RM10 Supplementary Plan Expired, so they force u to "upgrade" to RM20
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 Oct 28 2016, 03:17 PM
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Junior Member
159 posts Joined: Jun 2016 
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QUOTE(HippyTony @ Oct 28 2016, 02:15 PM) Take note Maxis has been upgrading their surfmore 50 and 75 with more data from 3 to 5 GB and 5 to 7GB respectively foc. Info is from the here in the forum. Apparently no more plans without data.. and no more Surfmore plans, only Maxis One plans are left. Which sucks since I hardly use voice/sms only data.Maxis charging us more to supplement the lost revenue?  |
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Oct 28 2016, 05:21 PM
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Junior Member
93 posts Joined: Apr 2008
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well...maxis never learn. I have 2 supplementary line for my parent. and they are only using those feature phone and not smartphone. So why the heck i need data for that. So...i guess now, what all we can do is change the supp line to normal line, then port it out to another telco which offer lower fees for supp line. And they won't let you just port out supp line, you need to convert it first.
Maxis.... if you are reading this....please do let us know what other solution you have to remain the low supp line fees |
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Oct 29 2016, 12:58 AM
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Senior Member
2,526 posts Joined: Feb 2011
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QUOTE(MakaiKnight @ Oct 28 2016, 05:21 PM) well...maxis never learn. I have 2 supplementary line for my parent. and they are only using those feature phone and not smartphone. So why the heck i need data for that. So...i guess now, what all we can do is change the supp line to normal line, then port it out to another telco which offer lower fees for supp line. And they won't let you just port out supp line, you need to convert it first. Instead of hoping they will do something - so something ourselves.Maxis.... if you are reading this....please do let us know what other solution you have to remain the low supp line fees There is no such thing as telco plan expired - telcos have hundreds of plans for all existing users. They do not / or cannot just terminate their plans it seems. |
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Oct 29 2016, 10:45 AM
Show posts by this member only | IPv6 | Post
#44
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Newbie
3 posts Joined: Oct 2016
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Several call and complaints made to Maxis. Felt ignored by Maxis entirely. Their msg, port out as you wish.
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Oct 30 2016, 02:55 PM
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Senior Member
1,053 posts Joined: Oct 2016 From: HKG tsai
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Had a short discussion with the family, we think it's time to move on.
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Oct 30 2016, 03:32 PM
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Senior Member
1,263 posts Joined: Dec 2009
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maxis simply over charged and trying to milk us like cash cow. look at their one plan as compared to digi, celcom, umobile, webe's new plan. thinking to port out now.
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Oct 30 2016, 03:39 PM
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Senior Member
5,646 posts Joined: Mar 2012
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Oct 30 2016, 05:36 PM
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Senior Member
1,053 posts Joined: Oct 2016 From: HKG tsai
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During the family discussion, my mum said she doesn't mind upgrading her phone with data but 500mb is not sufficient for one month.
Called Maxis CS yesterday, she said the next upgrade data plan for my mum's phone is Maxis Go at $48 per mth, 1GB/mth...We think that is too much to pay. |
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Oct 31 2016, 10:23 AM
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Junior Member
71 posts Joined: Dec 2007
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I got same issue too, I got 4 suppline under this plan too. Any other solution, if not gonna port out to other telco
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Oct 31 2016, 11:06 AM
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Junior Member
159 posts Joined: Jun 2016
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QUOTE(sim1001 @ Oct 31 2016, 10:23 AM) I got same issue too, I got 4 suppline under this plan too. Any other solution, if not gonna port out to other telco Frankly it looks like Maxis is prepared to lose our RM10/mo subs - it's low ARPU for them and they want to focus more on the high-end customers. Does Digi pre-paid still has 365 validity for RM40++? |
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Oct 31 2016, 12:06 PM
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Junior Member
5 posts Joined: Sep 2016 
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Alternative solution, change the sub-line to hotlink and opt for validity 365. Cheaper but more work with prepaid solutions.
