Finally got my 30-50mbps TQ surprise upgrade. No MCMC required.

I've been checking once a month since May. Always they reply upgrade will be done current month+1. Last answer was September. My area is Sungai Long.

Wed 27th: Called to check again but the GRO said system down so cannot check. I didn't know at that time but a ticket was raised.
Thurs 28th: I called again and was told an order was already raised to upgrade the speed. OK whatever.
Fri 29th 12:05am: PPPoE disconnected and reconnected by itself. That's happens. I didn't notice it at that time.
Fri 29th 8:30am: Received SMS that my plan has been updated. Went to Unifi.com.my to check and true enough that it has been upgraded to 50mbps. speedtest.tm.com.my confirms likewise. No restart needed.

So those in Sg Long, can start calling TM.

This post has been edited by soonwai: Sep 29 2017, 02:18 PM

Still same answer from tmnet " expected to be completed in September 2017. However, it will depend on system readiness at your area"

Just now log file to MCMC, hope will work...

Just got sms from TM. Speed upgraded from 30 mbps to 50 mbps at Taman Midah, Cheras.

Here is what I done:

Step 1: I done a live chat with TM on 21/9. They told me it will be upgraded this month, but no promise. Same answer I got every months! Frustrated.

Step 2: I file a complaint to MCMC thru email. You need to provide ur i.c., account number, case report number (from TM), address of the service and contact number to MCMC. MCMC will send u an email that the report had been received and you may check the status at their portal.

Step 3: 28/9, I called MCMC to follow up on my case, and was told 15 days allowance was given to TM to resolve the matter. If no response, call MCMC back for further action.

Step 4: 29/9 Received SMS from TM on the speed upgrade.

Hope this help you all..

mine from seremban, every week i chat with tm, they keep telling me end of this month, but it's already end of the month , last 3 days tm said said extended till october , wth laaa , need to complaint mcmc duh .

home unifi 10mb , biz unifi 30 , so is it possible to use the biz plan account at home to enjoy the 30 speed?

Usually no, because the speed cap is set at the pppoe concentrator according to your pppoe login and also at the BTU.

But try and see, who knows.

true.. can use the acc @home but the speed depend on port capped to phone num.

Lucky you

I contacted TM live chat many times and they always tell me will get the upgrade by the end of the month or next month etc, supposed to get the upgrade before the end of this month and I just asked again and they say the upgrade is expected to be completed in October. Next month they will say November I doubt. Btw my area is Mahkota Cheras.

same to me la, every time doh. and last end of the year. hahahahaha.

Got upgraded. But everyday need to call them to refresh as service always down on daily basis.

What's the point?

got upgrade already? How can? You've got a message from TM?

Yup... got mesej.

two days later technician comes to the house.

just check equipment and software. use as is.

but service down on daily basis

Did not ask for it cos I only install Unifi in Mar 17 (The promo end at Feb 2017)....bonus to me

so good o
where u check?

Did you register at the ThankYouSurprise website last time?

batu 9 cheras, still haven't get the upgrade. anyone?

at unifi.com.my, once log in, can see your subscribed package there in the dash board.

No, the ThankYou Surprise I got last time is for my old 4MB streamyx, a stupid Webe subscription.

so the users of new unifi lite 10mbps got a free upgrade to 30mbps ?

"Customers from the residential segment who subscribed to TM Homeline, Streamyx and UniFi services by 28 February 2017 are eligible to enjoy this '​Thank You Surprise'."

source:
https://www.tm.com.my/AboutTM/NewsRelease/P...OMERS!.aspx

This post has been edited by ldragon: Oct 2 2017, 07:16 PM