renumbering exercise.

Example, 616 is Nickelodeon, next is 618 Baby TV.
Why 617 is skipped? Now as you see on Astro Go, they've planned to just slot it in and use that channel number when it's available on TV platform at later date. And 617 and 618 are in the same category of kids channel, which is meant for young children. 616 and before, are for a bit more matured children like 7+ years old.

Also, after Animax on 719, next is ANIPLUS on 720, where the channel number is just next to each other. Same goes to K+, DW and France 24.

For that, it's a good and nice planning. I give that a thumbs up to Astro.

This post has been edited by joshhd: Apr 15 2020, 03:55 AM
yongtjunkit
post Apr 15 2020, 08:33 AM

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QUOTE(joshhd @ Apr 15 2020, 01:57 AM)
Really, I'm serious. I'm not making things up.
When I say Astro is a champion in copy pasting stuff, which is what they do best, now not reading customer's comments properly is a new added feature in them.
user posted image
Translation: Hi. Sorry for that matter. We understand that you're facing difficulties to gain access to your favourite shows though the MCO period.
Alternatively, you may login to Astro Go using laptop/PC or tablet and connect to your TV by using a HDMI cable to access to Astro Go on your TV.
Enjoy watching Astro, stay home and stay safe.


That guy asked about the nostalgic, games feature that was used to be Astro Channel 882 (yes I still remember that), and Astro don't even bother to read his comments properly then jump to conclusion that it must be related to some service disruption, so they just copy paste the same answer used by others.

This actually gives me and the public an impression on how they handle customer's suggestion and feedbacks. Straightaway brush you off with some typical go-by-book answers, then proceed to next customer.😟😔😔😔
I've encounter this many times, but till this extent ah, it's really too much la seriously... It's very upsetting actually. 😔

I censored the CS agent's name that commented this, for some reasons. If Astro wish to investigate, they should investigate all of them instead, instead of only pin-pointing that one person.  dry.gif
*
🤔, did Astro delete that comment? Can’t find it on their page already
JuneResources
post Apr 15 2020, 09:14 AM

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QUOTE(joshhd @ Apr 14 2020, 05:00 PM)
Yes. Both Astro and Unifi TV do practice that, by delaying original feed of 1 hour for Fox Movies.
1) Call +603-95433838
2) WhatsApp +603-95433838
3) Contact Astro's Facebook/Twitter page
4) Submit form on website
5) Email them

All these contact methods ah, as if like very helpful, but in reality...... Haih, you go contact them, then you'll know la... You go experience it first, then share your review here.

It will be a shame if Astro close all form of customer contact support, so they still make those contact methods available, but only can layan those follow-by-the-book enquiries, and provide very generic copy paste answers.
Oh yeah, "better than nothing lo..."
"We should be grateful for what we have lah, right?" dry.gif
*
"Oh yeah, "better than nothing lo..." - Oh ya, Thanks for astro preview channel. notworthy.gif
"We should be grateful for what we have lah, right?" - Yes, we have astro device such as DTH and dish. But both no longer function anymore. "Display unit" to proof that your lifestyle so good you have astro.. cool2.gif

QUOTE(Zot @ Apr 14 2020, 10:39 PM)
Most customer services listed Whatsapp, Twitter, e-mail, chat, phone and whatever. You use either one, the instruction will point you to the others  laugh.gif
*
You try lah~ If you are luckily, then 5 minutes will settle off. thumbsup.gif
If you are unluckily one, then you ask from Whatpps > Twitter > Email > Chat autobot > phone.. If all contact support cannot work, please try again from first step. TQ~ whistling.gif

QUOTE(yongtjunkit @ Apr 15 2020, 08:33 AM)
🤔, did Astro delete that comment? Can’t find it on their page already
*
I think this is confidential against privacy, so they have right to remove the comment.

yongtjunkit
post Apr 15 2020, 10:28 AM

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QUOTE(JuneResources @ Apr 15 2020, 09:14 AM)
"Oh yeah, "better than nothing lo..." - Oh ya, Thanks for astro preview channel. notworthy.gif
"We should be grateful for what we have lah, right?" - Yes, we have astro device such as DTH and dish. But both no longer function anymore. "Display unit" to proof that your lifestyle so good you have astro.. cool2.gif
You try lah~ If you are luckily, then 5 minutes will settle off. :thumbsup:
If you are unluckily one, then you ask from Whatpps > Twitter > Email > Chat autobot > phone.. If all contact support cannot work, please try again from first step. TQ~ whistling.gif
I think this is confidential against privacy, so they have right to remove the comment.
*
🤔, asking for a game channel(like a long time ago the interactive game channel) is against privacy?

More like they noticed how bad their CS is on their FB page so they go and delete it to avoid bad PR

This post has been edited by yongtjunkit: Apr 15 2020, 10:29 AM
Feliex
post Apr 15 2020, 02:17 PM

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Hi everyone, want to asking, is the njoi HBO subscription also can using HBO Go ?
coo|dude
post Apr 15 2020, 02:21 PM

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Looking for a kind Astro subscriber that is willing to redeem a reward from Astro Rewards for me. Please let me know if you exist, and I'll PM you. Thank you so much! smile.gif
joshhd
post Apr 15 2020, 02:31 PM

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QUOTE(Feliex @ Apr 15 2020, 02:17 PM)
Hi everyone, want to asking, is the njoi HBO subscription also can using HBO Go ?
*

Cannot.
HBO Go is only for Astro subscribers that subscribes to Movies pack or HBO GO pack (RM25/month).


