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 Experience with Lazada Refund

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darkskies
post Apr 15 2018, 02:19 PM

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From: 特別壱参番対ゴミ人間調査隊大将



Lazada can get you the best offer for many things. But take note though, their refund system is pretty shit. They don't gurantee their promises and oftenly, they tries bail themselves out of the mess. I've once ordered a food fryer. The fryer did not worked . I powered up a few times and read the manual a couple of times and still the whole crap would not power up. In the end i request a refund. I calls lazada to arrange the refund. They looked pretty "professional" to arrange that but rather trying to close the report as soon as possible. After i sent in the item , they say they'll refund me the postage which they did. But guess what ? They paid an extra RM50 on top of the postage fee. After that, they tell me that they're trying to close the refund report and i've to wait 2weeks for the refund. Yeap you heard that, close refund report but you have to wait for the refund. Which means they wants you have no pending transaction. So that if you kind of waited out 2weeks later, you might forget about it totally. And when after 2 weeks you call them, they give you bunch of excuses that the report has been close and they need time to check it . This is one hell of a scam i've dealt with such a company. At least i bought from lelong, there's no such thing. Lazada ? This is defintely a scam company that do not live up to their refund policy.
darkskies
post May 15 2020, 11:57 PM

Look at all my stars!!
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Senior Member
2,336 posts

Joined: Nov 2007
From: 特別壱参番対ゴミ人間調査隊大将



I got a refund which was in the form of a coupon with date of expiry 1 year when the seller could not sent out the item within the allowed time.
I applied withdrawal from my wallet and within 48hrs , money was withdrawn.
But money didn't bank in my account.
Lol.. it's seriously scary when dealing with lazada and buyers have to be very careful.
I've even purchased a fryer oven before. I returned the product because i wasn't able to use it. It couldn't power on.
I sent the item back and lazada called me that they will refund me 1/2 plus the postage fee. Price was RM350 and they paid me RM150 only.
They quickly request to close the ticket and promised will refund the rest of the portion.
After ticket close, they never call me back and when i called them , it's always long queve.
It's a dubious corporate that always tries to eat your refunds.

 

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