When I did not use & open DATA,
Why it open automatically and charge money every time?

my hp is iphone 6s plus



This post has been edited by davykids: Jan 1 2018, 03:56 PM

Hi davykids,

As per checking on your screenshot, your current Hotlink number is come with the validity feature without the free basic internet.
Do check & make sure that your mobile internet & WIFI assist are off whenever there is no any mobile internet pass purchased under your number.

Any usage of internet without pre-purchase of the internet pass under your current plan will be incur the charges of RM10/50MB block.

TQ

Hotlink, it's time you put a stop this pay per use charge for data regardless of the package. No data subscription simply means no data required. Statics can cause electronic things to the change setting sometimes.

This post has been edited by HippyTony: Dec 15 2017, 05:55 PM

Hi HippyTony,

Thank you for your feedback on this.
For customer who keen to use data, we will always suggest them to upgrade their plan to our latest Hotlink Fast Plan to enjoy the free 8GB weekend data & free basic internet.
There is no data pay per use charges for all of our Hotlink Fast customer.

TQ

My hp is Hotlink Prepaid HYC plan,is no data plan, when i want use i will purchase the internet pass at *100#
but this time I did not use data and no open the mobile data at setting,
why automatically charge my balance money everyday?? (from 8 Dec ~ Today 15 Dec)




This post has been edited by davykids: Dec 15 2017, 08:13 PM

I get using my home Wifi, and when I'm not using my phone but my balance got deducted...Check E-statement shows during that period data charges for GPRS. why?

Thanks for your quick reply. Please think for a moment, why would anyone wants to use pay per use at Rm10/50 MB! when he can purchase 150MB/day at Rm3! So to simply charge Hotlink Bagus or non Hotlink Fast customers pay per use at Rm10/50MB is ridiculous.

I still think you should cancel this pay per use policy just like Maxis! Hotlink also need to understand that sometimes when anyone update the phone OS the setting too can be changed.

Today morning i try turn off my hp when i turn on also kenal charges !

again !






This post has been edited by davykids: Dec 16 2017, 03:05 PM

Hi davykids,

Pls DM us your details for further checking.

TQ

PMed. thanks

PMed. thanks

I totally agree with you on this.
It happened to me a few times. They just sucked your RM10 without you knowing.

Today charges again

UGPM

davykids

Hi there. I’m too currently facing the same issue as you. I already called hotlink customercare and they open a case id for me, which would take 3-5 working days.

Hope you can update this thread if they manage to find a solution for you. TQ

This post has been edited by rX-t: Dec 18 2017, 04:27 PM

I have call the service center,but the service person say maybe is my phone problem.

i have no idea

all reset ,also kenal charges again



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Is your app background refresh off?

background app refresh is wifi
my mobile data switched off under settings, because my mobile no buy data plan.
However it turns itself back on automatically and off automatically.
when i check my e-Statement everyday kenal charges RM0.10~RM0.40 per day.

Same goes for me too. 10 cent is being deducted almost every hour. My mobile data is switched off too coz I only use this number to receive bank tac.

Funny thing is, I tried switch on my WiFi for few hours just to test and see. And yet 10 cent is still deducted every hour.

By any chance you’re on ios 10 too? I haven’t update mine to ios 11 yet. Mind telling me whats your maxis carrier version? Not sure how any of this related. But am really wish to find a solution soon.

iphone 6s ios11 Hotlink HYC plan (8 dec to today) total charges RM3.0++
123 service center say maybe is iphone promble.
but i don't know why all setting mobile data is switch off ,when the time i use my home wifi also deducted ?

now i put the SIM card to another mobile...i also no have idea

I had the same problem with my 6S too, when I was with Maxis postpaid but then Maxis had a system where they cancel the charges when the amount is small or use a short time. When I complained the CS said there are many settings in the phone that can trigger data usage. That is BS to me. I MNP to UMobile and I never had that problem any more.

Are you still having problems when u use it on another phone? My wife's phone (Android phone) is with Hotlink and has no problem.

i try another phone (Nokia Asha 202) is no this problem...

Same problem but for iPhone and Samsung for my parents. Even on WiFi at home still have 10 cent charges every hour. At night need too turn off phone totally now. 😑

i also kena

This post has been edited by Theoutspokenguy: Jan 1 2018, 01:32 PM

Mobile already turn off. For Android had use app datally and off every background google service, however charges still occurs. Any other apps that is reliable to check data usage of background data usage, please help to recommend.

