Visit here https://aduan.skmm.gov.my/ , just fill in UNIFI Account number as complaint ID or if you already got the report number from TM.

Finally got my 30-50mbps TQ surprise upgrade. No MCMC required.

I've been checking once a month since May. Always they reply upgrade will be done current month+1. Last answer was September. My area is Sungai Long.

Wed 27th: Called to check again but the GRO said system down so cannot check. I didn't know at that time but a ticket was raised.
Thurs 28th: I called again and was told an order was already raised to upgrade the speed. OK whatever.
Fri 29th 12:05am: PPPoE disconnected and reconnected by itself. That's happens. I didn't notice it at that time.
Fri 29th 8:30am: Received SMS that my plan has been updated. Went to Unifi.com.my to check and true enough that it has been upgraded to 50mbps. speedtest.tm.com.my confirms likewise. No restart needed.

So those in Sg Long, can start calling TM.

Lucky you

I contacted TM live chat many times and they always tell me will get the upgrade by the end of the month or next month etc, supposed to get the upgrade before the end of this month and I just asked again and they say the upgrade is  expected to be completed in October. Next month they will say November I doubt. Btw my area is Mahkota Cheras.

Got upgraded. But everyday need to call them to refresh as service always down on daily basis.

What's the point?

Mine will be ready by end of Oct.
Fingers crossed.

Mine upgraded from 30mbps to 50 mbps last 2 days..pekan salak, sepang 

hmmm... i think need to report to mcmc as well... being push from February to july... then september... then october...

got mine upgraded . 30 to 50 .

speed is the same

speedtest at about 30 mbps .
maxed out torrent speed at 3 mpbs

tipu la this TM

Got my 30 to 50mbps thank you surprise upgrade yesterday.

- 20th January 2017 : got email from TM regarding free upgrade
- 18th July 2017 : my 1st livechat with tm and the staff told me the upgrade will be done by end September 2017
- 3rd October 2017 : my 2nd livechat with tm and the staff told me the upgrade will be done by end of October 2017. The same reason was given that they now doing the network upgrade. No accurate date was given and always given the same answer but not the solution. I filed complain to MCMC on the same day.
- 5th October 2017 : Received SMS that my plan has been updated. Check the speed and on my unifi online account it stated 50mpbs.

Why after complaint to MCMC then they can easily upgrade the speed. Seriously I really dont understand...

thank you monopoly

unlike causeway neighbours this will never happened  

Dont forget to update the firmware and enable the 5ghz beamforming (available after firmware update).

C1200....let say it is a bit....troublesome.

TM SR  1-17954380918
Dear Sir/Madam,

We are sorry to inform you that the speed upgrade activity has been extended due to slight delay in our network improvement activity. Thus, the speed upgrading activity for unifi customers is expected to be completed by End of October 2017.

You will receive an SMS from TM upon the completion of the speed upgrade.

Thank you for your continuous support towards TM products and services.

TELEKOM MALAYSIA BERHAD
www.tm.com.my