QUOTE(jas029 @ Jul 22 2024, 02:23 PM)
can feel ur frustration.. happened to my mbb card few weeks ago..
basically, i was only able to report my issue to them and wait.. if my understanding is correct, mbb dealt with apple internally.. need to delete existing token + refresh/add token limit
they requested my device info + device location + seid.. it was sorted in 2-3 working days
the fact that ur case took nearly 2 months and still not yet settle is really flabbergasting.. perhaps u can try to ask hsbc to liaise with apple closely instead of troubleshooting on their own
i had the issue with mbb early of this year and yes they solved among themselves with apple
but hsbc really noob no knowledge on this matter
end up i escalated to their complaint department and still pending (since 14 Jul last communication)
yesterday i tried to add my mbb debit card same issue happened again
called mbb they know what issue behind and they said 48 hours don't try add again
and wait they solve with apple
the difference between mbb and hsbc handle this case so different...