I thought bankers are protected by union?

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This post has been edited by 1MSProperty: Mar 23 2019, 07:26 AM

Bank customer service all crap one except for platinum or premier banking.

That's why we shouldn't be their slaves. Rise up and revolt against them!

If banks don't give good service to all customers regardless of status, don't deal with them. Save up and buy cash.

Wife went to a branch to get a form...just a form...

branch said must go to the branch you open the account...

just to get a freaking form???!!!

Not to mention I went 3 times to branch to open an account.

1. told me to go back and bring any letter with my home address as proof (really?? dinosaur era??)

2. waited nearly an hour at the queue and gave up....100 more no to go

3. waited nearly an hour at the queue and gave up...but this time not many pple but my number not moving..counter servicing other type of txn...even though i came first..

so i gave up...

dun get me started on their auto loan services....sigh

toffeemoose It is normal if they ask you to provide documentation for item (1)

I dun have that requirement in some other countries...but nvm lah...i can bear with it if its isolated.....but we just get too many painful experience when dealing with their services and after sales services...

and its also painful for my wife as she is a public mutual unit trust agent and causing so many ding-dong situations...

You play the country card.
You can't compare like that, dude!

bro, you missing the point i am making....

it was not easy (for whatever reason) to get a simple thing done....as compared with other banks i have dealt with

I have used 2 previous auto loan services from them....and trying to set up a saving acct for my unit trusts....but after so many wasted time visiting them...i just gave up and use auto debit from other bank...although with a 50 cent charge per txn..

and my wife being shooed away by a branch... just to get a physical form...and told to go to the original branch to get the form....really kah?? each branch is a diff company kah?

Talking about forms, I remembered that I wanted to get Public Mutual form from PBB branch and agency.
Both also lazy to entertain.

I'm wondering if PM and PBB are really under the same umbrella.

They are pretty outdated. Chinaman style with lack of trust in IT.

Went to a branch in PJ Oldtown. More than 15 people waiting for the customer service officers, only one was around. The rest of the counter staff just sitting around because no one was doing over the counter stuff. They refused to help. Asked to see manager, they said manager not around. Reported to the online complaints department, they said forwarded complain to manager and he will respond. In the end, zero response.

Just bank with another bank instead. Or look for a branch with a good manager.

just to make it clear lah...the form was something related to her company's current account....she is the financial person in charge of the company...

Please do not expect world class service from a Chinaman company.

The call center staff mostly underpaid and overworked.

That is why the poor customer service from their end.

They need to embark on world class technology, otherwise remains outdated and very much conventional.

They won’t bother because it is the trust that the customer have in them for not transforming into digital age 🤦‍♀️

They would only change if BNM forced them through regulations

HLB is good example now on how change is transforming them now

This post has been edited by xander2k8: Apr 7 2023, 03:25 PM

the only banks that still kinda old school type..

from the system till the SOP & working culture...

it's also one of the advantage.... many old folk loves to deal with PB... can connect with them & the style... because not tech savvy

Imo, worst are:
1. RHB
2. AffinBank
3. CIMB

Based on experience with 90% of all local banks

Btw, PBB has just discontinued SMS TAC, when so many other banks still using it.

So they are definitely not the most behind in tech.

Affin don't even have a proper mobile app until now.

This post has been edited by CommodoreAmiga: Apr 8 2023, 12:00 PM

i just use pbb sms tac today. as long you don't activate the digital token via the app, you can use sms tac.

dable standed...


i tried transfer, kena reject bcoz no pbsecure. i didnt activate anything...

i suggest you download the app and check it... once u link to your app, it will deactivate the sms tac.. that is what i understand but i could be wrong...
but still i think its ok to use app token. my other bank a/c is using app token. i just malas to switch for pbb.

for which transaction?

within PB or third parties?

fpx pay..... haven't try third party recently.... or did i get it wrong...? only third party will need the token?

This post has been edited by calapia: Apr 10 2023, 03:12 PM