Hello, may I ask for your experience or feedback with Lazada Refund?


Actually I asked my friend to help me to buy a camera from Dejitaru at Lazada but it is stuck at "Item being packed and ready for shipment" and the item hasn't been delivered to me until yesterday which is the deadline for the delivery. I have been very anxious and disappointed that there hasn't been any progress on my order yet. I have been calling to Customer Service many times since last week and they are still not able to give me any satisfied response yet. So, I decided to officially cancel my order yesterday and gave them my friend's bank account details. They said it will take 24 hours to 48 hours to cancel my order.

Once they cancel my order, I would like to request for refund. I acknowledge that the refund process will take up to 14 days to complete. However, I would like to ask you if you have faced any unsuccessful refund with Lazada. I would also like to know what if Lazada never returns money to me? Is there any other way to get back my money?

Thank You.

This post has been edited by yongsua: Feb 9 2017, 09:58 AM

i've had about 3 or 4 purchases that required a refund after the item had been delivered to me. If you request a refund for an item that's delivered to you after returns, the item needs to fulfill certain requirements before the refund request is approved.

However in your case , there shouldn't be any issue as the item never reached you .

Usually the refund process take about 2-4 days if your payment was via internet banking. If credit card 5 to 6 day is usually how long it takes for it to be reflected in your statement.

In the event you experience any events that violates your consumer rights, such as your money not being refunded for an item you never received, you can bring it up with National Consumer Complaint Center which is a platform that is heavily underused by consumers as they are unaware of it.

Here's their page : http://www.nccc.org.my/v2/

i once buy a washing machine from them, it takes forever to be delived.. once the item delivered, for some reason i cant refund or request a refund or send the item back as the date for that purpose has already end....

i`m not sure if lazada or the seller purposely do it so that the item cannot be refund back, but for sure i dont have any confidence in their refund system

I think you should be able to return it because the countdown starts from the day you receive the items until the post stamp date of return parcel. Not from the day of purchase or delivery period. I guess you have missed the "train". I hate items take forever to be delivered, especially from Lazada, because there is no way of direct communication between the buyer and the seller. IMHO, this is inefficient at all, unlike Lelong and 11street where you can directly communicate with the seller.

This post has been edited by yongsua: Feb 11 2017, 02:16 PM

Thank You for the reply.

Hi

I dropped off an item for return at poslaju yesterday. Thought this morning i will be able to see the package status via poslaju track & trace but still no record shown.

Based on your ex-return experience, usually how long would it take to appear on poslaju track & trace ah?

Poslaju staff stamped (with date and location) on my refund form and said thats all. No receipt provided...

Hi,

May i know what time did you drop of the item?

Usually the window is 24 hours lead time to be reflected.

I think there may be a delay for this as currently Lazada is coping with their 5th Birthday sale.

Nevertheless , try checking the tracking on maybe second half of today.

By right , the consignment note , they should give u a copy.

Make sure u hold onto your tracking number.

friday i bought a rm 1.8k wide screen curved monitor from lazada, this monday i received a sms said your item refund have been initiated. i use creidt card to buy. i want to ask, will lazada refund money to me or just a rm 1.8k coupon??

from my previous attempt on purchasing a 55" TV with CC yes they refund it back to the CC

Hi, yongsua. Did you get your refund? In my case the status at my lazada account as "item refunded" but i still havent receive any email and sms. Should i wait a little longer?

bank or CC? last time it took me 3-5 working days for the fund to get refunded into my bank

Best case - it was refunded almost immediately (there was a note from PMSB saying they received the package badly damaged.) Worst case took about two weeks.

.

This post has been edited by OPT: Nov 29 2017, 12:56 PM

i buy things with them no bad normally i shop from the good review.

Although i didn't use lazada or do any online shopping that much, but i tried once on last year's 11.11 to get some beauty products for my girlfriend, it got deliver within 4-5 days without any damages on the product. So maybe its the supplier issue i guess?

