Oct 13 2016, 06:46 PM
QUOTE(diablos @ Oct 13 2016, 06:32 PM)
Samsung Galaxy Note7 Pre-Order Owners to get full refund or exchange to another Samsung device
12 October 2016 - With the recent reported cases involving the Samsung Galaxy Note7, Samsung Malaysia Electronics (SME) Sdn. Bhd. urges all pre-order owners of Samsung Galaxy Note7 to power off their devices immediately. Pursuant thereto, the option of refund or exchange to the Samsung Galaxy S7edge will be made available for the pre-order owners provided that they return their current Samsung Galaxy Note7 accordingly.
The pre-order owners will expect to be contacted from 13th October 2016 onwards by Samsung Customer Service, related mobile network operators or participating retail partners respectively on the details of the refund or exchange program.
For further inquiries, kindly contact Samsung Malaysia Careline at 1-800-88-7799. We apologize for any inconveniences caused.
Customer Guidance for Galaxy Note7 in Malaysia
We are urging our customers with a Galaxy Note7, either the original device or the new replacement device, to follow this guidance and bring back their Galaxy Note7 for refund or exchange as follows:
Return Location : Place of purchase / pre-order collection
(Applicable for Samsung Experience Stores, Courts, Senheng and Lazada only)
Return Date : 17th October 2016 onwards
Note: Network operators (Celcom, Digi, Maxis, U Mobile, Yes) will be contacting respective pre-order owners on the details of the refund or exchange program from 17th October 2016 onwards.
Exchange Process (to Galaxy S7 edge):
1. Customers are to return their Galaxy Note7 with the box.
2. Customers will receive a brand new Galaxy S7 edge with a cashback of RM300.
3. The cashback process must be accompanied with a copy of IC and copy of bank statement.
4. Cashback of RM300 will be done via bank transfer.
5. Any original Samsung accessories for Galaxy Note7 purchased from Samsung Experience Store and Participating Retail Partners can be returned for a refund at place of purchase with proof of purchase.
Note: This offer is not valid for any other promotions of Galaxy S7 edge.
Refund Process:
1. Customers are to return their Galaxy Note7 with the box.
2. The refund process must be accompanied with a copy of IC and copy of bank statement of the customer’s.
3. Refund will be done via bank transfer for a total of RM2,879.10 (pre-order price).
4. Any original Samsung accessories for Galaxy Note7 purchased from Samsung Experience Store and Participating Retail Partners can be returned for a refund at place of purchase with proof of purchase.
Note: Purchases made during pre-order came with a Samsung wireless charger and battery pack. As these are complimentary gifts, customers are not required to return.
SOS :http://www.samsung.com/my/note7updates/
nope, i went into the link for many times, still can't see the above update.12 October 2016 - With the recent reported cases involving the Samsung Galaxy Note7, Samsung Malaysia Electronics (SME) Sdn. Bhd. urges all pre-order owners of Samsung Galaxy Note7 to power off their devices immediately. Pursuant thereto, the option of refund or exchange to the Samsung Galaxy S7edge will be made available for the pre-order owners provided that they return their current Samsung Galaxy Note7 accordingly.
The pre-order owners will expect to be contacted from 13th October 2016 onwards by Samsung Customer Service, related mobile network operators or participating retail partners respectively on the details of the refund or exchange program.
For further inquiries, kindly contact Samsung Malaysia Careline at 1-800-88-7799. We apologize for any inconveniences caused.
Customer Guidance for Galaxy Note7 in Malaysia
We are urging our customers with a Galaxy Note7, either the original device or the new replacement device, to follow this guidance and bring back their Galaxy Note7 for refund or exchange as follows:
Return Location : Place of purchase / pre-order collection
(Applicable for Samsung Experience Stores, Courts, Senheng and Lazada only)
Return Date : 17th October 2016 onwards
Note: Network operators (Celcom, Digi, Maxis, U Mobile, Yes) will be contacting respective pre-order owners on the details of the refund or exchange program from 17th October 2016 onwards.
Exchange Process (to Galaxy S7 edge):
1. Customers are to return their Galaxy Note7 with the box.
2. Customers will receive a brand new Galaxy S7 edge with a cashback of RM300.
3. The cashback process must be accompanied with a copy of IC and copy of bank statement.
4. Cashback of RM300 will be done via bank transfer.
5. Any original Samsung accessories for Galaxy Note7 purchased from Samsung Experience Store and Participating Retail Partners can be returned for a refund at place of purchase with proof of purchase.
Note: This offer is not valid for any other promotions of Galaxy S7 edge.
Refund Process:
1. Customers are to return their Galaxy Note7 with the box.
2. The refund process must be accompanied with a copy of IC and copy of bank statement of the customer’s.
3. Refund will be done via bank transfer for a total of RM2,879.10 (pre-order price).
4. Any original Samsung accessories for Galaxy Note7 purchased from Samsung Experience Store and Participating Retail Partners can be returned for a refund at place of purchase with proof of purchase.
Note: Purchases made during pre-order came with a Samsung wireless charger and battery pack. As these are complimentary gifts, customers are not required to return.
SOS :http://www.samsung.com/my/note7updates/
If the above is the real plan, then it is shit.
For cash back 300 only, the price is still high
and for refund option, no compensation at all?
Maybe i need to re-consider again to continue to support samsung or not.. already with samsung since my first smartphone until today..
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