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Experience with Lazada Refund
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TSyongsua
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 Feb 9 2017, 09:57 AM, updated 8y ago
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Getting Started
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Hello, may I ask for your experience or feedback with Lazada Refund?
Actually I asked my friend to help me to buy a camera from Dejitaru at Lazada but it is stuck at "Item being packed and ready for shipment" and the item hasn't been delivered to me until yesterday which is the deadline for the delivery. I have been very anxious and disappointed that there hasn't been any progress on my order yet. I have been calling to Customer Service many times since last week and they are still not able to give me any satisfied response yet. So, I decided to officially cancel my order yesterday and gave them my friend's bank account details. They said it will take 24 hours to 48 hours to cancel my order.
Once they cancel my order, I would like to request for refund. I acknowledge that the refund process will take up to 14 days to complete. However, I would like to ask you if you have faced any unsuccessful refund with Lazada. I would also like to know what if Lazada never returns money to me? Is there any other way to get back my money?
Thank You.
This post has been edited by yongsua: Feb 9 2017, 09:58 AM
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TSyongsua
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Feb 11 2017, 02:14 PM
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Getting Started
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QUOTE(beyd @ Feb 10 2017, 05:50 PM) i once buy a washing machine from them, it takes forever to be delived.. once the item delivered, for some reason i cant refund or request a refund or send the item back as the date for that purpose has already end.... i`m not sure if lazada or the seller purposely do it so that the item cannot be refund back, but for sure i dont have any confidence in their refund system I think you should be able to return it because the countdown starts from the day you receive the items until the post stamp date of return parcel. Not from the day of purchase or delivery period. I guess you have missed the "train". I hate items take forever to be delivered, especially from Lazada, because there is no way of direct communication between the buyer and the seller. IMHO, this is inefficient at all, unlike Lelong and 11street where you can directly communicate with the seller. This post has been edited by yongsua: Feb 11 2017, 02:16 PM |
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TSyongsua
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Feb 11 2017, 02:17 PM
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Getting Started
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QUOTE(darthsapphiron @ Feb 9 2017, 10:28 AM) i've had about 3 or 4 purchases that required a refund after the item had been delivered to me. If you request a refund for an item that's delivered to you after returns, the item needs to fulfill certain requirements before the refund request is approved. However in your case , there shouldn't be any issue as the item never reached you . Usually the refund process take about 2-4 days if your payment was via internet banking. If credit card 5 to 6 day is usually how long it takes for it to be reflected in your statement. In the event you experience any events that violates your consumer rights, such as your money not being refunded for an item you never received, you can bring it up with National Consumer Complaint Center which is a platform that is heavily underused by consumers as they are unaware of it. Here's their page : http://www.nccc.org.my/v2/Thank You for the reply. |
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TSyongsua
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Apr 13 2018, 10:44 PM
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Getting Started
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QUOTE(dragonteoh @ Apr 10 2018, 09:51 PM) Hi Guys, any of you buy item from Lazada (item is with 14day Easy Returns logo) . and you change your mind during the order in process or when the order arrive, if return the item (still seal) will Lazada make full refund ? or partial refund? Any of you experience this situation before ? If it is change of mind, you may just refuse to sign and receive the parcel when it arrives. You tell the shipping partner off that you do not want the product anymore, they will return it back to the seller. They might call you and ask you whether you want to take the product from their office or not. What I did was I just left the item aside and get my refund back after returning back the item to the seller. This overall process might take up to 1 to 2 weeks. If it is possible to cancel your order before delivery, it would be best and you can get your refund within few days. |
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TSyongsua
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Apr 13 2018, 10:57 PM
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Getting Started
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QUOTE(dragonteoh @ Apr 13 2018, 10:47 PM) Oic.... Well the postman left the item to my mother then just leave without sign. However, the package still with me in seal condition. Plan to return back with reason "change of mind" within 14 days. By the way, they did full refund for the item rite ?No penalty or process fee etc ? Full refund. No penalty or process fee. Yup, the package has to be in sealed condition if the reason for return is change of mind. But for my case, nobody was at home to receive the parcel so I didn't give shit about it. For your case, you need to do fill up some online return form from Lazada website. You may refer to the return guidelines provided on the website. This post has been edited by yongsua: Apr 13 2018, 10:58 PM |
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