Hi Hotlink

can you tell me what is this charges for GPRS?

my RM1 Facebook 1day is ends at 23;38 24-10-17

Main Balance 23:33:23 charges me RM10.00 for GPRS ???

i aslo no idea
This charges is start from December 8, when not open data but automatically charges GPRS everytime RM0.10
when use my home wifi also deducted . i try purchase the data pass for 1 day after no kenal charges RM0.10 problem.
but yesterday night do not know what the problem and charge RM10 data GPRS,
but today has been repay RM10 to my Balance.



you can check your balance at Hotlink E-Statement or hotlink RED app

hi #hotlink,

i too facing same issue as aboves kena charge many rm0.1 for gprs data since 28 dec 2017, i'm using sony z1 with android 5.1. so, seems this is not a isolated case for iphone user. but what i'm not satisfied is, while i do complain to your hotline123 and your cs keeps telling my it's my phone problem, 1 asked me to stop gprs service for the number, 1 asked me to change my phone or change the plan!!?

most of my environment having wifi and i'm very sure i never switch my phone's data on and even none a chance for "accidentally switch on" as i didnot put a shortcut for it. i never changed my internet connection setting since very long ago but something is wrong since 28 dec 2017.

kindly please treat this issue seriously unless you are chasing us out from our current plan at this lousy way.




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seems like i am not the only one. Hotlink secretly charging data even my mobile data is off.







This post has been edited by Theoutspokenguy: Jan 1 2018, 01:30 PM

My balance account has back to normal no charges problem again, I aslo don't know what the problem this. my balance total all kenal charges is RM3.70 (from 08-12-2017 until 20-12-2017)

you can try call 123 report

This post has been edited by davykids: Jan 1 2018, 03:53 PM

Hi All,

1) Do check your phone settings, make sure that your mobile internet & data roaming have been turn off.
2) Go to Settings > Mobile Networks > Preferred Network Type > Select GSM/WCDMA only (Do not choose LTE/4G)

As per update from the network team, for certain smart phone (especially iPhone), the application running on the background such as iMessage/ Facetime sync/activation while roaming overseas will caused the RM0.10 GPRS charges. Please turn off the 4G/LTE from your phone settings.

TQ

This post has been edited by #Hotlink: Jan 3 2018, 04:49 PM

so you did get rm3.70 refunded back to your hotlink account?

damn the problem come back again from yesterday and today !

Hi davykids,

Have you implement the setting steps advised as per above?


TQ-Jo

My setting all is normal,no change,background app refresh is off,Current period & roaming is 0bytes, ios also no update.

this last charges in 25 dec 2017,few week no any charges problem ,but the problem come back again from yesterday.

today morning till afternoon total charges RM0.40 ,no open anything and home wifi all is turn off also charges,everybody know what happens this promblem?

got ,but after few week this problem charges again.

This post has been edited by davykids: Jan 17 2018, 02:20 PM

I was previously on this old Hotlink plan, I think the current plan you are using before I switched to Hotlink Fast in early 2017 last year. At at that time there was no Hotlink Red App yet and Monthly E-Statement to check on the data/call usage for prepaid users, unlike now we are able to access the E-statement. I think most if not all users will experience the same thing. My credit was just disappearing in every month, bit by bit even though I didn't use the phone or internet. This happened quite frequently, several times in a month. Since there was no E-statement at that time, there was no way I could check where the credit had went to.

I called Hotlink Customer Service and complained on my credit which is disappearing bit by bit even though I didn't use the phone and the same old reason of "check your phone settings" or "it is your phone problem" that was given is lame. As someone as highlighted above, does Hotlink want the user to change the phone or the plan? In the end I gave up as after adjusting the settings to "OFF", the same problem still persisted.

A bit frustrated by my credit missing for (failed) unexplained reasons by Hotlink, I finally switched to Hotlink Fast. With Hotlink Fast, I can report that there is now no missing credit anymore which is a good thing. HOWEVER, the bad thing with Hotlink Fast which I don't like:-

1. The High Speed Internet with "Free" Happy Hour is actually only free for 1 hour throughout the whole day and not the entire day. I find this to be not useful at all and to me is a gimmick or a trick. They should have added the "Free" 30GGB for the whole month into the main 2GB data. I believe this is a tactic by Hotlink to lure users to subscribe to additional data plan to make more money.

2. No 365 validity .

This post has been edited by ryder_78: Jan 17 2018, 02:35 PM

Perhaps it is normal for every user of this old Hotlink plan? The same thing happened to me as my credit was reducing bit by bit even though my data was off. The Hotlink Customer lady on the phone cannot give any reason on this. I even went to the extent to complained to MCMC but there is insufficient evidence to suggest that Hotlink is stealing customers' data so no action was taken.

The missing credit or unnecessary charging of data does not happen with the new Hotlink Plan (Hotlink Fast). I am on this plan for about 5 or 6 months now but there are some disadvantages with this plan too. Well, nothing is perfect.

