Still have it this week. Hope last forever

not bad looking
better than Digi Bos? so less nowadays

I only got 60GB for 30 day....RM20

Hi,
Can I ask about celcom life app here?
How can i delete a number on the app? This secondary number of mine has since expired.
TIA

For xpax postpaid, is there any roaming addon for calling and sms that is more than a day?

This post has been edited by Skylinestar: Dec 11 2022, 03:23 PM

Hi all,
just updating for the benefit of others with same issue of no 5G access. I have finally received 5G access a few days ago. The back & forth process was long indeed! CS would call regularly to see if I managed to receive 5G & always saying that my number has been provisioned with 5G settings, my ultimatum that I will leave celcom & that any contract outstanding must be waived for not fulfilling their end of the bargain seem to have worked. Upon asking how they resolved the issue, this was their answer:

"Although was number was already provisioned 5G access, upon deeper backend diagnosis, they discovered that my number wasn't fully assigned. Once that was rectified, I was able to receive 5G access" So if you are still having issues, ask them to look deeper into their backend, they generally don't seem to do this, as they more often than not think it's the user not having the right settings on their phone. Just keep pushing & insist with speaking to supervisor/manager, once you get hold of them, also insist on a callback every 3 days or so to provide an update. This in the end worked for me. Good luck to those who have the same issues.

Incidentally, I was outside Digital Mall P.J when I realized I had 5G connection & a speedtest produced 900+Mbps download speed. At home in my apartment in section 5 P.J i'm getting around 600+ download. Not too shabby!

Cheers!

Which telco?


***Sorry! Figured out this is Celcom thread***

This post has been edited by jiaen0509: Dec 12 2022, 05:35 PM

If i purchase the unlimited 30day rm20 plan, will my sim validity follow plan validity?




This post has been edited by aq_admiral2020: Dec 13 2022, 02:32 PM

For roaming, need to change APN too, right?
Anyone manage to enable roaming in Europe before? i can't get Orange APN to work.
I follow this but I cannot save the APN if I enter 208 mcc.
https://assistance.orange.fr/mobile-tablett...s_192948-738196

FYI, I already buy the 1 month internet roaming pass.

Got a whatsapp chat with the agent. Agent says my number has no roaming. He says says need to Addon roaming first, only then I can use the 1 month pass that I have paid. My conversation stop there because I have to move around without internet. What is is roaming thing that the agent is referring to? What's the cheapest way to have 1 month internet roaming?

This post has been edited by Skylinestar: Dec 14 2022, 05:41 PM

Yahoo...
Got the 1000GB offer

I got this offer few months back, dint buy it

If u already subscribed unlimited monthly, why still need pay additional for this?

Im using old sim pack, so fup is unlimited, maybe i should say not the 60gb... If i subscribe mix & match for 1 month, dono the unlimited fup option will be gone o not..

I don't have any plan..
I always try buying those BIG offer....
Add On....Yummy

i just update my ipong n get the 5G available in my phone.

same la, in 5G coverage but no 5G.

i call to complain, they say the same. i was like ok.

but next day morning, 5G accessed.

so im ok.

CELCOM esim postpaid not supported 5G?

SKMM people told me Celcom is overwhelmed, give them a few days to sort it out, lol

Correct. I also pity them. They transfer me to technical line also can’t successfully transfer. Long queue.

But their IT should so their job. U Mobile Digi no issue, why only their celcom have issue for user to connect to 5G.

Lagi, if you handle well. Customer is fine on it. But their front line newbie simply reply with copy n paste. Really make people not happy.


They still insisted not their issue hahaha

This post has been edited by jiaen0509: Dec 16 2022, 04:05 PM

I tried the mix n match 5G enabled plan no 5G.
Used unifi mobile sim, immediately got 5G on same location.

Celcom problem. Same boat with you. Create report via Customer Service. Hopefully can be resolved in a few working days

Later you report, they said ur area no coverage. Haha

I reported 3 days. Still cannot connect 5G signal

So they purposely let only a number of users to use 5G because they can’t fulfill the demand? That explains why not everyone manage to get 5G lol