QUOTE(coo|dude @ Apr 15 2020, 02:21 PM)
Looking for a kind Astro subscriber that is willing to redeem a reward from Astro Rewards for me. Please let me know if you exist, and I'll PM you. Thank you so much! smile.gif
*

Which reward are you referring to?
coo|dude
post Apr 15 2020, 02:33 PM

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QUOTE(joshhd @ Apr 15 2020, 02:31 PM)
Which reward are you referring to?
*
This one, good sir.
chuppachop
post Apr 16 2020, 10:33 PM

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Just sharing on news across the causeway .... Starhub quietly upgraded some chs to HD format ..... But not sure based on what criteria, was hopping to see CCTV-4, CGTN, TVBS News, TVBS Asia etc. But instead, they upgraded the below:

BabyTV HD
FOX News HD
Nick Jr. hD
MTV Asia HD
TVB XHE HD

Cheers.

user posted image
user posted image
user posted image
user posted image
Qash-M
post Apr 16 2020, 10:54 PM

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QUOTE(chuppachop @ Apr 16 2020, 10:33 PM)
Just sharing on news across the causeway .... Starhub quietly upgraded some chs to HD format ..... But not sure based on what criteria, was hopping to see CCTV-4, CGTN, TVBS News, TVBS Asia etc. But instead, they upgraded the below:

BabyTV HD
FOX News HD
Nick Jr. hD
MTV Asia HD
TVB XHE HD

Cheers.

user posted image
user posted image
user posted image
user posted image
*
Nice...
TSnexona88
post Apr 16 2020, 11:27 PM

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QUOTE(chuppachop @ Apr 16 2020, 10:33 PM)
Just sharing on news across the causeway .... Starhub quietly upgraded some chs to HD format ..... But not sure based on what criteria, was hopping to see CCTV-4, CGTN, TVBS News, TVBS Asia etc. But instead, they upgraded the below:

BabyTV HD
FOX News HD
Nick Jr. hD
MTV Asia HD
TVB XHE HD

Cheers.

user posted image
user posted image
user posted image
user posted image
*
Meanwhile in Bolehland Astro... Krik Krik Krik close 1 eye 😤🤬
jhlou
post Apr 17 2020, 04:18 PM

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QUOTE(coo|dude @ Apr 15 2020, 02:33 PM)
This one, good sir.
*
I thought it is available on their website?

https://limtayarisonline.com.my/product-category/buy2free2/

yongtjunkit
post Apr 17 2020, 09:25 PM

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🤔, 100% no censorship for this channel already?



This post has been edited by yongtjunkit: Apr 17 2020, 09:46 PM
stasio
post Apr 17 2020, 10:22 PM

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QUOTE(yongtjunkit @ Apr 17 2020, 09:25 PM)
🤔, 100% no censorship for this channel already?


*
I watched a bit......blur..blur...blur..haha..... cool2.gif
MegaThroned
post Apr 17 2020, 10:32 PM

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QUOTE(stasio @ Apr 17 2020, 10:22 PM)
I watched a bit......blur..blur...blur..haha..... cool2.gif
*
What movie is he refering to?
JuneResources
post Apr 18 2020, 10:37 AM

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QUOTE(yongtjunkit @ Apr 17 2020, 09:25 PM)
🤔, 100% no censorship for this channel already?


*
LPJ office is currently closed during MCO..
Great, unlocked for it.. rclxm9.gif

This FB ppl what happen? If dun like to watch nudity, then switch to other channels. You have so many channels, why want to watch BOO? doh.gif
Don't come to FB and complain about nudity shit..

TSnexona88
post Apr 18 2020, 01:54 PM

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QUOTE(yongtjunkit @ Apr 17 2020, 09:25 PM)
🤔, 100% no censorship for this channel already?


*
which program/movie he say..

kasi share keyword lar rclxm9.gif
at least I can see "what nudity" he talking about..
meiles their nudity level is different from nons.. they bikini also says nudity already doh.gif
joshhd
post Apr 18 2020, 07:09 PM

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Legacy Astro box users sees this message appear on Fox Movies SD (433) and AXN SD (721). blink.gif
user posted image
It is believed that this 2 SD channels is moved to other available transponders.

So, do you guys miss this "blue colour software"? biggrin.gif

This post has been edited by joshhd: Apr 18 2020, 07:12 PM
yongtjunkit
post Apr 18 2020, 07:26 PM

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QUOTE(joshhd @ Apr 18 2020, 07:09 PM)
Legacy Astro box users sees this message appear on Fox Movies SD (433) and AXN SD (721).  blink.gif
user posted image
It is believed that this 2 SD channels is moved to other available transponders.

So, do you guys miss this "blue colour software"?  biggrin.gif
*
oh, we rarely see this screen these days with the DMT 4 or newer decoder

one thing useful is the satellite signal in the menu.... to tell you when there's a signal

🤔, FMP as the name?

This post has been edited by yongtjunkit: Apr 18 2020, 07:27 PM

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