I cant access though, just received the email.

you also kena? this termination before?

When I checked back, i just notice that tm secretly add jumbo pack in my December bill. Then tie me in to contract without my concern is it

This post has been edited by ljf123: Apr 2 2018, 12:40 AM

still down for me. rotating circle after logging in.

Yup, TM added Jumbo Lite into my account without my knowledge resulting in me paying for both Jumbo Lite and Ruby packs.
I didn't pay for the jumbo lite charged into my account in the beginning as TM support requested me to wait two months, TM ended up suspending my unifi on second month. So I paid lah
I was able to request TM for removal of Jumbo Lite and refund of two months after many reports, phone calls and TMPoint visits.....until the next bill cames with "Early Termination Fee"

Got that 'early termination fee' charges cancelled as well.
Overall, it tooks 4 months to get my bill back to normal.....

I see.....So it is TM issue.
I plan to check my unifi hypptv status because many people mentioned their hypptv packages are renamed into other weird name and I KINDA worry TM bombed me again with bill shock

Any package I can upgrade for my unifi? Been paying rm159 for 5 mbps(now 10mbps free upgrade 2 years ago?) And my package includes the hypptv which is the most basic I guess? Lately steam movie get buffering here and there so annoying so gotta come here ask about better package lol.

Better raise this matter with TM asap, the refund for sure will take longer time for TM to do it.
Most importantly have case number, do regularly follow-up with them and should be all good, need to be very patient.

I had the same situation - was charge for Wifi router box for RM400 (Technician said free, no charges needed).
Complained to TM and wait for three months to get back full refund.

RM139 for 30Mbps + HyppTV package, need to top-up extra Rm20 if you want voice package (600 minutes).
Goto nearest TMPoint and request to swap to this package.

Thanks a lot brother, hardly uses the phone so I guess not needed to top up rm20. Btw is there anything that I need to bring along? Or just myself and my IC lol

You and your IC is good enough... TM will need fingerprint scan with your IC.

Alright thanks, will get it done today.. Hopefully can swap to the package u said.

Guess it is a long wait

Just callled them, they will get back to me asap. I also request for modem/phone/router changes, I choose the renew contract option, since I just switched to 30mbps last week. Hopping for the best

Hope not. Just checked mine and unchanged. Still Ruby and Jumbo.

Yes, dashboard still showing Jumbo+Ruby, but already can access more channels & VODs.

I've been getting jerky and not smooth viewing experience this few days. If they use different bandwidth, how much is allocated for IPTV?
For those of you who also use it as a media player - can yours play mkv files?

may i know what is the promo price now for 30Mbps with the new ultimate pack? anyone got it yet?

1.1.1.1: Fast, privacy-first consumer DNS service .. have anyone try it ?

Yup... hope for the best and be patient.

Unifi TV = Using 8Mbps dedicated bandwidth
MKV file? If you are refer to the White STB for Unifi TV, I remember it should playable... but need to use 3rd party app.

You'll need to do calculation on this...
Assume no change on 30Mbps package...
30Mbps + Unifi TV (Aneka, Ruby, Varnam = worth RM30) ==> RM139 exclude GST.
Get Ultimate (known as Jumbo previously), need to add extra RM30 ==> RM169 (exclude GST), plus GST that would be ~ RM179

Thanks. I'm on their 50Mbps package with their unifi platinum pack since the introduction of unifi (RM230+)and i don't even get the new FOX 401,402, etc channels. They really like to screw up the existing loyal subscribers.

Is it possible to install 3rd party applications? I have no experience with any applications.

8Mbps should be ok. Then why all the lagging experience.

This post has been edited by raemon: Apr 2 2018, 11:14 AM

platinum pack... pretty old... meaning u r long time customer.
recently, many got this deal: +rm10/20 to go 50->100mbps.
it comes with jumbo (u give up platinum)... jumbo now has become ultimate which has ALL channels except 2 ala carte.
u definitely need to call to give an earful.
or live chat or visit tmpoint, make noise.
the price u r paying, should be able to get something.

active subforum/thread on how to muck around with that box for 3rd party uses:
https://forum.lowyat.net/topic/3594298/+3000

This post has been edited by AVFAN: Apr 2 2018, 12:12 PM

Heard about it since yesterday. Better than Google DNS?