I got this experience before. they will refund back to credit card in 14 days but they won't inform customer. We need check the by own bank website.

you can give a try in 11street

I got one return item from December until now also not get my refund

A lot of issue about lazada express and refund. you can check your mail and credit card bill. if don't have you must contact them or commend any post in their facebook page. let everyone know. i have done this before, very quick respond.

Same here almost two weeks already now. But last time one week refunded through CC once return initiated

I got chat with them online and they got call me for clarification

I think still need wait but at least they trying, maybe too many refund

my experience:
bought 2 batteries for a certain laptop model
item arrived dead on arrival
but on my lazada dashboard the status is still shown as processing even after 48 hours so I cannot initiate a return via the dashboard. I contacted lazada on their live chat and email, they gave me a manual return form.
I returned the items using pos laju. Once lazada received it, the refund to credit card was swift. They also refunded my shipping cost to return the item.

Hi Guys, any of you buy item from Lazada (item is with 14day Easy Returns logo) .

and you change your mind during the order in process or when the order arrive,

if return the item (still seal) will Lazada make full refund ? or partial refund?

Any of you experience this situation before ?

If it is change of mind, you may just refuse to sign and receive the parcel when it arrives. You tell the shipping partner off that you do not want the product anymore, they will return it back to the seller. They might call you and ask you whether you want to take the product from their office or not. What I did was I just left the item aside and get my refund back after returning back the item to the seller. This overall process might take up to 1 to 2 weeks. If it is possible to cancel your order before delivery, it would be best and you can get your refund within few days.

Oic.... Well the postman left the item to my mother then just leave without sign.

However, the package still with me in seal condition. Plan to return back with reason "change of mind" within 14 days.

By the way, they did full refund for the item rite ?No penalty or process fee etc ?

Full refund. No penalty or process fee. Yup, the package has to be in sealed condition if the reason for return is change of mind. But for my case, nobody was at home to receive the parcel so I didn't give shit about it. For your case, you need to do fill up some online return form from Lazada website. You may refer to the return guidelines provided on the website.

This post has been edited by yongsua: Apr 13 2018, 10:58 PM

Thanks for the info.

Same here my refund also pending since December. I contacted them every week and still same reason of system issue, wtf

Lazada can get you the best offer for many things. But take note though, their refund system is pretty shit. They don't gurantee their promises and oftenly, they tries bail themselves out of the mess. I've once ordered a food fryer. The fryer did not worked . I powered up a few times and read the manual a couple of times and still the whole crap would not power up. In the end i request a refund. I calls lazada to arrange the refund. They looked pretty "professional" to arrange that but rather trying to close the report as soon as possible. After i sent in the item , they say they'll refund me the postage which they did. But guess what ? They paid an extra RM50 on top of the postage fee. After that, they tell me that they're trying to close the refund report and i've to wait 2weeks for the refund. Yeap you heard that, close refund report but you have to wait for the refund. Which means they wants you have no pending transaction. So that if you kind of waited out 2weeks later, you might forget about it totally. And when after 2 weeks you call them, they give you bunch of excuses that the report has been close and they need time to check it . This is one hell of a scam i've dealt with such a company. At least i bought from lelong, there's no such thing. Lazada ? This is defintely a scam company that do not live up to their refund policy.

i initiate the return and print out the return form
is it true that i no need to pay any shipping fee ?

there is a poslaju tracking number on the form and also a line stated "DO NOT charge Customer"

I just paste it outside the box and pass to to nearest pos office ,tats all ?

yes, just stick outside the box, pass to the counter and mention Lazada return, don't have to pay.

Anyone tried to get the refund under installment scheme? Did they charge the processing fee?

Recently i have missing refunds from Lazada via payment by Paypal.

paypal stated the money has already refunded but in my bank acc, lazada took my money.

anyone has good refund experience with lazada?

wrong post

This post has been edited by dragonteoh: Jul 5 2018, 05:49 PM

I ordered my item last september 2017, returned the item on october 2017. Now is July 2018, still chasing them for the refund money.