Perhaps Hotlink wants all users to upgrade to the new Hotlink Fast plan by causing all this nuisance to users that are still on the old Hotlink plan.

This post has been edited by ryder_78: Jan 17 2018, 02:41 PM

They already limit rewards on old plan .

Can this case be reported to skmm?

I think so too

i hate uprage to the new FAST PLAN because there is no V365.

the old hotlink plan is best paired with an old phone, such the good old nokia. smartphone leaks data too easily.

today total charges rm0.70



This post has been edited by davykids: Jan 17 2018, 11:48 PM

i can sure this not phone problem,this hotlink problem.

You can surely report. I've put in the report earlier last year. As I mentioned earlier, there is no clear evidence on Hotlink's part so no action was taken. An email from MCMC(SKMM) will be sent to you on the outcome or their investigation result to close the case about 1+ month from the date you open it. Before that, you might receive a call from a Hotlink officer asking you on the problems you are facing, just like I did. Most likely it won't help with anything.

How to check data balance using code?

Then you upgrade to Hotlink Fast? or cut ?

This problem is not the phone, and my cell phone is used local,
my home area is no have 4G line, when use the data is very too slow,
so I did not to buy data pass.

Hotlink RED app or login your account number website.

No short codes?

Hotlink,

Perhaps is time for Hotlink to up the data/mth on RM30 /month, instead keep advising customers / users to paying extras.

if you check your e-statement at Hotlink app, the TAC number will sms to you !

Very busy today at work. Taking a little time off to reply your post.

Basically I have upgraded to Hotlink Fast. I know the problem is not your phone or the settings. It's the plan. Since i upgraded to Hotlink Fast, all this nuisance of additional charges and your credit missing bit by bit every week did not happen anymore.

You can try putting in your case to SKMM(MCMC) and see for yourself if it will help in any way. During my time when I complained on this matter, there is no monthly statement whatsoever, not a single trace of evidence for me to present to SKMM. Since you now have the monthly statement with the Red apps, perhaps chances are higher for you to gain something if you put your case in?

Prefers short codes not app

*100#>>>internet passes>>>internet passes status

Thank you for your reply

what happen the GPRS charge problem is come again, I try check my hotlink e-statement from 28 oct the GPRS charge problem is come to my hotlink acc.


Hotlink please tell me lah what can i do ?

The account has been in normal use for several months. Recently this charges amount problem has again .

Why do I have to pay for it every time I don’t use it...

@Hotlink

This post has been edited by davykids: Nov 5 2018, 07:49 PM


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I have the exact same problem.

Hi Hotlink,

I'm having the same issue, all my credit was being deducted for nothing, please help to check!

I have exactly the same problem here (on my mum's phone). We switched off mobile data on the phone, and continuosly her account being deducted. Btw, her account is Bagus WM.

Yes. Same. Mine is the same plan as well.

my credit started to goes missing this month

what is going on???

same prob holy shit

change to 2G or 3G in setting, won't eat your credit anymore

been so long still maxis does absolutely nothing

when you have this promblem, dont worry just PM hotlink !
The answer from hotlink is to suggest we need upgrade the hotlink plan.

I just found out this...my RM50 become zero in few months with validity 365...
Called up maxis and they asked me turn off location service and set data type to 2G despite already data off for thousand years.

So let's see if 2G still alive till 2019 (my validity).
gonna top up RM10 tml and see will still kena charge no...

I have the same issue started from end of Oct. Everyday less my credit 60-70cents. I downloaded the statement when i found my credit short without using it. I had been closed all my data, including all the apps.but it still charge me. All the charges Using Duration around 20-30 mins. They charge 20cents for 1 seconds usage duration at around 11++pm, and refund 10cents in the next hour.



This post has been edited by chishen: Dec 20 2018, 01:46 AM

hotlink case# Ci399427605
This afternoon I found out your network deducted all my phone credit for the last 2 months even tho my phone settings have been deactivated from mobile data usage. After a long arguments, your CS finally agree to refund my credit.

To stop this “illegal” deductions, your CS gave me 3 options:
* buy a new 2G phone, don’t use a smartphone
* upgrade my bagus plan to Hotlink Red
* lastly, deactivate my phone network GPRS (5days required to reinstate GPRS)
The above options are NOT acceptable, your network has an issue and because you are unable to solve this “illegal” deductions. You are asking your customers to accept your incredible stupid options for your convenience.

This post has been edited by HippyTony: Dec 20 2018, 07:49 PM

Guys, i found a way to avoid this charges.My phone is honor 7x, maybe u all can try it.

