that's weird. when i was at cameron i can get get signal at quite a lot of place. well not all place with 4g but still can get 3g or H+ at least. maybe on the way up/down road along the way through latar iskandar there many place hardly get any signal.

Tried to use Live Chat to raise the missing MID-FEB PROMO pass but keep getting this error, am I blocked from using Live Chat?

Pls update to latest version.

Already in latest version

Tried with another agent, still same outcome, asked to wait, not willing to process for me.

I also bought the buy 1 free 1 60mins+60sms on the 16 Feb and complain thru live chat wt their cs on 19 Feb. Until now still haven't receive the free pass.



This post has been edited by Aspick: Feb 20 2019, 06:37 PM

I just got an sms message below and checked they have credited the free pass to me. 😁

I received my free pass just now, with unifi mobile CS calling to me asking for confirmation.



Hope everyone gets it soon.

This post has been edited by ckimsem: Feb 20 2019, 08:18 PM

Yep, i also got a call from unifi mobile CS. 👍

Guy wanna ask, currently im on a webe 79 plan.
My phone didnt support band 5. Got LTE band 1/3/7/8/38/39/40. Mostly my phone camp on 3G. Only certain place got band 38/40.

I find out, one of my friends acc being suspended because exceeds 3G data more than 5GB, even his phone support band 5. Only the problem is LTE coverage in his area very poor. My friend really mad about this.

They change TnC or what?
Last time they said only for NON-LTE phone acc will suspended if using 3G data more than 5GB.

To be honest their online customer service really bad.

What happened to your friend, after suspended.
Cannot use simcard at all?

I went to Fraser but the coverage is spotty. Somehow managed to get two bars B5. I use CellMapper app to spot good signal accurately. Depends on phone model, my Asus reception is rather weaker than my Samsung.

Got TnC on that meh?
All i can remember for webe line...as long never use on mobile phone will be suspended if detected using on usb modem...router...etc..

dont know for webe 79 plan.
this one for new Unifi Mobile 99 Ultimate Plan

your friends under old webe or new Unifi Mobile ?
– FOR NON BAND 5 PHONE (S), THE LINE MAY BE SUSPENDED UPON USAGE EXCEEDING 2000 VOICE MINUTES AND/OR 5GB OF INTERNET DATA AS OUR PLAN IS OPTIMISED FOR SMART PHONE THAT SUPPORTS BAND 5 AND ABOVE
https://www.malaysiainternet.my/mwforum/top...s-are-nonsense/

Dafuq...
Incredible logic...
Anyway.....the sentence stated...plan optimised for smsrt phone that support band5 and above..

I guess...Unifi aka webe will detect your phone model...if got band 5....go ahead and use even if always lock on band 38 or band 40..

Oklah..

Cannot used the sim after suspended.
Need to do surat akuan sumpah stated that he used 3G data more than 5GB and send to TM, they will unlock back.
But he will terminate and not interested at all to using unifi mobile anymore.


That i wonder, his phone support band 5. End up kena suspended.

My friend using old webe 79, even TM said last time as long as our phone is LTE capable no problem. Maybe TM already change their mind or just a mistake that my friend acc kena suspended.

I think TM should properly stated, if no band 5 coverage and used 3G data more than 5GB will kena suspended also

Currently my 3G usage about 25GB++ already...oh man.
Very wierd my friend kena like that.


https://www.lowyat.net/2018/167302/unifi-mo...-nonlte-phones/

Just gone mine yesterday evening too, for those who still yet to get the pass, probably just give them more time like they said, it will be distribute phase by phase.

My weekly Bebas pass will expire this Saturday, I do hope I will get the bonus on Sunday instead of waiting for next week for it.

unifi mobile has the very traits of defunct P1, guess bad habits dont die

You can file a complaint via the app under support. If you want to go further you can go to MCMC website.