6 months ago, ....
Bank Negara Malaysia (BNM) has instructed financial institutions to stop using SMS One Time Passwords (OTP) as a form of authentication for online activities or transactions.
https://www.google.com/url?sa=t&source=web&...YJyvWLdnD4rsAl_

hmm..

maybe some loopholes...

previously CIMB also like this (before the compulsory SecureTac)...
those didn't use apps or link to it still can use SMS tac... but once u use Apps... automatically SMS tac features gone... No going back either (last time)...

Funniest encounter today. Which farking bank still insist on passbook ? Public bank still does !!!
Went to withdraw money and they insist on passbook.
Deposit money apa pun tak payah.
Withdraw money need this need that.

how much did you wish to withdraw? More than RM3k -5k that can be dispensed via ATMs?

Withdrawal from your account got no debit / atm card?

If like that I guess it is somewhat reasonable for them to do so (as in no wrong for them to ask, just that its pain in the ass)

Today also went to the branch CS for card replacement

Relatively fast not much issues, but their UT was attempting to sell me product though, again nothing wrong with it

Withdraw 30k and I don't have ATM card for this account. Used for auto debit and internet banking transactions only.

I told them I didn't bring my passbook and they insist on it. Saying that without passbook, cannot withdraw money. Wtfffff

It's old school bank...

Still using the traditional way of work...

Your account got passbook. So they insist on that....

So I guess that is why

You should probably do digital banking then might be more suited to your lifestyle

You should close this bank account and open a new one. The way i see it, there are reasons also. Old folks with passbook, so they want to make sure of it.

i think my old account also has a passbook. But i never withdraw money from PBB...just online transfer in and out. lol.

I think that's pretty fair, it's a passbook account though..

You go other bank see they still use passbook or not ?
I would say most if not all bank had phased out passbook.
If other bank phased out why public bank still insist on the passbook ?
What a inconvenience to client.

I used internet banking all the while, due to some unforeseen circumstances, I need to withdraw cash and this is the first time I withdraw cash from this account.

I opened a PBB account last year and they told me that they don't issue passbooks anymore even if I wanted one. I could only get a passbook once I hit warga emas age.

This post has been edited by virulence: Jun 13 2024, 10:39 PM

Exactly. If they stop issuing passbook to be client (means passbook is not important), why would they insist of me bringing the passbook upon withdrawal?
Why they didn't insist on passbook upon deposit ?
Want money in don't want money out ?
Purposely cause inconvenience to client ?

Based on virulence's comments

Maybe PBB thinks that Passbook is only important for warga emas

Then they consider you warga emas

So passbook is a must for you

I wonder if they had any cases where the requirement for passbook for warga emas was waived

PB really take care of those warga emas groups well...

Since their late boss also from this group....

And also one reason why always got "cooling period" whenever got transactions / money movement....

I guess they knew that this group of customers have the most savings inside and they will never move it

More easy to target for unit trust for the new joiners

And least debt too

if your account was opened with a passbook, until the bank closes down, as long as you are withdrawing over the counter you need the passbook

if your account was opened without a passbook, then there is no need passbook for withdrawal, in the 1st place, they will not request for one as there is none.

unless you have an atm card, then use the atm card over the atm machine, else as above.

if your account was opened with a passbook, until the bank closes down, as long as you are withdrawing over the counter you need the passbook

Please explain why the above apply ?
I'm there in person already and didn't bring my passbook (who the heck will carry the passbook with them) , and because of this stupid requirement I need to travel back and forth my home and looking for another parking spot which will consume me 1 hour plus, why don't the waive the passbook requirement ? Not that the passbook is as important as your IC. Not that the amount stamped in your passbook is important. Not that passbook is "a must" as most bank had phased it out. It's 2024 now and not 1924. Still in dinosaur era ? Stupid bank policy which people will say take it or leave it. Ok, I'm leaving it, had terminated all my account with public bank and switch to another bank. Not that public bank is the only bank in here.