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 TP-LINK Malaysia Official Thread, Technical Enquiries and Support

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QuantumEdge
post Feb 25 2022, 08:01 PM

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Hi guys, how to set up Maxis Fibre Ipv6 connection on Deco M4?
Tried PPPoe, doesn't seems to work
AdrianS_99
post Feb 26 2022, 11:40 AM

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Hello ALL SIFU, I would like to inquiry about TP-LINK DECO HC4 (as same as M4) technical issue icon_question.gif
1.
During 2020 to 2022 before February 22, I'm using TP-LINK C1200 router on UNIFI service, no need to setup any advanced setting to active VO-WIFI, just plug and play whenever the PPPOE successfully login.
2021 September I have purchased 1 pair of DECO HC4 for extend WIFI coverage to all my house, I connect HC4 using LAN cable from C1200 and no any type in PPPOE or else details, just following DECO App instruction plug and play
During on that period , my phone automatic have VO-WIFI function (My phone was Samsung Galaxy A72 & using DiGi)

After 2022 February 22, I've join to MAXIS Fiber, MAXIS fiber given a router of Huawei LG8245X6,as same as I mention on UNIFI, all the wireless connection was connect to HC4 (Huawei LG8245X6 connect LAN cable to HC4),
Used 4 days, I still didn't get the VO-WIFI function on my DECO HC4 when phone was wireless connected to router,
I think was MAXIS provided Huawei LG8245X6 does not support VO-WIFI function, instead I take my MAXIS FIBER PPPOE account and passcode to set on DECO HC4,
But still don't have seeing VO-WIFI active, Also I've checked on the DECO App, I 'didn't find any advance setting section to active/ de-active the VO-WIFI function.

Is that MAXIS FIBER didn't have VO-WIFI function?
OR
Is that MAXIS FIBER has VO-WIFI which I need to request Customer Service to active?
OR
Is that MAXIS FIBER provided Huawei LG8245X6 router I need to login into router system for finding VO-WIFI function?
OR
Is that DECO HC4 doesn't have VO-WIFI function?

2.
When I using UNIFI , my connection doesn't have IPV6, after joined on MAXIS FIBER, Finally have IPV6 only at Huawei LG8245X6, DECO HC4 are not detected whenever changed to follow PPPOE, still not detected.

Did I forgot to setup something or just DECO HC4 didn't have that IPV6 function to support MAXIS FIBER?

Here is the explanation if SIFU not understanding my WIRELESS connection.

UNIFI PERIOD * NO IPV6, HAVE VO-WIFI *
HUAWEI ONU - TP LINK C1200 ROUTER (1 YEAR 7 MONTHS)
HUAWEI ONU - TP LINK C1200 ROUTER - DECO HC4 ROUTER (7 MONTHS)

MAXIS PERIOD
HUAWEI ONU - HUAWEI LG8245X6 - DECO HC4 ROUTER (4 DAYS) * HAVE IPV6, NO VO-WIFI *
HUAWEI ONU - DECO HC4 ROUTER (1 DAYS) * NO IPV6 & VO-WIFI *

icon_question.gif
pingchen23
post Feb 26 2022, 04:05 PM

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Hi folks, would like to kindly inquire about Deco HC4 - Does the HC4 support wired ethernet backhaul? I understand that TP-Link seems to designate the HC4 as the replacement for M4 and the M4 does support ethernet backhaul so would like to confirm if it's the same for HC4.

Thank you very much!
jack2
post Feb 26 2022, 04:44 PM

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QUOTE(cho @ Feb 22 2022, 02:10 PM)
care to share what not ideal is and the misleading and hided information that you found?
*
The TPlink said their powerline maximum speed can go for internet is 25% of your line speed.

Means they never reveal this information.

No wonder I only get 12% of my internet speed for my 900sf condo.


blacktubi
post Feb 26 2022, 04:55 PM

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QUOTE(jack2 @ Feb 26 2022, 04:44 PM)
The TPlink said their powerline maximum speed can go for internet is 25% of your line speed.

Means they never reveal this information.

No wonder I only get 12% of my internet speed for my 900sf condo.
*
The biggest problem with powerline is the poor wiring quality in Malaysia. They also suffer a significant performance loss when used with three phase power.

Some inferior power adapter, surge protector system will cause interference with powerline signal as well.

The best powerline I tested can only perform around 200Mbps. Any decent mesh WiFi system will outperform that easily.
jack2
post Feb 26 2022, 05:31 PM

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QUOTE(blacktubi @ Feb 26 2022, 04:55 PM)
The biggest problem with powerline is the poor wiring quality in Malaysia. They also suffer a significant performance loss when used with three phase power.

Some inferior power adapter, surge protector system will cause interference with powerline signal as well.

