I had file complaint to MCMC, but no response from TM also.
Do you all complaint to TM and get the case number first or complaint to MCMC straight?

Just got sms from TM. Speed upgraded from 30 mbps to 50 mbps at Taman Midah, Cheras.

Here is what I done:

Step 1: I done a live chat with TM on 21/9. They told me it will be upgraded this month, but no promise. Same answer I got every months! Frustrated.

Step 2: I file a complaint to MCMC thru email. You need to provide ur i.c., account number, case report number (from TM), address of the service and contact number to MCMC. MCMC will send u an email that the report had been received and you may check the status at their portal.

Step 3: 28/9, I called MCMC to follow up on my case, and was told 15 days allowance was given to TM to resolve the matter. If no response, call MCMC back for further action.

Step 4: 29/9 Received SMS from TM on the speed upgrade.

Hope this help you all..