If any Lazada rep sees this, your return policy has zero credibility. Small thing like refund also can't do it right. Lucky my item was not expensive. But a customer is a customer and please do your job right.

complain to KPDNKK

Question guys,,the item I just received is defective so I requested a refund from Lazada app...then I get a message n mail saying ..they have received my return item and another saying your refund is being initiated ...but I haven’t even return the defective product ? Do I even need to return it ? Lol??

i order an item on 8nov, in 17 nov they told no stock..ask me order other item...i selected my item and told them but no response..so i decided to refused the offer..
The status of the item is processing(packed)so i cant cancel it..try live chat but all busy

I ordered a laptop dvd caddy. Description says can fit either 9.5mm or 12.7mm. But turns out only able to fit 12.7mm. So I immediately request for refund on the same day I received my item. It got approved the next day and reflected in my credit card.

Problem is i couldnt get to return the item because by the time i want to send the parcel, Lazada does not let me to print the return label form LOL.

I have been buying from LAZADA for the past few months and I had return some items... the refund process quite ok for me, just took about one week more..

Hi guys,

I wanted to cancel my order because skynet taking too long to deliver my item, its been 10 days stucked in the warehouse according to the tracking number and 3 days after the promised delivery date. Can I get a full refund in this case?

I ordered external hard Drive from Lazada. I got it within time but I got damaged piece. I returned the product and got 100% refund.

IM SO PISSED AT THAT LAZADA REFUND i have this purchased last may 29, 2019, tagged as COD, i reload my lazada wallet,after i got home, i find out that they deduct the amount i purchased, (its ok to me at first) but then the delivery man came and delivered that stuff, and i need to pay because it said COD, i refuse to received it, coz i already pay it.

since then i made na follow up every other day or atleast 3 time a week.. i've got same answer again and again .. telling me, YOUR CASE IS IN PROCESS .. SORRY MA'AM FOR THE DELAY, YOUR CASE IS STILL PROCESSING,

4 MONTHS FOR PROCESSING FOR THE WORTH 409PHP ?? WTF !!

I bought iphone 11 pro 256gb rm5599 from LAZMALL APPle store on 1st oct..then that cb seller cancelled it. Now already 15 working days passed.(3 weeks).. still no refund yet. 2 months installment already showing on my statement bank. And already dispute to maybank.. currently waiting for the output..

Overall dont buy from lazada..shopee is better. Lazada now has gone downhill. Customer service also so bad..refund policy even worse..

Looks like I’m not the only 1 suffering here. I returned the item on 11 Sep to their warehouse, no updates for almost 3 weeks. Had to keep contact their support, they initiated my refund very late but I was refunded the wrong amount (10% of the actual amount). To date I haven’t got my refund back. Each time I contact support, kept telling me excuses, promise fake deadline and ask me to play waiting game. I fed up already.

For those not getting refund back from Lazada after 5 working days, please do yourself and everyone’s favor and file a claim with TTPM, filing can be done online and very fast and easy. They have the power to get your money back, if Lazada don’t honor your money, it will become a civil court case. I provide the link below so you can start filing now:

https://ttpm.kpdnhep.gov.my/portal/home

This Lazada’s registered entity for filing:
ECART SERVICES MALAYSIA SDN. BHD.
983365-K
UNIT NO. 17-2, LEVEL 17, WISMA UOA II, NO. 21, JALAN PINANG, 50450 KUALA LUMPUR

Hopefully the more people file claims against Lazada, they can buck up and improve.

my experience:
bought phone from seller
seller out of stock for some reason or other
lazada straight gave me a transaction number and asked me to refund with credit card issuer. took around 2 weeks

Same experience, btw, how did you returned or do I really need to return it or they will pick it up?

Same experience, btw, how did you returned or do I really need to return it or they will pick it up?