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Oct 31 2016, 03:02 PM
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Junior Member
71 posts Joined: Dec 2007
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QUOTE(PappyBoyington @ Oct 31 2016, 11:06 AM) Frankly it looks like Maxis is prepared to lose our RM10/mo subs - it's low ARPU for them and they want to focus more on the high-end customers. i think no more,i have found is rm8 for 30 days on digi. now i also finding a new low plan for this few suppline.Does Digi pre-paid still has 365 validity for RM40++? |
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Oct 31 2016, 03:03 PM
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Junior Member
71 posts Joined: Dec 2007
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QUOTE(starman2016 @ Oct 31 2016, 12:06 PM) Alternative solution, change the sub-line to hotlink and opt for validity 365. Cheaper but more work with prepaid solutions. now new hotlink plan no more 365 validity. -.-" |
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Oct 31 2016, 03:43 PM
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Senior Member
3,158 posts Joined: Apr 2005 From: -Butterworth, Penang- 
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QUOTE(sim1001 @ Oct 31 2016, 03:03 PM) now new hotlink plan no more 365 validity. -.-" Change to either tune talk or digi..I just change mine today to tune talk and sub for a year validity only rm28 |
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Oct 31 2016, 03:54 PM
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Junior Member
71 posts Joined: Dec 2007
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QUOTE(stevenlee @ Oct 31 2016, 03:43 PM) Change to either tune talk or digi.. that good, digi still got 1 year validity?I just change mine today to tune talk and sub for a year validity only rm28 |
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Oct 31 2016, 04:45 PM
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Senior Member
3,158 posts Joined: Apr 2005 From: -Butterworth, Penang-
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QUOTE(sim1001 @ Oct 31 2016, 03:54 PM) that good, digi still got 1 year validity? yup... but they hv 2 plan, I know digi best prepaid V4 got... the other I not sure |
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Oct 31 2016, 05:14 PM
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Junior Member
71 posts Joined: Dec 2007
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QUOTE(stevenlee @ Oct 31 2016, 04:45 PM) yup... but they hv 2 plan, I know digi best prepaid V4 got... the other I not sure You direct go tune talk port in? Take how long to active?digi i just ask it, rm68 per year This post has been edited by sim1001: Oct 31 2016, 06:35 PM |
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Oct 31 2016, 09:01 PM
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Senior Member
3,158 posts Joined: Apr 2005 From: -Butterworth, Penang-
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QUOTE(sim1001 @ Oct 31 2016, 05:14 PM) You direct go tune talk port in? Take how long to active? I not sure about other process..digi i just ask it, rm68 per year In fact I terminate my parent account and move all family line to my account.. not so sure if the supp rm10 still remain as 10 or 98 or any other package .. I hv to change most of the line cos I go for multi sim as well.. the whole process take me 4-5 hours to hv all maxis sim activate .. my tunetalk still not yet active as I still waiting sms to port out.. but the CS told me should get done within 24 hour |
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Nov 1 2016, 09:53 AM
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Newbie
3 posts Joined: Oct 2016
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QUOTE(hye @ Oct 27 2016, 05:35 PM) From a close associate, I was told the Maxis rep informed my associate that "the choice" stated in the letter was actually a misunderstanding on our part. Maxis actually wanted to say that the purported "upgrade/enhancement" will happen whether the customer accepts it or not. Your story only confirms what my associate went through. I'm alarmed that Maxis reps are only answering queries on this via PM. I mean they dare to put out the new pricing but want to remain ignorant from the repercussions when customer rage on their supposed generous/smart "upgrade". Maxis coins it as an "enhanced" plan but asking consumers to pay and I am sure consumers are smart enough to know when they are being misled. Transparency is dead and they still have yet to learn their lesson in today's internet world. |
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Nov 1 2016, 09:54 AM
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Newbie
3 posts Joined: Oct 2016
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it is very unfortunate tht such big corps behave this way. I have no choice but to say id' terminate the line but doubt tht even makes a dent in their already bloated bottom line. Anyway am glad to know tht what I am feeling is legit and valid.
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