QUOTE(okuribito @ Jan 27 2017, 09:48 AM)
What a shocker. There are pro and cons in various banks
Anyone else went for BSN 4.5%12Mths offer about a year ago? I did and matured today. That's what it says on the cert. Tarikh matang 27jan 2017.
But they told me cannot take out till 24 hrs after Tarikh matang ie tomorrow or practically next Tuesday. They said this is Islamic fd rule.
I said wtf. I did islamic fd with other banks including BR and never encounter such thing.
Naturally I tiau the idiots and ask for bnm Complaint form. Also got evidence of what they told me.
Got such thing? Tarikh matang cannot take out money unless penalty? Wtf!!!
There are pros and cons in various banks, and some banks do practice unusual practices like this way of treating maturity date. This had been questioned before. Keep cool, there are other operational stories about interest amount paid, when interest becomes paid, limits to how much cash can take out, how much can transfer, need to go to HQ, no cheque, home branch, other branch, different types of branch having different available services, etc. If you do enough FDs of various sizes at all places, you will surely not only - Eaten more salt than other people eat rice, but also plenty of Salt to rub on your wounds - kind of experiences.
Each bank has its own special peculiarities and way of doing things - it is only a question whether you fall into the situations where you will experience them or not. Ignorance and assumption of standard or best behaviour is not bliss.
Read the small print, ask and reconfirm questions with the understanding that if you need to question on something not so clear, different bank staff and management can also interprete differently from place to place and over time and in reaction to events. Some times if ask too much at various levels and places, the bank will actually clarify and change their subsequent terms and conditions or their promo flyer - sometime better or worse for the depositor!!
Always check your calendar as to what may happen when you place and when the FD mature to either take advantage or to avoid problems depending on your knowledge of how the bank operate. You can use the internet to search/check on holidays like Chinese New Year and other holidays with variable dates in years in the future.
The most valuable info in a forum are the complaints and an understanding of how negative and positive situations can arise. I don't need to hear the good news only, the bad news means much more to me. So thank you for sharing your experience at BSN.