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Samsung Samsung Galaxy Note 7 Official Discussion V6!, Replacement scheme starting from Sept 29

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azhar75
post Sep 11 2016, 10:49 AM

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Might as well release Note8...LOL...
-kytz-
post Sep 11 2016, 11:17 AM

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Anyone called YES? What did they say about the replacement?
eternity4av
post Sep 11 2016, 11:23 AM

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QUOTE(monked @ Sep 11 2016, 10:41 AM)
What if someone really appreciate note 7 but no money, would you consider them as lowballer?
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great question. but you don't expect to drive a ferrari without paying for the initial price. no? nonetheless, is good for samsung is remotely shutting down the phone, i wonder what will SME react then, no backup phones and feedback.
GymBoi
post Sep 11 2016, 11:49 AM

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QUOTE(MsiaqweR @ Sep 11 2016, 08:33 AM)
You may consider other high end flagships
LG - LG V20
HTC - HTC 10
Sony - Sony XZ
I won't recommend Chinese branded phones like Huawei and Xiaomi due to their UI too resemblance of iPhone which you said you dont like
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Thanks for recommendations, I might have to look on those but yeah no chinese phones for me .. In my job, I do kinds like support jobs so I take photos and "annotate" with S-Pen alot (hence also need big batteries) and I prefer big screen ... so Note is kinda like perfect for me ... I never thought about others ... aiii ... All I know is got another Samsung phone with super huge battery ... I might do some research on that ...
XeactorZ
post Sep 11 2016, 11:53 AM

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QUOTE(GymBoi @ Sep 11 2016, 11:49 AM)
Thanks for recommendations, I might have to look on those but yeah no chinese phones for me .. In my job, I do kinds like support jobs so I take photos and "annotate" with S-Pen alot (hence also need big batteries) and I prefer big screen ... so Note is kinda like perfect for me ... I never thought about others ... aiii ... All I know is got another Samsung phone with super huge battery ... I might do some research on that ...
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did you mean A9 Pro ??
diners
post Sep 11 2016, 11:53 AM

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11/9/16, 11:43am

[Latest update on Galaxy Note7]
As customers' safety is our utmost priority, Samsung Malaysia Electronics wishes to urge owners of the Galaxy Note7 in Malaysia to power down their unit and return it to Samsung in exchange for a new one.
As announced via a notice last week, a new batch of replacement units will be made available beginning 29th September 2016 onwards.
We are working around the clock to ensure the replacement program is as convenient as possible and in compliance with related regulations.
Customers are encouraged to contact the Samsung Malaysia Careline at 1800-88-7799 for further assistance. Thank you for your understanding and patience.

EDIT : so we have to power down now bye.gif

This post has been edited by diners: Sep 11 2016, 11:54 AM
Max2006
post Sep 11 2016, 11:55 AM

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QUOTE(GymBoi @ Sep 11 2016, 11:49 AM)
All I know is got another Samsung phone with super huge battery ... I might do some research on that ...
Then perhaps you can consider A9 Pro. So far, it has the largest battery capacity in Samsung phone line up, which is 5000mah and 6 inch screen. The only downsides with this phone is the average camera, no S Pen and it's quite heavy.
XeactorZ
post Sep 11 2016, 11:58 AM

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QUOTE(diners @ Sep 11 2016, 11:53 AM)
11/9/16, 11:43am

[Latest update on Galaxy Note7]
As customers' safety is our utmost priority, Samsung Malaysia Electronics wishes to urge owners of the Galaxy Note7 in Malaysia to power down their unit and return it to Samsung in exchange for a new one.
As announced via a notice last week, a new batch of replacement units will be made available beginning 29th September 2016 onwards.
We are working around the clock to ensure the replacement program is as convenient as possible and in compliance with related regulations.
Customers are encouraged to contact the Samsung Malaysia Careline at 1800-88-7799 for further assistance. Thank you for your understanding and patience.

EDIT : so we have to power down now  bye.gif
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source here >> https://www.facebook.com/samsungmobilemalay...235193836522401

meanwhile a lot people complaining there's no loan phone
and Samsung Malaysia ask them to call Hotline 1800-88-7799 laugh.gif
jerryhean
post Sep 11 2016, 11:59 AM

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QUOTE(-kytz- @ Sep 11 2016, 11:17 AM)
Anyone called YES? What did they say about the replacement?
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Yup I did, yesterday.
The CS updated to their system my contact details plus personal details. Collection is from the place you have collected your preorder. YES will call again when nearer to collection date.
As in any screen protector or screen crack protection like what being mentioned by others, YES has no info for that at the moment, they only aware of 1to1 exchange.
hensky
post Sep 11 2016, 12:01 PM

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QUOTE(-kytz- @ Sep 11 2016, 11:17 AM)
Anyone called YES? What did they say about the replacement?
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receive email from yes.


Attached thumbnail(s)
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drcro
post Sep 11 2016, 12:01 PM

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QUOTE(diners @ Sep 11 2016, 11:53 AM)
11/9/16, 11:43am

[Latest update on Galaxy Note7]
As customers' safety is our utmost priority, Samsung Malaysia Electronics wishes to urge owners of the Galaxy Note7 in Malaysia to power down their unit and return it to Samsung in exchange for a new one.
As announced via a notice last week, a new batch of replacement units will be made available beginning 29th September 2016 onwards.
We are working around the clock to ensure the replacement program is as convenient as possible and in compliance with related regulations.
Customers are encouraged to contact the Samsung Malaysia Careline at 1800-88-7799 for further assistance. Thank you for your understanding and patience.

