i think same detail with the previous annoucement?? Malaysia only refund / exchange S7 edge... SG can exchange any other with refund for the price difference ...

SG:
Update on Galaxy Note7

Samsung Electronics Singapore announces remedy options for Galaxy Note7 customers in Singapore, following its advisory for Galaxy Note7 customers to power down and stop using the device.

Singapore customers will be able to exchange their Galaxy Note7 for another device, with a refund of the price difference between devices. Alternatively, they may return their Galaxy Note7 for a refund.

Samsung is in close discussions with telecommunication operator and retail partners, and details on how Galaxy Note7 customers can go about the exchange or refund will be provided soon. All Galaxy Note7 customers are urged to take up the options when these are made available to them.

Samsung is also looking into remedies for Galaxy Note7 customers who purchased the Samsung Concierge service.

Consumers can call 1800-SAMSUNG (7267864) for further assistance.

This post has been edited by lllllx3: Oct 13 2016, 06:14 PM

Hmmm… dun see the details.

Looks like can return Samsung accessories, but I didn't keep the receipt since the box itself is only required for warranty.

Hopefully can use credit card statement as proof of purchase as in other countries.

Scroll down.

Samsung Galaxy Note7 Pre-Order Owners to get full refund or exchange to another Samsung device



12 October 2016 - With the recent reported cases involving the Samsung Galaxy Note7, Samsung Malaysia Electronics (SME) Sdn. Bhd. urges all pre-order owners of Samsung Galaxy Note7 to power off their devices immediately. Pursuant thereto, the option of refund or exchange to the Samsung Galaxy S7edge will be made available for the pre-order owners provided that they return their current Samsung Galaxy Note7 accordingly.

The pre-order owners will expect to be contacted from 13th October 2016 onwards by Samsung Customer Service, related mobile network operators or participating retail partners respectively on the details of the refund or exchange program.

For further inquiries, kindly contact Samsung Malaysia Careline at 1-800-88-7799. We apologize for any inconveniences caused.


Customer Guidance for Galaxy Note7 in Malaysia


We are urging our customers with a Galaxy Note7, either the original device or the new replacement device, to follow this guidance and bring back their Galaxy Note7 for refund or exchange as follows:

Return Location : Place of purchase / pre-order collection

(Applicable for Samsung Experience Stores, Courts, Senheng and Lazada only)

Return Date : 17th October 2016 onwards

Note: Network operators (Celcom, Digi, Maxis, U Mobile, Yes) will be contacting respective pre-order owners on the details of the refund or exchange program from 17th October 2016 onwards.


Exchange Process (to Galaxy S7 edge):


1. Customers are to return their Galaxy Note7 with the box.

2. Customers will receive a brand new Galaxy S7 edge with a cashback of RM300.

3. The cashback process must be accompanied with a copy of IC and copy of bank statement.

4. Cashback of RM300 will be done via bank transfer.

5. Any original Samsung accessories for Galaxy Note7 purchased from Samsung Experience Store and Participating Retail Partners can be returned for a refund at place of purchase with proof of purchase.

Note: This offer is not valid for any other promotions of Galaxy S7 edge.


Refund Process:


1. Customers are to return their Galaxy Note7 with the box.

2. The refund process must be accompanied with a copy of IC and copy of bank statement of the customer’s.

3. Refund will be done via bank transfer for a total of RM2,879.10 (pre-order price).

4. Any original Samsung accessories for Galaxy Note7 purchased from Samsung Experience Store and Participating Retail Partners can be returned for a refund at place of purchase with proof of purchase.

Note: Purchases made during pre-order came with a Samsung wireless charger and battery pack. As these are complimentary gifts, customers are not required to return.

SOS :http://www.samsung.com/my/note7updates/

This post has been edited by diablos: Oct 13 2016, 06:33 PM

Not bad deal..too bad i already bought S7 Edge...

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Exchange Process (to Galaxy S7 edge):

1. Customers are to return their Galaxy Note7 with the box.

2. Customers will receive a brand new Galaxy S7 edge with a cashback of RM300.

3. The cashback process must be accompanied with a copy of IC and copy of bank statement.

4. Cashback of RM300 will be done via bank transfer.

5. Any original Samsung accessories for Galaxy Note7 purchased from Samsung Experience Store and Participating Retail Partners can be returned for a refund at place of purchase with proof of purchase.

Note: This offer is not valid for any other promotions of Galaxy S7 edge.

Does sealed box Note 1 worth million now?

What I like best is the last portion of the announcement :
Note: Purchases made during pre-order came with a Samsung wireless charger and battery pack. As these are complimentary gifts, customers are not required to return.

Just wondering, need bank statement - for preorder deposit RM 300 we use paypal and then for the remainder 25XX we used either card or cash to pay..do we need to bring paypal statement + bank statement? or just bank statement will do?

generally from SME seems ok. now to see if the telcos play ball and include termination of contract as part of the refund or not.

also, holy crap for those who are not the original purchasers but buy as second hand as it seems like there's going to be hoops for you to jump from.

This post has been edited by ebackbone: Oct 13 2016, 06:42 PM

Its your phone anyway. U paid for it. So you can opt to not return it.

They just want to make sure you are the correct person to bank in. . if you use CC means you got the free point.

ehhh i scroll down empty wor? Can't see the guidance thingy???

nope, i went into the link for many times, still can't see the above update.
If the above is the real plan, then it is shit.
For cash back 300 only, the price is still high
and for refund option, no compensation at all?

Maybe i need to re-consider again to continue to support samsung or not.. already with samsung since my first smartphone until today..

I've bought SP from maxis. Wonder can I get refund?

But receipt throw liao! Who on earth will keep SP receipt for 2 months???

will give other phones a chance. other phones also deserve the chance to slip into your pocket once

Click the Annoucement link one more time in Samsung webpage

use different browser or clear your browser cache.

the diligent person? anyways, if you bought from maxis during the pre-order, it's in the system and they can look it up and re-print the receipt for you.

Only RM 300 cash back..
Hmm seems like not so good deal..