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 RM10 Supplementary Plan Expired, so they force u to "upgrade" to RM20

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justanovice
post Oct 27 2016, 07:03 PM

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Same here. The letter talks about best 4G coverage and upgraded service (means they have bandwidth overload)but then ask us to fork out the costs. They should just give us free MB if sincere.
I may go on to disect the letter content for all to review and send formal complain to authorities

And yes i made 2 official calls to maxis but am not satisfied with the explanation.

This post has been edited by justanovice: Oct 27 2016, 07:05 PM
justanovice
post Oct 29 2016, 12:58 AM

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QUOTE(MakaiKnight @ Oct 28 2016, 05:21 PM)
well...maxis never learn. I have 2 supplementary line for my parent. and they are only using those feature phone and not smartphone. So why the heck i need data for that. So...i guess now, what all we can do is change the supp line to normal line, then port it out to another telco which offer lower fees for supp line. And they won't let you just port out supp line, you need to convert it first.

Maxis.... if you are reading this....please do let us know what other solution you have to remain the low supp line fees
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Instead of hoping they will do something - so something ourselves.
There is no such thing as telco plan expired - telcos have hundreds of plans for all existing users. They do not / or cannot just terminate their plans it seems.


 

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