My APN settings is the Celcom 3G settings that comes automatically with Celcom. I didn't add or edit my APN.

I did make a report with Celcom yesterday morning on the 5G with a report number. So, not sure if that's the reason they fixed my 5G.

May I know how do you file a report? Through chat or call?

no need to change simcard, i think is your area or celcom active it by stage,cause my partner phone s21 fe using normal sim suddenly have 5g this morning, when check with celcom few days ago shown plan or phone model not eligible

which phone are you on? samsung? turn off the power saving as it will turn 5g off

This post has been edited by Alexdino: Nov 6 2022, 01:30 PM

Yes understand no need to change sim... But sometimes changing sim do trigger re-provision package entitlement in Telco DB that's the reason I decided to try...

So, no lucky for me this round. I'm using Fold 4 same as brandonkl

Through call to the Customer Service

7-Days 3-in-1 Pass Roaming : 3 GB Internet. Use Malaysian Internet Quota After Finishing 3GB Roaming Quota

When you use your Malaysian Internet Quota, is it throttle or still get the normal high speed in the roaming country?

When I called CS twice, both gave me different answers and can't find anything on it in Celcom T&C website.

Celcom T&C website states after finishing the internet quota (I assume it is the 3GB they are referring), it will be throttled. But it doesn't mention about the speed when you use your Malaysian internet quota.

Celcom 5G coverage is not stable and not consistent. For example in some Klang Valley areas with 5G coverage, Celcom shows 4G LTE whereas when I switch to my YES 5G sim, I get 5G.

All 5G coverage areas for all telcos should be the same as it is from DNB.

So, when it comes to 5G coverage selling in future, no one telco can boast of better coverage since all buy 5G from DNB.

This post has been edited by brandonkl: Nov 7 2022, 02:53 PM

Anyone having issues getting 5G activated? I'm on RM188 plan using S22 Ultra & not getting 5G yet. Even after changing SIM 2 days ago. My settings on the phone are set correctly. The guy at Celcom center said you must receive an SMS first. He went on to say that he still doesn't have 5G but his colleague just got hers that morning. Do you SiFu's have any ideas how to get this sorted?

I didn't face any issue on my Samsung Galaxy S21, subscribed to Mix & Match RM35 with 30GB 5G/4G data on 1 November 2022, 5G activated automatically without any SMS received on 5G activation.

But there is a coverage issue, in my home 5G is available on YES network but not on Celcom network. In my office both networks can connect to 5G.

Hi CK,
Thanks for the insight on your experience. Maybe more people can share theirs. Looks like i'm being shafted...


edit: Maybe we can have folks list down where they are getting confirmed 5G service, so others can try it out if they are in that zone.

This post has been edited by flyguye: Nov 8 2022, 03:15 PM

Same here. Bought Mix & Match RM35 with 30GB 5G/4G data with unlimited free call to any network this morning for my work related SIM. 5G works. Zenfone 8. Never receive any SMS notification.

Speed test: 500mbps ++ download, 40mbps ++ upload. Not too shabby.

On mega 128 lightning.. also same thing can't activate 5G... Are you willing to spend RM20 to get 5G instantly?


This post has been edited by thankyou: Nov 8 2022, 09:40 PM


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Here's an update.
So, I decided to take a drive with Mrs to a 5G spot found on Nperf map. I still couldn't get 5G when in the location but funnily enough the Mrs who has an identical phone was able to get 5G. Best part she is on my family line!! She was running Android 12 & mine was updated a few days ago to Android 13. So, I figured maybe Android 13 may have caused an issue. Got her to update to A 13 & she could still get 5G!

I unfortunately couldn't do a SIM swap to see if the issue is my number or a device issue. Now, I'm away in Penang & will only return tomorrow night. I will do a SIM swap test & update results for the benefit of anyone encountering similar issues.

If that fails, then a hard reset is on the horizon.

Does anyone know if there is a way to check if 5G radio is working properly?

This RM20 add on is for additional 5GB data, not get 5G coverage.

Hey guys I'm using Celcom Xpax Postpaid 40 5G plan on S21 ultra why I can't able to connect 5G? I doubt might be coverage but at same area Digi can connect 5G.
Is that I need contact Celcom service to activate?

Samsung note 20 ultra with 5G now
Mix and match RM 35 plan
Serdang Perdana area



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Update to Android 13.

Sorry for the late update. So I finally did a SIM swap with the Mrs & the results were

1) Mrs. SIM received 5G on my phone
2) My SIM did not receive 5G on her phone. So we can discard the theory of faulty device.
3) Back & forth with CS & told they reset my 5G again. But still no 5G, they told me I would need to change my SIM again. Did that & still no 5G.
4) CS supervisor contacted me to tell me the my Rm188 plan was on unlimited but my sub lines were on lightning, hence why those lines get 5G & mine doesn't. I clarified that in my Celcom app, it shows that my main line is also on lightning & not
unlimited. Also, that our internet quota is group shared. She claims in the backend of their system, my mainline shows "unlimited". So I asked them to revert it lighting. she said process would take about 24hrs. I finally thought, this would be the
end of my 5G issues. Sadly, wasn't to be. Now the same lady supervisor calls to tell me, since I still don't have 5G, they have to escalate further for troubleshooting. The wait continues...................

Having the same issue... CS said all 5G provisioned... Reset profile etc also no use... Swap sim, swap esim also no use... Give up for now...

Here's my feedback after using Celcom 5G since 1 Nov 2022:

I signed up for Celcom 188 Ligthning on 1 Nov 2022.
I have a Fold 4 5G Phone
I also have a YES 5G prepaid SIM card
I live and hangout in KL City area with confirmed 5G coverage

Here's my observation of Celcom's 5G:

- It is unstable and not consistent. Certain days, I can get 5G and sometime cannot although in same area. When I switch SIM to YES, I can get 5G. So, confirmed issue with Celcom.

- I suspect not all DNB 5G base stations are activated to link with Celcom. Maybe Celcom doing tests. For example, I couldn't get 5G in KLCC area but in KL Sentral, I could get 5G within the same 30 mins when I drive from KLCC to KL Sentral.

- I suspect Celcom may limit the amount of data or time per day you are on their 5G network because today evening I cannot get 5G but next morning, I can get 5G in the same location.

- Celcom may have a limit of number of devices that can connect to 5G or each 5G base station.

No use to call Celcom. Every time I call, they informed me that my plan is eligible for 5G and everything looks okay on their side.

They would just do a network reset. It's no use for me even after network reset but next morning, my 5G comes back.

It is also no use if I re-start my phone. My APN settings no change.