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 RM10 Supplementary Plan Expired, so they force u to "upgrade" to RM20

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thamcai
post Nov 2 2016, 02:02 PM

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Maxis, please take note of my concern.
My mum is using a basic handphone with no internet feature.
Do you think I need the "enriched" plan?
RM10 basic plan is more than enough for a senior citizen.
Think can MNP to Red One already.
omega10
post Nov 4 2016, 12:46 PM

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Just received the letter to inform me that my Multi SIM for maxis Biz 68 will be increase from RM 10 to RM 20 as well.

I have terminated both Multi SIM and will MNP to Celcom First Platinum.

I had enough...
ander7724
post Nov 7 2016, 10:18 PM

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got 2 supp line here, got the letters too
gavinchong
post Nov 9 2016, 05:02 PM

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I am only using this RM10 supp line for my car alarm
No internet quota needed! Pls solve
ckthang10
post Nov 9 2016, 11:24 PM

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Similar case here, my elderly is using it and we do not need the so call enhanced plan from maxis. I went to Maxis store today and I need to put my name in the demand list....
If unsuccessful, I will move on all my account to others. This is ridiculous!!!
HippyTony
post Nov 10 2016, 02:32 PM

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Spoke to Maxis CS this morning and was informed that the upgrade will be postponed to 8th Dec. to allow more time for customers to......with Maxis?

TSPappyBoyington
post Nov 10 2016, 02:53 PM

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QUOTE(ckthang10 @ Nov 9 2016, 11:24 PM)
Similar case here, my elderly is using it and we do not need the so call enhanced plan from maxis. I went to Maxis store today and I need to put my name in the demand list....
If unsuccessful, I will move on all my account to others. This is ridiculous!!!
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Interesting! What's the "demand list" supposed to accomplish? Curious.
Diademz
post Nov 15 2016, 05:16 PM

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Made a complaint to CFM and received a call from Maxis to retain the RM10 per month pricing (no updated plan details given so far). So for those of you who are still having issues, try CFM :

http://www.complaint.cfm.org.my/index.cfm?...8DCDEC6C4B5F2A2


pokemon01234
post Nov 15 2016, 05:32 PM

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I believe those with RM10 plan got the SMS today said that if do not to wish to take up the new RM20 supp plan just call their hotline. I just call them and they say will maintain my RM10 supp plan without upgrading to enhanced plan. smile.gif
TSPappyBoyington
post Nov 15 2016, 09:02 PM

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QUOTE(pokemon01234 @ Nov 15 2016, 05:32 PM)
I believe those with RM10 plan got the SMS today said that if do not to wish to take up the new RM20 supp plan just call their hotline. I just call them and they say will maintain my RM10 supp plan without upgrading to enhanced plan. smile.gif
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Victory! Although i have not received any SMS yet ..
iSean
post Nov 16 2016, 11:21 AM

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QUOTE(pokemon01234 @ Nov 15 2016, 05:32 PM)
I believe those with RM10 plan got the SMS today said that if do not to wish to take up the new RM20 supp plan just call their hotline. I just call them and they say will maintain my RM10 supp plan without upgrading to enhanced plan. smile.gif
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when the thing start ah? hmm.gif
based on billing?
Because I have a sup line under that.
pokemon01234
post Nov 16 2016, 11:40 AM

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QUOTE(iSean @ Nov 16 2016, 11:21 AM)
when the thing start ah?  hmm.gif
based on billing?
Because I have a sup line under that.
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It says your enhanced plan and revised monthly charges will be effective 8 Dec. If do not wish to take up pls call them by 25 Nov (means before 25 Nov).
iSean
post Nov 16 2016, 12:36 PM

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QUOTE(pokemon01234 @ Nov 16 2016, 11:40 AM)
It says your enhanced plan and revised monthly charges will be effective 8 Dec. If do not wish to take up pls call them by 25 Nov (means before 25 Nov).
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ok thanks.
rickarch
post Dec 1 2016, 09:56 PM

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received sms confirmation from Maxis to maintain the current plan after calling them previously.
audiocool
post Dec 2 2016, 08:20 AM

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I made a call to Maxis CS, ask to retain the old plan (Talk More - RM28) but they mentioned that is the new revised plan and I have to take it. Yesterday went to digi and do port in.

EugeneLai
post Dec 7 2016, 04:13 PM

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QUOTE(audiocool @ Dec 2 2016, 08:20 AM)
I made a call to Maxis CS, ask to retain the old plan (Talk More - RM28) but they mentioned that is the new revised plan and I have to take it. Yesterday went to digi and do port in.
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3 lines under my boss name pending port to Umobile as Maxis said have to "take or leave".

ernielym
post Dec 9 2016, 09:07 PM

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I also have a supp line which got automatically "upgraded" to rm20. Called and was told that there is no option to move to rm10 plan. The CS advised me to port out. Will port out all my lines from Maxis. Have been a customer for more than 10 years.

Maxis customer service sucks!!!
Maxis
post Dec 10 2016, 05:30 PM

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QUOTE(ernielym @ Dec 9 2016, 09:07 PM)
I also have a supp line which got automatically "upgraded" to rm20. Called and was told that there is no option to move to rm10 plan. The CS advised me to port out. Will port out all my lines from Maxis. Have been a customer for more than 10 years.

Maxis customer service sucks!!!
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-PMed-
DarReNz
post Dec 11 2016, 01:03 PM

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i also don't need the data so we need to file a complaint shown on the maxis website ? http://www.complaint.cfm.org.my/
techm
post Dec 26 2016, 12:33 PM

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Ok. I have a few RM 10 supplementary lines. Will that still be valid? I went to Maxis in Gardens and they told me no more such package. Cheapest RM 48/month...bloody hell.

Also, I want to upgrade one of those lins to the cheapest supplementary line that I can share data with primary line. I just want to use in a child gps watch... Which package or telco package is the best? Rm 48/month damn overkill.

U mobile? But their sim card doesn't support 2G networks which the gps watch needs. Digi or perhaps Redtone RM8/month thing perhaps?

This post has been edited by techm: Dec 26 2016, 12:34 PM

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