Got my 30 to 50mbps thank you surprise upgrade yesterday.

- 20th January 2017 : got email from TM regarding free upgrade
- 18th July 2017 : my 1st livechat with tm and the staff told me the upgrade will be done by end September 2017
- 3rd October 2017 : my 2nd livechat with tm and the staff told me the upgrade will be done by end of October 2017. The same reason was given that they now doing the network upgrade. No accurate date was given and always given the same answer but not the solution. I filed complain to MCMC on the same day.
- 5th October 2017 : Received SMS that my plan has been updated. Check the speed and on my unifi online account it stated 50mpbs.

Why after complaint to MCMC then they can easily upgrade the speed. Seriously I really dont understand...

I just complain MCMC. And gonna wait what happen. I think this TM doing their work like saje2. 

thank you monopoly

unlike causeway neighbours this will never happened  

I have two accounts under my name. Both accounts also 50-100. One account (Sg Besi) had to wait to August '17. Didn't get any action taken from TM. Complaint to MCMC, got upgraded in a few days. Just had to reset modem.

2nd account (older account in Sri Petaling). Asked to wait till September '17 No action taken also. Complaint to MCMC, got response within a few days. This one I have to wait for technician to come and replace my modem. They claim older modem wont enjoy full 100Mbps and may have reliability issue.

Old modem


New modem

wah look like old streamyx modem je  

ooops. I attached wrong picture from the internet.  I updated my original post with the new equipment i got.

i lodge report on june they said will get upgrade on september
now already oct still get nothing
bravo tm i will report again till tm give me the upgrade

i lodge report on june they said will get upgrade on september
now already oct still get nothing
bravo tm i will report again till tm give me the upgrade

Update: 3:00pm intaller came and replace equipment.
New modem + new TP-Link router from TM.

Dont forget to update the firmware and enable the 5ghz beamforming (available after firmware update).

C1200....let say it is a bit....troublesome.

Dont forget to update the firmware and enable the 5ghz beamforming (available after firmware update).

C1200....let say it is a bit....troublesome.

How come you manage to get tplink router?

I complained few times but they only change the same silver modem.

Thanks for the advice. I use the TP-Link C2600 as my main router. The one provided I will save for emergency.
My package was from 50Mbps - 100Mbps. What's yours?

Pardon me asking this, what details should be included in the mcmc report?

The best method is to first contact TM. Ask them for a timeline. If they exceed that timeline (make sure you keep any correspondence record Eg email, live chat screenshot, case ID), then you will proceed to complain to MCMC @ https://aduan.skmm.gov.my/Complaint/AddComplaint?NOSP=1 There you can attach the case ID from TM and all the supporting information you saved. With all supporting documents, you will get prompt action from TM within 3-5 days. I did this for two of my accounts and both got upgraded finally.

At MCMC complaint website, choose the following options:

I did save the ss of the september free upgrade thing. How if I don't have case ID or email? the only source is the ss of the live chat.

For me, I believe with case ID is a stronger case. You can always try first and you could further attach more information while the MCMC case is being processed.