PB really take care of those warga emas groups well...

Since their late boss also from this group....

And also one reason why always got "cooling period" whenever got transactions / money movement....

if your account was opened with a passbook, until the bank closes down, as long as you are withdrawing over the counter you need the passbook

Please explain why the above apply ?
I'm there in person already and didn't bring my passbook (who the heck will carry the passbook with them) , and because of this stupid requirement I need to travel back and forth my home and looking for another parking spot which will consume me 1 hour plus, why don't the waive the passbook requirement ? Not that the passbook is as important as your IC. Not that the amount stamped in your passbook is important. Not that passbook is "a must" as most bank had phased it out. It's 2024 now and not 1924. Still in dinosaur era ? Stupid bank policy which people will say take it or leave it. Ok, I'm leaving it, had terminated all my account with public bank and switch to another bank. Not that public bank is the only bank in here.

This cooling period is another nonsense. They should make it optional whether you want it or not.
Got once I purchased a laptop online with COD. We meet at designated place and time for the COD. I transfer on the spot to the seller and because of this cooling period, both of us waited for two hours for the transfer to go thru. I called public bank immediately to ask them to release the payment and they said they couldn't do that. Must wait for case management team to call me back.

Not only Public bank. Maybank also. I think its standard across all banks.
You can opt out and change to without passbook. Whats so difficult ?

Personally I agreed it's kinda nonsense to have this cooling period thingy...

But many people gotten scam / money gone because of leakage of information... Or own fault... Especially those old folks.... China scam. Investment scam, police scam etc
Millions $$$ gone...

So since PB is favorite spot for all these old folks.... And their late boss owner also from the same age groups... As for security measures & their social responsibility.... This cooling period being implemented strictly...

I don't really see this kind of blockage at any others banks.... But the risk of losing $$$ is higher 😁

Wait you encounter this kind of situation and you will know what's so difficult. You don't feel the pain when you are not the one being poke by needle.
You need to take another queue number to report loss of passbook if you didn't bring it. And with their EFFICIENCY I believe it will take another half hour. After that you need to take another queue number for counter withdrawal again despite you already waited 45 mins earlier on when you step in their branch. If the passbook is really necessity then I have no choice. But what's the use of passbook ? You tell me your logic on the importance of passbook then I will accept if it makes sense.

That's why I said they should make it optional, those who opt out take their own risk.

There’s no logic but options now, to have or not to have a passbook for new account opening (hope I am right) if you opt for passbook, then you need it for withdrawal, if you never opt for passbook, then you will need an atm card to withdraw.

Just like FD, if you placed it over the counter and got a certificate, you cannot go in to the back to withdraw your FD if you don’t present the cert. So as online, you can only redeem via online, and I don’t think you can redeem it via bank counter

This I agree with you, even transferring to my own account to other bank, not a lot RM 5k, also need to on hold for 12hrs

got gud and bad la....if 1st time transfer to other bank even own account oso will hv period cooling off...
juz 2 days ago i went to branch and only officer can release the transfer...nid thumb print and ic...but still nid to wait around 40 minutes till 1 hr and not immediately...

This I agree with you, even transferring to my own account to other bank, not a lot RM 5k, also need to on hold for 12hrs

That's why I said they should make it optional, those who opt out take their own risk.

guys, my PBE personal got blocked since Monday, and I called them, they said someone will reach out to within 24 hours, but it's already 2 days +, still no 1 reach out to me lol.
I even called them again, and they told me the same thing.
Sooooooo bad

guys, my PBE personal got blocked since Monday, and I called them, they said someone will reach out to within 24 hours, but it's already 2 days +, still no 1 reach out to me lol.
I even called them again, and they told me the same thing.
Sooooooo bad

pros and con for all banks

most my money in PB bank. suitable for old man like me.

I have Maybank, RHB, CIMB, OCBC and PB.

maybank. kena 2 times illegal transaction ( around 400USD ) credit card. call their credit card dept and interrogate me like im the one who lied.
the transaction cancelled at the end.

RHB --> opening FD tooks ages, waiting in the bank for 2 hours where there are not much customers

CIMB --> for my CIMB Singapore bank. weird apps usage.

OCBC --> inexperiences staff. all youngster cannot handle my enquiries. wrong info somemore.

PB bank--> certain branch workers are terrible, but the branch i always go... just perfect for me.