Yap, they jz replied what TM told me and then closed my complaint, but I just keep reopen the case.

I gave up on my 6th tries......

thank u tm where is my thank u surprise?

En. ,

Terima kasih di atas aduan yang dibuat kepada kami menerusi pihak Suruhanjaya Komunikasi Multimedia Malaysia (SKMM) bertarikh 14 Mac 2017.

Terlebih dahulu, pihak kami amat menghargai usaha tuan untuk menghubungi kami.

Seperti yang telah dimaklumkan, TM baru-baru ini telah melancarkan kempen Ganjaran Istimewa sebagai sebahagian daripada Pelan Penambahbaikan Jalur Lebar yang telah diumumkan ketika Bajet 2017 pada 24 Oktober 2016 yang lalu.

Ganjaran di bawah kempen tersebut termasuklah naik taraf kelajuan, pakej-pakej Webe dan HyppTV serta baucer diskaun gaya hidup. Ramai yang telah menyatakan pilihan mereka dan kami akan melakukan yang terbaik bagi memenuhi pilihan tersebut secepat mungkin.

Para pelanggan Streamyx juga adalah sebahagian daripada Pelan Penambahbaikan Jalur Lebar - kempen Ganjaran Istimewa ini. Pelanggan-pelanggan yang layak akan dihubungi bermula April 2017 sehingga September 2017 untuk penaiktarafan pakej yang sedia ada.

TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik. Tuan akan dimaklumkan berkenaan penawaran dan perkembangan terkini menerusi pengumuman dan komunikasi apabila tiba masanya tidak lama lagi. Sementara itu, kami berharap tuan akan menikmati ganjaran penghargaan yang kami sediakan.

Berkenaan dengan permohonan UniFi tuan, hasil semakan kami mendapati alamat tuan di No. 174 B, Jalan Masjid, 11600 Jelutong, Pulau Pinang masih tidak termasuk di dalam kawasan liputan perkhidmatan Unifi. Untuk makluman tuan, pihak TM juga telah membuat kajian dan siasatan terperinci bagi meningkatkan liputan perkhidmatan Unifi di kawasan tersebut. Walaubagaimanapun, pertimbangan semula akan diberi sekiranya kawasan tersebut telah memenuhi garis panduan pembangunan infrastruktur perkhidmatan TM seperti yang diperlukan. Selain dari itu, TM juga akan mengambil kira faktor perancangan ekonomi dan tahap permintaan di kawasan tersebut dalam penyediaan infrastruktur di tempat tersebut.

Terima kasih sokongan berterusan tuan kepada produk dan perkhidmatan kami. Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.com.my ataupun e-mel ke help@tm.com.my. Tuan juga boleh menghubungi TM di talian 100 dan alternatifnya, sila tweet kami di @TMconnects atau melalui facebook di Everyone Connects.

Sekian, terima kasih.

Yang benar,
Nor Hidayah Binti Mohd Ayob
TM Email team,
Telekom Malaysia Berhad

www.tm.com.my

No Rujukan: 1-16685750243

All of us who made a report here are contributing to their statistics.

I tot u didnt try b4… so when i saw got 90% solved, really feel to critic them, lol

Lol. So persistant. I 1 time gave up.
Move house instead.

haha same

i am moving out soon

15 years in this hellhole still stuck with suxmyx 1mbps

your persistence very strong

we are in the same boat bro , no plan for unifi coverage also in my area. fuck TM

just checked with TM rep via TM live chat about free upgrade. my area execution date is around June

Woow sounds like tm screw u surprise. So sad

Only Shitmix users kena screwed
U guys (Unifi) at least is a matter of time only

got technical issue bla bla bla to ensure no issues occur in the future bla bla bla okay whatever.

at some point, they mentioned my contract has ended. if renew for 12months, entitled another free router, which is the new tplink c1200 i guess.

Quick question, if you're eligible for the speed upgrade and pick that as your gift, will they send Email you to confirm? I dunno if I miss or not, but I didn't get a email from them and abit worried.

im using 50 mbs now...so ada 50 to 100 mbs if clicked? it show me ''Your UniFi will be upgraded from March 2017 onwards''

This post has been edited by commanderz: Mar 27 2017, 07:20 PM

Already upgraded but still not feeling the speed yet, maybe it was because I'm on wifi? Didn't test it out on cable though, tried speedtest with wifi and I get around 70+mbps

I just asked the same in live chat and was told "it will be done in phases and you will receive SMS"

lol.

Mother Parker this TM, ady got confirmation will get upgrade to 50mb more than 2 mths ago but till today still the same...
Jilake TM

Mine rm299 unifi 100mbps leh bro...every month cut throat paying for lousy 100mbps