1) Go Settting → Mobile network.
2) Go → Wifi/Mobile data switch reminder , select Do Not use mobile data.

So far 2 days gone, hotlink never charge me.
Hope it helps.

[url=https://pictr.com/image/0bWa68]
[/url]

So the thing went well for a while after use in 2G mode in Iphone 5 (it's like you drive a lambo but your wife limit your speed to 20 km/h)
ok fine.

After update IOS 12.1.xxx, oh yeah now my credit become RM0.07. (yes not sure what trigger auto 2g-->4g i guess is IOS but maxis happily collect money without telling you)

Perfect. Im sure if i need some emergency call hotlink will just surprise me that "your credit is insufficient because I just eat all your money till single cent without telling you."

I think that's it.

Thank you hotlink for your 15 years of service.

I feel so 'privilege' as your CS recommend me to stay with nokia 3310 so no 3g/4g problem

oh they refund you?
they didn't even apologize for it, it is "congratulations you found a bug so here's the present. Go xxxx yourself"

Congrats. Android is easy i think.
CS asked me turn off location service in Iphone 5.

might as well as me turn on aeroplane mode

Having this same issue too , just switched to GSM only network and let's see if any changes

iPhones have no clear cut way to stop Hotlink from this deduction. I had so many deductions that I decided to MNP. On my other Android phone I can stop it. The thing is, for so long no deduction whenever I have unselected data usage when my data expired. How is it no problems for the last 20+ years and now I have deductions even on my Android phone! Maxis/Hotlink is just plain lazy in taking of their customers.

exactly...and they dont bother to reply this thread as well..

maybe prepaid customer is so much insignificant to them.

MNP to which counter then? can recommend some? for keep number alive.

Sorry can’t help you here, present line with Hotlink is 365 Bagus. The other line that I MNP is now my primary line. I need a monthly plan that is much cheaper than Maxis.

top answer from them just push their dumb issue to user

this issue reported so long and did nothing, clearly here to cheat unknown user silently behind

May I know how old your simcard ? support 4G or not ?

Hi would like to check why using hotlink red app I'm being charge pay per use RM10 for just less than 1 min as I know hotlink app is free to use not charge data?

better call their customer service or open new thread, hotlink staff just abandon this thread

I got the same problem since December 2018. Every hour charges RM 0.10 for GPRS when I not even turn on the mobile data. Customer service not refunding .

Try to read thru the 2 threads I posted, my mom has this problem too I managed to solve it by turning off the data , and set the network to 2G only.

I had the same problem the day i arrived Malaysia from Europe last month. Never trust them!

set to 3G also works. and i think it is better to switch to 3G instead of 2G. fyi. country like lion city has no more 2G network. so if u switch to 2G only, when you are going there, u will get no signal at all.

This is the way Hotlink force you to change RED plan..
My hotlink plan number also been charges for this pay per use..

NEVER turn on data before, but still been charged for it...
Can't imagine if I got subscribe the data plan, I think haven't 5 minutes never browsing, never streaming already gone 1GB data quota...

hi, AFAIK , hotlink cs standard answer is asking user change to 2G(not 3G) , or change the to latest plan: red plan, or disable internet function completely for your simcard.

I think both 4G and 3G is fine... until u get the issue..
and most people who doesn't need internet already disable the gprs for their sim since last decade.
who might use the internet most probaly will prefer to use the 4G , instead of 3G . Unless they r still using simcard doesn't support 4G or not in 4G area.
so, their so called solutions for those gprs charge is quite ridiculous ..


nod.

This post has been edited by hashtag2016: Mar 16 2019, 02:03 AM

standard answer does not mean it is a best answer. it is just convenient for them to give the safest answer.

for users who are more knowledgeable than the CS to know the better answers than the safest answer given, it will do a better job.

I have reported this GPRS charge to MCMC and demand refund, and the hotlink customer service called me and asked me to upgrade to red plan so that I can get free basic internet. I refused to do so and insist to stay at my campus plan so that I can enjoy RM38 1 year validity. The customer service called me again and refunded me all the money when I insist let MCMC decide what is the outcome.

Do not let Hotlink charge you. Just report to MCMC and they will refund you.

wow, this really good consumer's right since they offer the validity plan

Seem like after all these years, the situation is not improved a bit.
I am using the latest Hotlink RED plan, and guess what? After the internet pass period expired, I also kena charged from time to time.
I put the SIM in a pocket wifi. Yesterday the balance isRM35, today only RM29.8 left (and spoil me the pleasure to purchase a 30day 6GB internet pass).

Guess what, I think this is Hotlink's notorious trick to charge more from customer.
Shame on you Hotlink !

This post has been edited by liverpool: Oct 16 2019, 06:15 PM