Because of infrastructure limit, my hometown maximum speed is 1mbps. And my parents been paying RM110 for it until last year I file a complaint to MCMC and TM drop the price to RM68/month.

I requested to cancel the TV pack only.
However, I'm not sure if they will cancel and recreate streamyx package.
If they did and contract period reset, time to screw them again.

I created a report using Livechat on this issue, about unable to remove tv package. I even called 100. Basically these live agents don't have much power, they can only advice to go to TM Point. So this afternoon someone from TM called me, and said any removal can only be done at TM Point and asked me to go there. The way he said it was like removal was no problem. Then he closed my report.

I went, and quoted his name, luckily the TM office and TM Point shared the same building, and the officer can contact the one who called me. TM Point officer said by right the removal can only be done from October, but she'll check if this can be done with the penalty waived immediately. I had to scan thumbprint and they even read my IC using device.. I think this is why you need to go to TM Point. They have biometric checking.

But, I still don't know the status of my cancellation, because they still need to check on the penalty etc. So yeah, not quite an absolute solution. 

Still, I can advice you to create a report and go to TM Point, they have more power.