Then, why are you complaining here? You should move on to other cards.

I just askin here how the process n state my problem arising from those bankers caused to me

We already suggested you and you may follow. I had VOX too and got my YOLO by calling CS. Got my card within 4 working days. It didn't convert my card which I was glad as I had cash back due for crediting that time. After I got my last cash back, already called to transfer the credit to my YOLO and VOX is cancelled now.
Or just refer to vin_ann's method. Complaining won't help.

Just received those emails- oh dear...

Those transactions done over the weekend all failed- the email states "unable to process".

Initiated them on weekend and still no notification on Monday. Then I called the CS To counter check two subsequent days and they all confirm no record or floating charge on my card whatsoever. So I was very convinced and re attempt on them.

Now I have 3 payments to TNB and twice to phone bills.

Anyone ever ask for refund from TNB? Lol... I don't really want to over pay three months in advance...

This post has been edited by Cookie101: Nov 16 2016, 11:17 AM

As mentioned earlier, they said they don't have credit card machine, which is the reason why they can't honor the YOLO (credit card) promo. I've already made a complaint to UOB.

Not to complaint as i already cancel my vox. But then the banker calling me to visit the branch to sign again the application form again. I was like WTF.

hmmm... i use payonline every month, never encounter this... normally i will receive the notification within 24 hours or next working day is the latest...

Ya, that is what my worries too... so, when the CS told me nothing floating on my card, i told the CS if Payonline didnt process my payment, it wont have floating charges based on my past experience.. my credit card will not shown floating charges until I receive the email on my payment is approved... then, i told the CS, get the Payonline team to send me an email confirmation whether it is approved or not, i need black n white as I dont wan to double pay my TNB bill... maybe after i complain n log case only they look into their system n send out the email confirmation...

Anyone paying Unifi using YOLO and Eligible for the cash rebate? how?
UOBPayOnline no longer accept payment for TMbill. Uhmm...

Dont ever bother to waste time and effort to call up TNB or email them for refund. I tried once when I paid several account with both my Wise and PBVS. Called TNB at their careline, either nobody pick up or you wait for at least 10 minutes. Whoever answer your call direct you to another TNB branch, I was given the TNB branch no. for 3 different branch and could not get any outcome.

When email the TNB careline, they keep asking for proof of payment, which I show/emailed them the UOB Payonline screenshot etc. Given the documents over 10 times as they keep saying they didnt receive my documents. I called TNB almost everyday to follow up, over 10 emails on the same issue on the refund sent in a week and nothing was done, not even acknowledged that they have received my documents. After few days, the reply from TNB was - too many emails/ inbox and they cant receive the email.

GOt pissed and just forget it. You can imagine the frustration and anger when you have sent your documents for proof of payment at 12pm today and 2pm later, they send an email saying that "we are still yet to receive your documents". Then you send at 4pm today, tomorrow 9am, they send the email again stating "we are still yet to receive your documents".

It took 1 month and there was totally no progress. In conclusion, once money is out, dont bother asking for refund. Unless you are lucky to get the right person to handle your refund. Good luck and let me know if you have done it successfully. I am done and over with dealing with TNB.

Anyway, if you have overpaid your TNB, the amount will be reflected in your next bill. I rather owe them than they owe me, because they are not efficient at all, apatah talking about efficient in cutting your electricity line if you didnt pay for months.

If it is just a couple of months then let it be. Last year I overpaid tTNB 30-month bills during a CC campaign, so after the campaign instead of leaving it with TNB, I went to the branch listed in my bill to request for refund. They required me to fill up a form with my bank account n after a few weeks the money was refunded to my bank account.

This post has been edited by MGM: Nov 17 2016, 06:57 AM

next time, bring this to their FB fan page, you'll be surprised at the speed they process your request.

Yes, TNB FB is damn responsive. Contacted them on Tuesday's night at around 9.30 p.m. and according to the page, they will be active until 11.00 p.m. They replied instantly and sent me all my bills in PDF version, I'm so impressed.

hi previously i did contact customer service for me to use my cc in japan but now im travelling to bangkok, do i still need to inform them?

This post has been edited by Wazzzap: Nov 17 2016, 02:51 AM

where did you get this info?

Yes. So far only Maybank told me no need to call them anymore.

Wow..30 months is a lot! I dont have time to go to the branch because it is 3 account and only 1 month overpayment, not worth the hassle of taking leave to just visit all 3 branches which I might not even get it done. Your case is different, 1 account with overpayment of 30 months

Previously I used Telekom Malaysia ™ to pay streamyx and TMNet (tmnet) to pay unifi.

Now the selection for TMNet no longer available.

Did u guys used Telekom Malaysia ™ to pay Unifi?

yep, previously i used Telekom Malaysia in uobpayonline to pay Unifi.

nowadays, i switched to TMportal directly.

TMportal eligible for the 6% cashback?

Can it be updated at post 1? hehe...

i'm talking about payment channels, not cashback eligibility.

others who used yolo to pay unifi at various channels, no updates from them, yet.

did you read post #1 for Telekom Malaysia via UOBPayOnline?