The best powerline I tested can only perform around 200Mbps. Any decent mesh WiFi system will outperform that easily.
*
Yes, I urged TPlink to let me return as they never reveal the 25% disclaimer on the box but put bigger word on 1300 intra-net.
jacktiew
post Feb 26 2022, 05:38 PM

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QUOTE(QuantumEdge @ Feb 25 2022, 08:01 PM)
Hi guys, how to set up Maxis Fibre Ipv6 connection on Deco M4?
Tried PPPoe, doesn't seems to work
*
For unifi, I choose PPPoE, Same As IPV4, AUTO, SLATELESS + SLAAC DHCP
jchong
post Feb 27 2022, 11:09 AM

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QUOTE(squall_12 @ Feb 15 2022, 05:49 AM)
hi guy,

anyone using TPLINK AX73 how the router so far? Thanks
*
I have 3 units of AX73 at different premises. All are on 24/7, quite stable and no issues so far. 5GHz performance is very good and wide coverage, 2.4GHz is above average.
squall_12
post Feb 27 2022, 12:04 PM

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QUOTE(jchong @ Feb 27 2022, 11:09 AM)
I have 3 units of AX73 at different premises. All are on 24/7, quite stable and no issues so far. 5GHz performance is very good and wide coverage, 2.4GHz is above average.
*
ok thanks.
jack2
post Feb 27 2022, 12:04 PM

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Do we have TPLink support or representative over here?
squall_12
post Feb 27 2022, 08:27 PM

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anyone use TPLINK AX73 for ps5 gaming? If yes any specific setting needed for ps5 gaming? Thanks
sadlyfalways
post Feb 27 2022, 10:52 PM

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Hey guys! Anyone not getting deco notifications for connections of unknown new devices recently? I didn’t get for a few days but today seems to show again all the new devices that connect

Is the a tplink server downtime or a security issue ya?
FusionXY
post Feb 28 2022, 02:15 PM

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QUOTE(jack2 @ Feb 27 2022, 12:04 PM)
Do we have TPLink support or representative over here?
*
Got but not always online.
PsVitaForLife
post Mar 4 2022, 12:27 PM

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Hi Sifus, my current setup is Ax73 (Ground floor) with Unifi 800 Mbps. I could get almost full coverage on 2nd floor with speed around 150 Mbps on average.

Is it advisable to setup OneMesh with RE605X (2nd floor)? Could I bump the speed to average 300 Mbps on 2nd floor?

If I setup OneMash would it cut the bandwidth into half since AX73 doesn't have Tri band as backhaul?

Tqtq
SmartAl3ck
post Mar 8 2022, 01:28 AM

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Hi all gurus here,

I am using UniFi biz 800Mbps with 5 Public IPs

Can you recommend any TP-Link ADSL modem router that support 5 fixed IPs?
(ie support IP Unnumbered or Dual LAN)
Currently using TM UniFi Az-tech router but performance very poor
Thinking of changing to a better ADSL modem router

Thanks in advance

a_dot_el
post Mar 9 2022, 11:07 AM

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How do I connect a switch to DECO M9? and also can I connect Unifi TV to this switch?
FusionXY
post Mar 9 2022, 06:28 PM

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QUOTE(a_dot_el @ Mar 9 2022, 11:07 AM)
How do I connect a switch to DECO M9? and also can I connect Unifi TV to this switch?
*
https://www.blacktubi.com/guide/make-any-ro...-work-on-unifi/
-JC-
post Mar 9 2022, 11:02 PM

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Hi guys,

I'm going to renovate my house and was looking around for best wifi coverage for entire house. I found this on taobao and it seems like a good solution.

Connect Termination Port to BTU, BTU to TL-R499GPM, then connect each of the access point panel via Ethernet cable (PoE)

Can anyone confirm that can work in Malaysia?

» Click to show Spoiler - click again to hide... «

phh9310
post Mar 10 2022, 01:49 AM

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QUOTE(-JC- @ Mar 9 2022, 11:02 PM)
Hi guys,

I'm going to renovate my house and was looking around for best wifi coverage for entire house. I found this on taobao and it seems like a good solution.

Connect Termination Port to BTU, BTU to TL-R499GPM, then connect each of the access point panel via Ethernet cable (PoE)

Can anyone confirm that can work in Malaysia?

» Click to show Spoiler - click again to hide... «

*
try this

https://shopee.com.my/TP-Link-EAP225-Wall-O...924.16021063907
Pisaro
post Mar 15 2022, 01:29 PM

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Hi Sifu,

Need help, yesterday I reset my router, obtained a new password from TM for my PPPoE. Configure everything accordingly but still failed to connect to internet. I am using Archer C20. I've enabled IPTV when setting up PPPoE to Malaysia-Unifi. IGMP v3. I got pop up below

user posted image

Please advise

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