Same here. Did you get to return the item? Will they charge me if I fail to return the item?

I never get to return bro, and no they won’t charge you, nor blacklisting your account. At least mine didn’t.

My spoil freeze are waiting for lazaza to come and collect. Its already 2 week

Any update? Just make sure that you print the return label even if you don't hear anything from them.

I made the mistake of not printing and since it has now passed my return period, Lazada are saying that there's nothing that can be done. When all I did was to follow their advice to wait for a call from their return pickup department. I followed up nearly every day and all I got was the same answer: wait for the call.

For context, I purchased a RM5k TV but was sent a damaged display set.

If they outright reject my return, I honestly don't know what to do. Please avoid my mistakes everyone.

Same case for me. Wait for pick up. I will send your request to pickup department. Ghost

That's so distressing. Hopefully, you avoid my mistakes and do the following:

- screenshot/print proof that you have submitted your return request within the valid timeframe
- print the return slip or form
- the day before your return expiry, live chat lazada and get assurances that your case will still be valid after the return expiry date. Screenshot the whole conversation

Hopefully, you'll be able to avoid my situation via the methods above.

After reading feedback on social media and on LYN, I've pretty much resigned to the fact that I'll be given the run-around and eventually denied my return and will have to pursue my case via the Consumer Tribunal or via legal avenues.

In conclusion, if you're buying something expensive, please go via Shopee.

Hi, does anyone have Lazada's telephone contact number please? I would like to call them personally for update on a refund which I rejected at doorstep. Their online chat is of no help at all as it is all standard replies. If anyone has their phone number or email address, kindly share. Thank you so much for your help.

Lazada refund now getting slower, it take more than 48 hrs on my recent refund requested, due to Seller no reply and no shipment made.

I got a refund which was in the form of a coupon with date of expiry 1 year when the seller could not sent out the item within the allowed time.
I applied withdrawal from my wallet and within 48hrs , money was withdrawn.
But money didn't bank in my account.
Lol.. it's seriously scary when dealing with lazada and buyers have to be very careful.
I've even purchased a fryer oven before. I returned the product because i wasn't able to use it. It couldn't power on.
I sent the item back and lazada called me that they will refund me 1/2 plus the postage fee. Price was RM350 and they paid me RM150 only.
They quickly request to close the ticket and promised will refund the rest of the portion.
After ticket close, they never call me back and when i called them , it's always long queve.
It's a dubious corporate that always tries to eat your refunds.

I got same case as urs, defect items, so did u post back the item to seller?
Btw, we need to pay the postage costs to return the item? Or its free just drop back at lazada express return point?

Huh? Got such thing as return half of ur money?
If me i wont accept it

that's why i only use shopee~ didnt have any of these problems at all

I've worse experience with Lazada. I bought a furniture and it's never delivered and yet the system shows 'delivered to Cameron Highland'!. I asked for refund and the chat CS just said will get back to you in 1-3 biz days. Shld I lodge a Police report?

Before I can print the return label the whole refund process already completed within 2 secs.


After 3 days later, on CC transactions can see the refund transaction happened on same date (time is not posted though).
But the item still with me. Item is worth less than rm20.

Not sure what I should do now

Small problem really...

Had an order with J&J. Still havent received after 3weeks+. I even went to J&T and was rejected when I asked for self collection. Proceed with refunds. Got my refunds, then few days later J&T dropped a package in very bad condition at my office guard house. It was really dented and there was J&T tape all over it. I took pictures and messaged J&J to sent people to collect it. They asked me to sent back to J&T. Hell no... I aint gonna go meet those bastards a second time. I just leave the package in my office until they feel like turning up to collect it. It has been a month since. Amount is RM1xx.

I always have good shopping experience with Lazada. Shopee meanwhile, you will have to go through a lot of processes to get your refund. And sometimes they won't even side you.

I think Lazada is better. Shoppee sucks.