To use Astro Go you'll need to have an Astro subscription which defeats the purpose of trying to target younger viewer

This post has been edited by yongtjunkit: Apr 13 2020, 03:58 PM

Woah, this sentence is so burn, but yet so true 🤣🤣🤣🤣🤣

If that's the case, then I think it's because the broadcast rights to provide the channel on OTT platform (Astro Go) is somehow cheaper than on TV, I guess?
Previously, Comedy Central was an Astro Go exclusive channel, and now it's available on DTH.
And that happens when DIVA and E! ceases. I think they just want to look for a channel replacement at a lowest cost possible, so they decided to bring existing Astro Go exclusive channel into TV platform.
Which in a nutshell, just pay a little extra for TV broadcast rights on top of OTT broadcast rights?

At least in that way, it is cheaper than you go and acquire new rights on other brand new channels, example Blue Ant Entertainment or something, as a channel replacement.

Or, it could be just another day of TV business?
Things like "Since we are good partners and stuff, and we kinda made a business deal and stuff, I would like to offer my channel to your platform at the price of _______ for a certain period of time."
So Astro just accept the offer?

That is simply just guessing only la... Cuz things like that are usually confidential and not revealed to the public.
You know la, some B2B (business-to-business) are like that one.

Yessss...
Finally they extending the free viewing....
Enjoy till 28 or MCO ends..

NJOI have free preview for
Celestial Movies
Shuang Xing
Kix
Nat Geo Wild
Cartoon Network

Any more?

Njoi users don't get free preview of Astro Shuang Xing channel.
All Njoi customers have access channels to these 4 channels until 28 April:

309 HD / 349 SD - Celestial Movies
550 HD / 570 SD - Nat Geo Wild
615 HD - Cartoon Network
705 HD - Kix

Those on the full pack should get discount, right ?

Nope.

Why subtitle on One HD, HBO, AXN, Vinmeen HD always like chipsmore? Sometime the subtitle will not appear and it happens since November last year... but when watching the show on OD, the subtitle is okay... a lot of user have the same problem...

Astro give discount 😅😂🤣

U see Telco give discount or not 😑
Only free 1GB data.. subsidy by government... Not actually free...

Nope I don’t think so as per the terms and conditions that you’ve agreed to, joshHD probably be able to confirm this

Yes. Payment are as usual. No pay means no service. :\

No discounts/rebate/refund/delay/postpone payments are given for whatever reasons, and your account will be suspended if no payment are made. Once you subscribe their service, you should agree all of their T&Cs, especially under these sections:
"5. Payment Terms"
"8. Suspension and Termination"
"9. Exclusion of Astro's Liability"

https://www.astro.com.my/general-terms-and-...tro-subscribers

If you're facing financial difficulties, consider cancel off as much packages as you can. You can still subscribe to the packages again next time. At least you could reduce your financial burden for now. If you do, the change will only take into effect starting from the next bill, and it's not immediate effect, and no prorated charges. Also, RM10 switching fee will be charged.

And of course, Astro will give you a series of "challenges and obstacles" throughout the process of downgrading your packages (you think they'll let you off so easy?), and one of the examples is to tell you to call customer service to proceed with that request, where their customer service hotline is now even well known for no agents attending you as well as disconnects the call abruptly (of course they'll say there's some technical issue with the phone line bla bla bla). How come like this, you ask? They'll tell you this:
Oh, maybe you can write in to them by submitting a form at https://www.astro.com.my/contactus/form but be mentally prepared that they'll also won't reply you, or by the time they reply you'd probably forgotten about it already.

Eventually, when you call up and ask how come no reply and stuff, they can come up all sorts of excuses by saying they did not receive any online forms from you, or we have high volume of customers enquiries so they're replying one by one, so it takes time, bla bla bla. Find all sorts of excuses to make you feel guilty and they want you to pity them instead. Yep, they'll play psychology mind games with you.

Eh no, you eventually get a reply from them, saying that you can only downgrade packages by calling their hotline 03-95433838.
So you realised that the time you've waited for their reply has gone down into the drain.

Don't ask why. This is like, common sense answers la...
Anything that can make them earn more money, they shall make it easy for you. But anything that they would lose money, they will make it as difficult as possible to discourage you from doing so, and who knows during the process of you want to downgrade/terminate/suspend the account, they might counter offer you something so that you would stay on with the package or subscription that you have now (that's if you talk to them politely and act pity).

So what you can do now, is cry, and then continue pay your Astro as per usual. And you can stop thinking about discounts, once and for all.

This post has been edited by joshhd: Apr 14 2020, 12:10 PM

Oh ya.. Typically malaysia citizen's heart feeling.
At the end, still say softly to cs "Please help me to terminate account".

Cs ask "why you want to cancel"? Then customer say "Oh, I dun hv time to watch".

As a Conclusions, customer already tired. Customer service dun knw your real problem.

#repeat problems n cancel to easily settle problem

So the timing of Fox movies between Unifi and astro are them same airing?


"Based on true stories".. Hahahahahha.. 😂🤣

That was my first time received msg "due to limited access, so cannot check"..

If like that, dun suggest us to use twitter or facebook during we call to call center.

Last 2 days wanna to chg packages by twitter, bt unable to check. Then call to call center say cannot chg package. All seems like already mess and use "taichi" pattern.. End up my relationship between them until end of this mth bye~

Go for unifi at least unlocked for FULL ch..

