From a close associate, I was told the Maxis rep informed my associate that "the choice" stated in the letter was actually a misunderstanding on our part. Maxis actually wanted to say that the purported "upgrade/enhancement" will happen whether the customer accepts it or not. Your story only confirms what my associate went through.

I'm alarmed that Maxis reps are only answering queries on this via PM. I mean they dare to put out the new pricing but want to remain ignorant from the repercussions when customer rage on their supposed generous/smart "upgrade". Maxis coins it as an "enhanced" plan but asking consumers to pay and I am sure consumers are smart enough to know when they are being misled. Transparency is dead and they still have yet to learn their lesson in today's internet world.

This post has been edited by hye: Oct 27 2016, 09:49 PM