Question guys,,the item I just received is defective so I requested a refund from Lazada app...then I get a message n mail saying ..they have received my return item and another saying your refund is being initiated ...but I haven’t even return the defective product ? Do I even need to return it ? Lol??

I got a refund which was in the form of a coupon with date of expiry 1 year when the seller could not sent out the item within the allowed time.
I applied withdrawal from my wallet and within 48hrs , money was withdrawn.
But money didn't bank in my account.
Lol.. it's seriously scary when dealing with lazada and buyers have to be very careful.
I've even purchased a fryer oven before. I returned the product because i wasn't able to use it. It couldn't power on.
I sent the item back and lazada called me that they will refund me 1/2 plus the postage fee. Price was RM350 and they paid me RM150 only.
They quickly request to close the ticket and promised will refund the rest of the portion.
After ticket close, they never call me back and when i called them , it's always long queve.
It's a dubious corporate that always tries to eat your refunds.