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TM Thank You Surprise, screw you surprise
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twL
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 Mar 23 2017, 10:08 PM
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QUOTE(YoungMan @ Mar 23 2017, 08:43 PM) Trust me, MCMC will just close the case. You can look at the streamyx unfair treatment threat. Yes i agree, i complain TM didnt provide Unifi at my address with the reason of infrastructure and technical limitation, but the address that 500m far away already got Unifi 1 year ago. Mcmc closed my file with the "reason" and said im at existing Streamyx served address so they cant do it. And mcmc do not hv rights to force TM do anything. Compare with us that stuck at Streamyx 1mbps, waiting one or two month for plan upgrade, all of u r much lucky than us that waiting Unifi for several years.  |
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twL
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Mar 23 2017, 10:22 PM
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QUOTE(boonhan @ Mar 23 2017, 10:12 PM) Thats how report stated they "solved" 99% of the cases reported. Once they replied with technical limitation issue etc, then TM/MCMC will mark as "solved", but in my mind it is not solved but jz asked us to wait, so they consider it has already been "solved"… |
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twL
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Mar 23 2017, 11:37 PM
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QUOTE(JohnLai @ Mar 23 2017, 11:03 PM) Correct, for the case of streamyx unfair treatment, MCMC replied (phone call/email) requesting complainers to wait as MCMC forwarded our complaints to TM and closed the report right after 'forwarding' those complaints. Yap, they jz replied what TM told me and then closed my complaint, but I just keep reopen the case.  |
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twL
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Mar 24 2017, 09:35 AM
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QUOTE(JohnLai @ Mar 23 2017, 11:43 PM) I gave up on my 6th tries......  I tot u didnt try b4…  so when i saw got 90% solved, really feel to critic them, lol |
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