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Hotlink data charges problem
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nikewee
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 Nov 19 2018, 04:48 PM
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QUOTE(davykids @ Nov 17 2018, 02:16 AM) when you have this promblem, dont worry just PM hotlink ! The answer from hotlink is to suggest we need upgrade the hotlink plan. I just found out this...my RM50 become zero in few months with validity 365... Called up maxis and they asked me turn off location service and set data type to 2G despite already data off for thousand years. So let's see if 2G still alive till 2019 (my validity). gonna top up RM10 tml and see will still kena charge no... |
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nikewee
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Jan 4 2019, 03:56 PM
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QUOTE(nikewee @ Nov 19 2018, 04:48 PM) I just found out this...my RM50 become zero in few months with validity 365... Called up maxis and they asked me turn off location service and set data type to 2G despite already data off for thousand years. So let's see if 2G still alive till 2019 (my validity). gonna top up RM10 tml and see will still kena charge no... So the thing went well for a while after use in 2G mode in Iphone 5 (it's like you drive a lambo but your wife limit your speed to 20 km/h) ok fine. After update IOS 12.1.xxx, oh yeah now my credit become RM0.07. (yes not sure what trigger auto 2g-->4g i guess is IOS but maxis happily collect money without telling you) Perfect. Im sure if i need some emergency call hotlink will just surprise me that "your credit is insufficient because I just eat all your money till single cent without telling you." I think that's it. Thank you hotlink for your 15 years of service. I feel so 'privilege' as your CS recommend me to stay with nokia 3310 so no 3g/4g problem   |
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nikewee
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Jan 4 2019, 04:02 PM
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QUOTE(HippyTony @ Dec 20 2018, 07:45 PM) hotlink case# Ci399427605 This afternoon I found out your network deducted all my phone credit for the last 2 months even tho my phone settings have been deactivated from mobile data usage. After a long arguments, your CS finally agree to refund my credit. To stop this “illegal” deductions, your CS gave me 3 options: * buy a new 2G phone, don’t use a smartphone <- I was surprised too when CS asked me to use 2g mode  * upgrade my bagus plan to Hotlink Red <- its like your saga eat petrol, so you better buy a Civic hybrid to save petrol. im so much convinced* lastly, deactivate my phone network GPRS (5days required to reinstate GPRS) <- I'm glad that CS didn't ask us to shut off phone to avoid unnecessary reduction. The above options are NOT acceptable, your network has an issue and because you are unable to solve this “illegal” deductions. You are asking your customers to accept your incredible stupid options for your convenience. oh they refund you? they didn't even apologize for it, it is "congratulations you found a bug so here's the present. Go xxxx yourself" |
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nikewee
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Jan 4 2019, 04:05 PM
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QUOTE(chishen @ Dec 21 2018, 06:37 PM) Guys, i found a way to avoid this charges.My phone is honor 7x, maybe u all can try it. 1) Go Settting → Mobile network. 2) Go → Wifi/Mobile data switch reminder , select Do Not use mobile data. So far 2 days gone, hotlink never charge me. Hope it helps.
  Congrats. Android is easy i think. CS asked me turn off location service in Iphone 5. might as well as me turn on aeroplane mode  |
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nikewee
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Jan 16 2019, 04:05 PM
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QUOTE(HippyTony @ Jan 16 2019, 01:59 PM) iPhones have no clear cut way to stop Hotlink from this deduction. I had so many deductions that I decided to MNP. On my other Android phone I can stop it. The thing is, for so long no deduction whenever I have unselected data usage when my data expired. How is it no problems for the last 20+ years and now I have deductions even on my Android phone! Maxis/Hotlink is just plain lazy in taking of their customers. exactly...and they dont bother to reply this thread as well.. maybe prepaid customer is so much insignificant to them. MNP to which counter then? can recommend some? for keep number alive. |
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nikewee
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Jan 31 2019, 01:44 PM
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QUOTE(alicia-l @ Jan 30 2019, 12:24 PM) Hi would like to check why using hotlink red app I'm being charge pay per use RM10 for just less than 1 min as I know hotlink app is free to use not charge data? better call their customer service or open new thread, hotlink staff just abandon this thread |
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nikewee
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Mar 20 2019, 09:37 PM
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QUOTE(Schuan @ Mar 20 2019, 08:13 PM) I have reported this GPRS charge to MCMC and demand refund, and the hotlink customer service called me and asked me to upgrade to red plan so that I can get free basic internet. I refused to do so and insist to stay at my campus plan so that I can enjoy RM38 1 year validity. The customer service called me again and refunded me all the money when I insist let MCMC decide what is the outcome. wow, this really good consumer's right since they offer the validity plan |
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