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 TP-LINK Malaysia Official Thread, Technical Enquiries and Support

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SilentVampire
post Oct 15 2018, 08:10 PM

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QUOTE(nateberuk @ Oct 15 2018, 08:03 PM)
im using the latest driver already. its kinda frustrated as i need to restart my computer until the windows detect the hardware
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Is it seated properly in the PCIe slot? Check the status of the driver and see if there are any errors, and if there are, observe the error code. See here: https://www.tp-link.com/us/faq-2252.html
nateberuk
post Oct 16 2018, 02:38 PM

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QUOTE(SilentVampire @ Oct 15 2018, 08:10 PM)
Is it seated properly in the PCIe slot? Check the status of the driver and see if there are any errors, and if there are, observe the error code. See here: https://www.tp-link.com/us/faq-2252.html
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Yes the card is properly slotted in the pcie slot. I already triple confirm it. I already follow the troubleshooting guide before but the problem still exist.

To clarify, the problem happen if i turn on my pc IF if i pull the power plug out. If i shutdown my pc but didnt pull the power plug it wont happen
blacktubi
post Oct 16 2018, 03:17 PM

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QUOTE(nateberuk @ Oct 16 2018, 02:38 PM)
Yes the card is properly slotted in the pcie slot. I already triple confirm it. I already follow the troubleshooting guide before but the problem still exist.

To clarify, the problem happen if i turn on my pc IF if i pull the power plug out. If i shutdown my pc but didnt pull the power plug it wont happen
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Could be a problem with the motherboard or the card itself.

Do you have another PCIE slot to try and try update your BIOS also.
nateberuk
post Oct 16 2018, 04:21 PM

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QUOTE(blacktubi @ Oct 16 2018, 03:17 PM)
Could be a problem with the motherboard or the card itself.

Do you have another PCIE slot to try and try update your BIOS also.
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My bios is already the latest update because of spectre issue before. For pcie slot i dont have enough space as my gpu quite big
SilentVampire
post Oct 16 2018, 04:36 PM

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QUOTE(nateberuk @ Oct 16 2018, 04:21 PM)
My bios is already the latest update because of spectre issue before. For pcie slot i dont have enough space as my gpu quite big
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I suggest you RMA the card.
prs516
post Oct 17 2018, 09:34 AM

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I'm using TIME 500Mbps package with D-Link DIR-850L now. Planning to upgrade to TP-Link Archer C7. Will it improve my wifi speed & coverage if i upgrade? Other router recommendation beside Archer C7 with same price range? Thanks.
SilentVampire
post Oct 17 2018, 11:44 AM

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QUOTE(prs516 @ Oct 17 2018, 09:34 AM)
I'm using TIME 500Mbps package with D-Link DIR-850L now. Planning to upgrade to TP-Link Archer C7. Will it improve my wifi speed & coverage if i upgrade? Other router recommendation beside Archer C7 with same price range? Thanks.
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See pinned post by Blacktubi or click the link on my signature.
jackal75
post Oct 17 2018, 11:51 AM

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Anyone try using the Archer VR600v or Archer VR1200v directly connect to Unifi or Maxis without the TM modem/BTU?
cnks
post Oct 17 2018, 11:54 AM

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QUOTE(prs516 @ Oct 17 2018, 10:34 AM)
I'm using TIME 500Mbps package with D-Link DIR-850L now. Planning to upgrade to TP-Link Archer C7. Will it improve my wifi speed & coverage if i upgrade? Other router recommendation beside Archer C7 with same price range? Thanks.
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I am using Archer C7 with 1Gbps package. Receiver on PC using TP-Link T4UH. Via WiFi I can only get 300Mbps at most.
blacktubi
post Oct 17 2018, 12:01 PM

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QUOTE(jackal75 @ Oct 17 2018, 11:51 AM)
Anyone try using the Archer VR600v or Archer VR1200v directly connect to Unifi or Maxis without the TM modem/BTU?
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I will test that soon replacing the NETIS router. smile.gif
jackal75
post Oct 17 2018, 12:05 PM

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QUOTE(blacktubi @ Oct 17 2018, 12:01 PM)
I will test that soon replacing the NETIS router. smile.gif
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great. I am currently using this DSL-G2452 connect directly to Maxis Fibre, but the DLink WiFi reception sucks.
I have to disable the WiFi on it and use a TP-Link AP instead.
Skylinestar
post Oct 18 2018, 09:38 AM

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Anyone here use CPE to receive long range wifi? How's the quality?
idoblu
post Oct 18 2018, 11:38 AM

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TPLINK's support is really non-existent
You can call the 1-800 number
Email them
PM them via Facebook

all no answer
TSTP-LINK MY
post Oct 18 2018, 11:46 AM

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QUOTE(idoblu @ Oct 18 2018, 12:38 PM)
TPLINK's support is really non-existent
You can call the 1-800 number
Email them
PM them via Facebook

all no answer
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Hi idoblu,

May I know what issue are you facing with our products?

We are here to help. smile.gif
idoblu
post Oct 18 2018, 11:49 AM

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QUOTE(TP-LINK MY @ Oct 18 2018, 11:46 AM)
Hi idoblu,

May I know what issue are you facing with our products?

We are here to help. smile.gif
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Thank you!
Bought a new C2300. Everything works except I canโ€™t login to the Tether app. Already posted this problem here and a few sifu had help but problem still remain

Thanks in advance
TSTP-LINK MY
post Oct 18 2018, 11:52 AM

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QUOTE(idoblu @ Oct 18 2018, 12:49 PM)
Thank you!
Bought a new C2300. Everything works except I canโ€™t login to the Tether app. Already posted this problem here and a few sifu had help but problem still remain

Thanks in advance
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Hi there,

May I know which device are you using and the OS version?

idoblu
post Oct 18 2018, 11:57 AM

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QUOTE(TP-LINK MY @ Oct 18 2018, 11:52 AM)
Hi there,

May I know which device are you using and the OS version?
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iPhone X iOS 12
C2300 already updated to latest firmware
I tried with android phone - same problem

Please refer back my previous posts with screenshots

This post has been edited by idoblu: Oct 18 2018, 11:58 AM
TSTP-LINK MY
post Oct 18 2018, 12:08 PM

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QUOTE(idoblu @ Oct 18 2018, 12:57 PM)
iPhone X iOS 12
C2300 already updated to latest firmware
I tried with android phone - same problem

Please refer back my previous posts with screenshots
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Hi there,

Thanks for the feedback, we will perform testing and feedback to our HQ software team in regards of this issue.
idoblu
post Oct 18 2018, 12:15 PM

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QUOTE(TP-LINK MY @ Oct 18 2018, 12:08 PM)
Hi there,

Thanks for the feedback,  we will perform testing and feedback to our HQ software team in regards of this issue.
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Ok thank you ๐Ÿ™๐Ÿป
Khalid21
post Oct 18 2018, 02:07 PM

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QUOTE(idoblu @ Oct 18 2018, 12:15 PM)
Ok thank you ๐Ÿ™๐Ÿป
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how the wifi performance and coverage ?

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