If my area only available after the promotion, isnt it unfair when some ppl pay the same but speed is double? Where is the fairness? I remembered Maxis case where it become big issue. Would it be good if we complain to MCMC stated that tm play unfair by diff speed but paying the same? Could it be good case? Due to unfair practise.

Well the same applies of gym memberships or club membership, the old people usually are paying less than what is quoted for new members.

promotion usually carry out based out time frame.
Therefore, is consider first come first served

Hi , about your upgrade 100mbps tm got change any device ? router and modem ? or just router only ?

Told them I dont need the crap router they are giving since I am using Asus AC5300.
Also told them dont even come in and just configure outside the house - settled in 5 minutes

Hi , about your upgrade 100mbps tm got change any device ? router and modem ? or just router only ?

For those cannot go apply change plan to 129, haha

Router and modem change. Also after complaint my TV box also chamge

ok , thanks

Get my thank you surprise free upgrade today with good speed test but tm technician forget to setup VOIP , cant use telepon now

This is the third time I live chat with tmnet, every time it gave the same answer ( will upgrade June onward , september onward , the last one is end of 2017 ) Cannot tahan already...

Can anyone provide me complain template? I like to email to MCMC

Same here. Latest reply from them is September which is running out.

Back in May TM laid some cables here. I guess they weren’t done because 2 weeks ago they started laying cables again for my area, Sg Long. Not sure if that has something to do with the upgrade. I like to think that they’re upgrading capacity before handing out the upgrades.

lodge an official complaint at the TM OCC portal, will get the upgrade fast.

Finally got my free 50mbps upgrade on yesterday after filed complain to MCMC.

Mon filed complain with MCMC, upgraded today.

How to complain mcmc duh? To many fill up the box. Afraid laaa.

I had file complaint to MCMC, but no response from TM also.
Do you all complaint to TM and get the case number first or complaint to MCMC straight?

Visit here https://aduan.skmm.gov.my/ , just fill in UNIFI Account number as complaint ID or if you already got the report number from TM.


Need almost 4 to 5 working days, you can track at the complaint portal see if the case already assigned to TM.

is the free upgrade still available? My friend signed up unifi around june or july.. recently upgraded to 50mbps from 30mbps..

Like that ahh? Which one more powerful? Waiting TM upgrade speed or complaint? Hahahaha.