I faced the same problem - sent the following email:

Dear Maxis
Rcvd your letter dated 18th Oct regarding plan enhancement and read it with little interest. As the plan in focus is currently used by my 80-yr old dad who basically just needs a 'mobile telephone', the offer was not attractive.
Since your letter did state that "if we do not hear from you by 15 Nov 2016, we will proceed to update your rate plan...", I called you customer service to inform that the offer is great but no thanks.
But to my utter disappointment, you cs rep (Ms.Tini) said that my existing plan would be made redundant and that I will be upgraded anyway.So why give me the choice???

How is this fair marketing and product enhancement??? I am appallled that you treat customers this way - although we have quite a monthly commitment with you (for all my three lines). It is extremely unfortunate and I think you need to re-think who drafts such letters!! I didnt have to bother calling your #123 and only to wait for a call back at 2308.

Unpleasant experience
sudha

From a close associate, I was told the Maxis rep informed my associate that "the choice" stated in the letter was actually a misunderstanding on our part. Maxis actually wanted to say that the purported "upgrade/enhancement" will happen whether the customer accepts it or not. Your story only confirms what my associate went through.

I'm alarmed that Maxis reps are only answering queries on this via PM. I mean they dare to put out the new pricing but want to remain ignorant from the repercussions when customer rage on their supposed generous/smart "upgrade". Maxis coins it as an "enhanced" plan but asking consumers to pay and I am sure consumers are smart enough to know when they are being misled. Transparency is dead and they still have yet to learn their lesson in today's internet world.

This post has been edited by hye: Oct 27 2016, 09:49 PM

hello maxis, if remain rm10 and free 500mb , i am ok with it. NOW u forced us to pay more 100% without agree by us? you want me port out together with main line also?

I would suggest report to MCMC and tribunal of consumer.
If you accept this equal to next year, they can send you an "option" to upgrade to 20gb plan with Rm188, take it or leave it.
Such of unethical business attitude.
And this is not upgrade. We need to pay. In another way to say, we buy it with unreasonable price.

This post has been edited by wc_how: Oct 27 2016, 06:16 PM

Same here. The letter talks about best 4G coverage and upgraded service (means they have bandwidth overload)but then ask us to fork out the costs. They should just give us free MB if sincere.
I may go on to disect the letter content for all to review and send formal complain to authorities

And yes i made 2 official calls to maxis but am not satisfied with the explanation.

This post has been edited by justanovice: Oct 27 2016, 07:05 PM

Maxis, if we do not agree to this increase are you saying we have to
port out? Please confirm?

This post has been edited by HippyTony: Oct 27 2016, 08:24 PM

I also want to know as I am affected. Maxis, please confirm.

Dear maxis,

Please pm. I'm affected as well. Don't agree with this approach.

Dear maxis,

Please pm. I'm affected as well. Don't agree with this approach.

Why need to PM here, PM there .. share share here la.. also saves Maxis time from replying to all PMs..

Agreed with bro, sisters here..I applied the supplementary line for my parents for emergency usage. They not required data plan at all and I don't agree with Maxis strategy.

Hence, I started to explore alternative and I found smthing interesting to share here "http://www.redone.com.my/plans/personal/red-plans/" , RM 8 postpaid with RM0.15 sen per usage. Their the MVO (mobile virtual network operators) on Celcom network. It look good to me.Thinking to port out my supplementary lines.

If the coverage is good..then the main line will switch too. Anyone has use Red one before ?

Good idea. One thing though - I thought that you cannot port out just the supplementary lines, you have to do the principal line and the supplementary lines will follow.

To test coverage, just get a prepaid and use for a while. Coverage areas will vary so what's good for me may not be so good for you

Maxis, what on the earth are you PM-ing to affect users for the RM10 'UPGRADE'? i;m also affected.

Same issue, pls pm, thanks.

Maybe Maxis can offer hotlink 365 prepaid plan to people with RM10 supplementary plans. win-win

yeah maxis, pls PM me too.
I wish to stay on the RM10 plan as i need voice only, not data.

Redone is a very good alternative for voice only plan. 2G network already covered 98% population in Malaysia. Very good alternative to replace maxis "upgrade" plan.

Latest news....I got the clarification from Red One just. The monthly commitment is RM 8 (which come with 53 min talk time FOC to other telcos). If the usage exceed then only pay RM 0.15 (per minute). What do u think ? This is perfect plan for my parents..

Try to call them 1800 11 0800. Quite friendly the customer support.

Hi Maxis,

I would not agree with this approach and do maintain the talk more plan as using now.

Take note Maxis has been upgrading their surfmore 50 and 75 with more data from 3 to 5 GB and 5 to 7GB respectively foc. Info is from the here in the forum.
Maxis charging us more to supplement the lost revenue?