Why it open automatically and charge money every time?
my hp is iphone 6s plus
This post has been edited by davykids: Jan 1 2018, 03:56 PM
Hotlink data charges problem
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 Dec 15 2017, 01:51 PM, updated 8y ago
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#1
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Junior Member
58 posts Joined: Dec 2017 
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When I did not use & open DATA,
Why it open automatically and charge money every time? my hp is iphone 6s plus
This post has been edited by davykids: Jan 1 2018, 03:56 PM |
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Dec 15 2017, 06:16 PM
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#2
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(#Hotlink @ Dec 15 2017, 04:24 PM) Hi davykids, My hp is Hotlink Prepaid HYC plan,is no data plan, when i want use i will purchase the internet pass at *100#As per checking on your screenshot, your current Hotlink number is come with the validity feature without the free basic internet. Do check & make sure that your mobile internet & WIFI assist are off whenever there is no any mobile internet pass purchased under your number. Any usage of internet without pre-purchase of the internet pass under your current plan will be incur the charges of RM10/50MB block. TQ  but this time I did not use data and no open the mobile data at setting, why automatically charge my balance money everyday?? (from 8 Dec ~ Today 15 Dec) 
This post has been edited by davykids: Dec 15 2017, 08:13 PM |
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Dec 15 2017, 08:21 PM
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#3
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Junior Member
58 posts Joined: Dec 2017
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I get using my home Wifi, and when I'm not using my phone but my balance got deducted...Check E-statement shows during that period data charges for GPRS. why?
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Dec 16 2017, 02:31 PM
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#4
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Junior Member
58 posts Joined: Dec 2017
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Today morning i try turn off my hp when i turn on also kenal charges !
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Dec 16 2017, 02:59 PM
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#5
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Junior Member
58 posts Joined: Dec 2017
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again !
 
This post has been edited by davykids: Dec 16 2017, 03:05 PM |
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Dec 16 2017, 07:42 PM
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#6
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(#Hotlink @ Dec 16 2017, 04:52 PM) Hi davykids, PMed. thanksPls DM us your details for further checking. TQ |
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Dec 16 2017, 07:43 PM
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#7
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(#Hotlink @ Dec 16 2017, 04:52 PM) Hi davykids, PMed. thanksPls DM us your details for further checking. TQ |
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Dec 18 2017, 11:33 AM
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#8
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Junior Member
58 posts Joined: Dec 2017
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Today charges again
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Dec 18 2017, 06:04 PM
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#9
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(rX-t @ Dec 18 2017, 04:24 PM) davykids I have call the service center,but the service person say maybe is my phone problem.Hi there. I’m too currently facing the same issue as you. I already called hotlink customercare and they open a case id for me, which would take 3-5 working days. Hope you can update this thread if they manage to find a solution for you. TQ  i have no idea  all reset ,also kenal charges again Attached thumbnail(s) 
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Dec 18 2017, 08:59 PM
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#10
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(HippyTony @ Dec 18 2017, 08:40 PM) Is your app background refresh off? background app refresh is wifimy mobile data switched off under settings, because my mobile no buy data plan. However it turns itself back on automatically and off automatically. when i check my e-Statement everyday kenal charges RM0.10~RM0.40 per day. |
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Dec 18 2017, 10:45 PM
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#11
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Junior Member
58 posts Joined: Dec 2017
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Dec 19 2017, 01:50 AM
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#12
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(rX-t @ Dec 18 2017, 11:52 PM) Same goes for me too. 10 cent is being deducted almost every hour. My mobile data is switched off too coz I only use this number to receive bank tac. iphone 6s ios11 Hotlink HYC plan (8 dec to today) total charges RM3.0++Funny thing is, I tried switch on my WiFi for few hours just to test and see. And yet 10 cent is still deducted every hour. By any chance you’re on ios 10 too? I haven’t update mine to ios 11 yet. Mind telling me whats your maxis carrier version? Not sure how any of this related. But am really wish to find a solution soon. 123 service center say maybe is iphone promble. but i don't know why all setting mobile data is switch off ,when the time i use my home wifi also deducted ? now i put the SIM card to another mobile...i also no have idea  |
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Dec 19 2017, 03:20 PM
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#13
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(HippyTony @ Dec 19 2017, 03:05 PM) I had the same problem with my 6S too, when I was with Maxis postpaid but then Maxis had a system where they cancel the charges when the amount is small or use a short time. When I complained the CS said there are many settings in the phone that can trigger data usage. That is BS to me. I MNP to UMobile and I never had that problem any more. i try another phone (Nokia Asha 202) is no this problem...Are you still having problems when u use it on another phone? My wife's phone (Android phone) is with Hotlink and has no problem. |
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Dec 25 2017, 12:05 AM
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#14
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Junior Member
58 posts Joined: Dec 2017
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Hi Hotlink
can you tell me what is this charges for GPRS? my RM1 Facebook 1day is ends at 23;38 24-10-17 Main Balance 23:33:23 charges me RM10.00 for GPRS ??? 
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Dec 25 2017, 01:50 PM
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#15
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(Theoutspokenguy @ Dec 24 2017, 09:46 PM) i am also on HYC but no such issue mentioned. i just make sure my mobile data is turn off i aslo no idea This charges is start from December 8, when not open data but automatically charges GPRS everytime RM0.10 when use my home wifi also deducted . i try purchase the data pass for 1 day after no kenal charges RM0.10 problem. but yesterday night do not know what the problem and charge RM10 data GPRS, but today has been repay RM10 to my Balance. 
you can check your balance at Hotlink E-Statement or hotlink RED app |
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Jan 1 2018, 03:52 PM
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#16
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Junior Member
58 posts Joined: Dec 2017
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My balance account has back to normal no charges problem again, I aslo don't know what the problem this. my balance total all kenal charges is RM3.70 (from 08-12-2017 until 20-12-2017)
you can try call 123 report This post has been edited by davykids: Jan 1 2018, 03:53 PM |
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Jan 16 2018, 02:20 PM
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#17
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Junior Member
58 posts Joined: Dec 2017
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damn the problem come back again from yesterday and today !
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Jan 16 2018, 08:18 PM
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#18
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(#Hotlink @ Jan 16 2018, 03:46 PM) Hi davykids, My setting all is normal,no change,background app refresh is off,Current period & roaming is 0bytes, ios also no update.Have you implement the setting steps advised as per above? TQ-Jo this last charges in 25 dec 2017,few week no any charges problem ,but the problem come back again from yesterday. 
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Jan 17 2018, 02:15 PM
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#19
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Junior Member
58 posts Joined: Dec 2017
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today morning till afternoon total charges RM0.40 ,no open anything and home wifi all is turn off also charges,everybody know what happens this promblem?
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Jan 17 2018, 02:18 PM
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#20
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(kit2 @ Jan 14 2018, 03:08 AM) so you did get rm3.70 refunded back to your hotlink account? got ,but after few week this problem charges again.This post has been edited by davykids: Jan 17 2018, 02:20 PM |
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