Anyone having issues getting 5G activated? I'm on RM188 plan using S22 Ultra & not getting 5G yet. Even after changing SIM 2 days ago. My settings on the phone are set correctly. The guy at Celcom center said you must receive an SMS first. He went on to say that he still doesn't have 5G but his colleague just got hers that morning. Do you SiFu's have any ideas how to get this sorted?

Hi CK,
Thanks for the insight on your experience. Maybe more people can share theirs. Looks like i'm being shafted...


edit: Maybe we can have folks list down where they are getting confirmed 5G service, so others can try it out if they are in that zone.

This post has been edited by flyguye: Nov 8 2022, 03:15 PM

Here's an update.
So, I decided to take a drive with Mrs to a 5G spot found on Nperf map. I still couldn't get 5G when in the location but funnily enough the Mrs who has an identical phone was able to get 5G. Best part she is on my family line!! She was running Android 12 & mine was updated a few days ago to Android 13. So, I figured maybe Android 13 may have caused an issue. Got her to update to A 13 & she could still get 5G!

I unfortunately couldn't do a SIM swap to see if the issue is my number or a device issue. Now, I'm away in Penang & will only return tomorrow night. I will do a SIM swap test & update results for the benefit of anyone encountering similar issues.

If that fails, then a hard reset is on the horizon.

Does anyone know if there is a way to check if 5G radio is working properly?

Sorry for the late update. So I finally did a SIM swap with the Mrs & the results were

1) Mrs. SIM received 5G on my phone
2) My SIM did not receive 5G on her phone. So we can discard the theory of faulty device.
3) Back & forth with CS & told they reset my 5G again. But still no 5G, they told me I would need to change my SIM again. Did that & still no 5G.
4) CS supervisor contacted me to tell me the my Rm188 plan was on unlimited but my sub lines were on lightning, hence why those lines get 5G & mine doesn't. I clarified that in my Celcom app, it shows that my main line is also on lightning & not
unlimited. Also, that our internet quota is group shared. She claims in the backend of their system, my mainline shows "unlimited". So I asked them to revert it lighting. she said process would take about 24hrs. I finally thought, this would be the
end of my 5G issues. Sadly, wasn't to be. Now the same lady supervisor calls to tell me, since I still don't have 5G, they have to escalate further for troubleshooting. The wait continues...................

Hi all,
just updating for the benefit of others with same issue of no 5G access. I have finally received 5G access a few days ago. The back & forth process was long indeed! CS would call regularly to see if I managed to receive 5G & always saying that my number has been provisioned with 5G settings, my ultimatum that I will leave celcom & that any contract outstanding must be waived for not fulfilling their end of the bargain seem to have worked. Upon asking how they resolved the issue, this was their answer:

"Although was number was already provisioned 5G access, upon deeper backend diagnosis, they discovered that my number wasn't fully assigned. Once that was rectified, I was able to receive 5G access" So if you are still having issues, ask them to look deeper into their backend, they generally don't seem to do this, as they more often than not think it's the user not having the right settings on their phone. Just keep pushing & insist with speaking to supervisor/manager, once you get hold of them, also insist on a callback every 3 days or so to provide an update. This in the end worked for me. Good luck to those who have the same issues.

Incidentally, I was outside Digital Mall P.J when I realized I had 5G connection & a speedtest produced 900+Mbps download speed. At home in my apartment in section 5 P.J i'm getting around 600+ download. Not too shabby!

Cheers!