Yes. Both Astro and Unifi TV do practice that, by delaying original feed of 1 hour for Fox Movies.

1) Call +603-95433838
2) WhatsApp +603-95433838
3) Contact Astro's Facebook/Twitter page
4) Submit form on website
5) Email them
All these contact methods ah, as if like very helpful, but in reality...... Haih, you go contact them, then you'll know la... You go experience it first, then share your review here.

It will be a shame if Astro close all form of customer contact support, so they still make those contact methods available, but only can layan those follow-by-the-book enquiries, and provide very generic copy paste answers.
Oh yeah, "better than nothing lo..."
"We should be grateful for what we have lah, right?"

This post has been edited by joshhd: Apr 14 2020, 05:02 PM

What packages you have again? And you want to downgrade what package?

When you call them, did you ask why cannot change, since you contacted them earlier via Twitter and they are the ones that advice you to call 03-95433838, and now you're already calling them and they say cannot change. If now can't, then when can you change? Did you ask them that?

This post has been edited by joshhd: Apr 14 2020, 05:05 PM

Hi,

On my ultra box, I always getting this "CA8" error whenever I try to watch cloud recorded or online on demand video.

The screen just display "CA8" error message, but the sound of the video still continue to play.

I have to reboot the box to fix it.

Please help.

Thanks.

Which cloud content that you face this issue in particular?

When it shows "CA8", and you try to press "back" button on remote, what happens? Does it just dismiss the message as if nothing happen, or how?

Most customer services listed Whatsapp, Twitter, e-mail, chat, phone and whatever. You use either one, the instruction will point you to the others

You message them on WhatsApp, they'll tell you "due to limited access to the system in this MCO period" it's better to call customer service hotline within 9am-6pm to proceed your request, so you call the hotline, they say "due to limited access to the system now" so any changes in account subscription can't be done within MCO period and then abruptly disconnect your call, now you're not convinced by what they've said, so you write an email to them to complain, then you waited for few days also no reply, so you approach them on Facebook page, then after many hours later, and they finally reply you, telling you to call customer service hotline from 9am-6pm to proceed with your request "due to limited access to the system in this MCO period", and say that the only way to downgrade package is through calling their hotline, you're confused now so you try call them again and then no one pick up, so you try fill up the feedback/complaint form on Astro website, and no one responded you after several days of waiting (since it won't generate a reference number in case you want to track back the case), but you don't want to give up hope so you try WhatsApp again, but the WhatsApp chatbot says all agents are busy, now you're so fed up and you call them again, they say "due to limited access to the system in this MCO period" any changes in account subscription can't be done within MCO period and they say sorry to you, but you don't feel that sorry for them and now you're so angry so you end call with that CS agent, then try call again to speak with another agent, after a long wait, this time the agent say you can make changes to your packages by calling to them, now finally you feel some relief, so as they ask some of your personal details for verification purposes, suddenly the call disconnects itself even you haven't finish talking, now you're so freaking pissed off + angry + mad + disappointed + upset + want to cry, so you message Astro Facebook page and vent all your anger + madness + disappointment to them by write a long essay on the overall awful situation you're in, then they apologise to you so dearly so sincerely, and now they ask for your account details to proceed with your request, then suddenly you're were confused and you think "I thought you said downgrade package can only be done by calling their hotline?" and you wonder how come now they suddenly feel so willing to ask some of your personal details to proceed your request via Facebook, but you dont think much so you just provide them the info they need and tell them what you want, they say ok and it will take into effect on the next billing cycle, you say it's okay, and the conversation ends, but as the next bill arrives, you realise that the package you were asked to cancel, is still not cancelled and still charging your bill as usual, as if you didn't have that conversation with Astro before, and now you're so so so pissed off so you posted a long essay on Astro Facebook page about your situation, and then they comment you to check PM, and then they say "due to limited access to the system in this MCO period" you'll only be able to downgrade your package by calling their hotline, once you see that reply, you go and block Astro Facebook page.

The story ends as you gave up your request to cancel your package because you had enough already, hence you continue pay your Astro bill.
You realised that the life lesson you've learnt throughout the process is, your life will be so much happier that although some truths does hurt, but if you let things go, and continue paying as much as usual, that's how you'd learn to move forward in life

Really, I'm serious. I'm not making things up.
When I say Astro is a champion in copy pasting stuff, which is what they do best, now not reading customer's comments properly is a new added feature in them.

Translation: Hi. Sorry for that matter. We understand that you're facing difficulties to gain access to your favourite shows though the MCO period.
Alternatively, you may login to Astro Go using laptop/PC or tablet and connect to your TV by using a HDMI cable to access to Astro Go on your TV.
Enjoy watching Astro, stay home and stay safe.

That guy asked about the nostalgic, games feature that was used to be Astro Channel 882 (yes I still remember that), and Astro don't even bother to read his comments properly then jump to conclusion that it must be related to some service disruption, so they just copy paste the same answer used by others.

This actually gives me and the public an impression on how they handle customer's suggestion and feedbacks. Straightaway brush you off with some typical go-by-book answers, then proceed to next customer.😟😔😔😔
I've encounter this many times, but till this extent ah, it's really too much la seriously... It's very upsetting actually. 😔

I censored the CS agent's name that commented this, for some reasons. If Astro wish to investigate, they should investigate all of them instead, instead of only pin-pointing that one person.