samsung...samsung...you ask to powerdown and return phone and nego for loaner phones. but only cater for those 4k phones sold direct. what about the other 4k phones sold thru your partners?

if you really care about consumer safety, you should just make things simple, all returns and exchange and loan phone just go thru your samsung centers. you already have the IMEI database for all n7 and can easily check if those are SME phones. just urgently carry out the recall exercise then you can slowly belakang kira with your partners. with your database it is no issue to identify which phone sold thru who.

as it is now every partner have different process...and very unlikely they can offer loaner phones to those who need it. if anything happen what will you do? just point that u already ask everyone to power down so can wash your hands already?