EDIT : so we have to power down now  bye.gif
*
For those who have a second hphone may be its not a problem. But for those who only have note 7, they are facing a problem. SME should forseen this issue. We should receive some damages as other countries.
diners
post Sep 11 2016, 12:06 PM

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QUOTE(drcro @ Sep 11 2016, 12:01 PM)
For those who have a second hphone may be its not a problem. But for those who only have note 7, they are facing a problem. SME should forseen this issue. We should receive some damages as other countries.
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tried calling SME, apparently they say got S7 Edge as loan phone so need to go exchange Bomb7 for S7e first, then use, then take back Bomb7 give back S7e and go back original store for exchange blink.gif
WyjSwmW
post Sep 11 2016, 12:11 PM

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QUOTE(diners @ Sep 11 2016, 12:06 PM)
tried calling SME, apparently they say got S7 Edge as loan phone so need to go exchange Bomb7 for S7e first, then use, then take back Bomb7 give back S7e and go back original store for exchange blink.gif
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LoL, haha Bomb7. Learnt a new word today.
Max2006
post Sep 11 2016, 12:13 PM

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QUOTE(WyjSwmW @ Sep 11 2016, 12:11 PM)
LoL, haha Bomb7. Learnt a new word today.
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This word already been invented and spreaded among the netizens since the first day Samsung recalled the Note 7 la. biggrin.gif
CyberKewl
post Sep 11 2016, 12:14 PM

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QUOTE(diners @ Sep 11 2016, 12:06 PM)
tried calling SME, apparently they say got S7 Edge as loan phone so need to go exchange Bomb7 for S7e first, then use, then take back Bomb7 give back S7e and go back original store for exchange blink.gif
*
they should tell everyone got loan device..much easier...
Max2006
post Sep 11 2016, 12:17 PM

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QUOTE(diners @ Sep 11 2016, 12:06 PM)
tried calling SME, apparently they say got S7 Edge as loan phone so need to go exchange Bomb7 for S7e first, then use, then take back Bomb7 give back S7e and go back original store for exchange blink.gif
*
If I can choose, I rather take a budget phone such as J5 or J7, as a loan phone. Giving my a S7edge may be good, but at the same time, I need to take care of it before I give it back to Samsung. Need to pray hard on this. if the S7 edge got any damage during the waiting period, mati lo. So I rather be patience and use a budget phone. It's not that I need to wait for a long time to get back Note 7 anyway... unsure.gif
diners
post Sep 11 2016, 12:28 PM

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QUOTE(Max2006 @ Sep 11 2016, 12:17 PM)
If I can choose, I rather take a budget phone such as J5 or J7, as a loan phone. Giving my a S7edge may be good, but at the same time, I need to take care of it before I give it back to Samsung. Need to pray hard on this. if the S7 edge got any damage during the waiting period, mati lo. So I rather be patience and use a budget phone. It's not that I need to wait for a long time to get back Note 7 anyway... unsure.gif
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same thought too. but my financial-side of mind disallow vmad.gif pay 3k but have to use 0.3k phone (for the time being). besides, not like when we use note7 we dont take care also?

QUOTE(CyberKewl @ Sep 11 2016, 12:14 PM)
they should tell everyone got loan device..much easier...
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perhaps first come first serve basis gua
abarai
post Sep 11 2016, 12:32 PM

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samsung...samsung...you ask to powerdown and return phone and nego for loaner phones. but only cater for those 4k phones sold direct. what about the other 4k phones sold thru your partners?

if you really care about consumer safety, you should just make things simple, all returns and exchange and loan phone just go thru your samsung centers. you already have the IMEI database for all n7 and can easily check if those are SME phones. just urgently carry out the recall exercise then you can slowly belakang kira with your partners. with your database it is no issue to identify which phone sold thru who.

as it is now every partner have different process...and very unlikely they can offer loaner phones to those who need it. if anything happen what will you do? just point that u already ask everyone to power down so can wash your hands already?
IMfae_
post Sep 11 2016, 12:41 PM

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QUOTE(abarai @ Sep 11 2016, 12:32 PM)
samsung...samsung...you ask to powerdown and return phone and nego for loaner phones. but only cater for those 4k phones sold direct. what about the other 4k phones sold thru your partners?

if you really care about consumer safety, you should just make things simple, all returns and exchange and loan phone just go thru your samsung centers. you already have the IMEI database for all n7 and can easily check if those are SME phones. just urgently carry out the recall exercise then you can slowly belakang kira with your partners. with your database it is no issue to identify which phone sold thru who.

as it is now every partner have different process...and very unlikely they can offer loaner phones to those who need it. if anything happen what will you do? just point that u already ask everyone to power down so can wash your hands already?
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maybe to avoid congestion, that's why they do like this. plus their SC not as many as in Klang valley at the other states.
thirumaran
post Sep 11 2016, 12:42 PM

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https://www.google.com/amp/www.cbc.ca/amp/1...6?client=safari

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