A contract is a contract - get this fact right , and you will find all your arguments are self defeating.

changing package , upgrade plan etc - is not part of the contract, so whatever your sentiments are - they are irrelevant.

reverse this for a moment - what if some accounts department made a mistake in their prices offering for a phone - can Digi write to you to charge you more after realizing their mistake ? they can't - because they'd entered into contract with you. can Digi reduce your monthly quota ? they can't while they are in contract.

it's a buyer - seller thing with both side pledging to HONOUR their terms and conditions.
rule of law and first world mentality should start with ourselves. taking responsibility for our action and not to run away when the facts are clearly not in our favour.

if contract can be changed , and everyone won't honor it how will our country progress? telco will not want to subsidize phones in future due to uncertainty of contract FFK.they also have to provide for "non performing contracts" in their financial report. it will be hard for account department to estimate income from contracts. all this will indirectly affect consumers , because telco will charge an "insurance" on top of the phone prices to provide for FFK contracts.

Oh yea.. just so you know..

with all the HONOUR talks... and how we are bound to contract...

Gues what.... Digi allows you to modify your contract as long as they are the one benefiting it... they allow you to midway change plan as long as you are paying more or as in upgrading your plan...

Bottomline.. whatever you do.. as long as they are in the upper hand, they are fine with it...
They are flexible when they get more $$ ... but not flexible even if they KNOW their old customers getting screwed..

again - there is no coercion or force if a customer decides to upgrade halfway. he enters it willingly , and the telco offers if willingly. again it's willing buyer seller.

the onus is on US as consumers to give it due diligence BEFORE entering into a contract, not to CRY after that. I'm not defending Digi , it took me 6 months of testing and comparison of prices before took a 24 months contrast with them. i checked the coverage at my work place and home and testing the speed. I also researched on the forum to see customers experience and complaints on all the telco.

A contract is a contract - get this fact right , and you will find all your arguments are self defeating.

changing package , upgrade plan etc - is not part of the contract, so whatever your sentiments are - they are irrelevant, just saying bro.

I agree to that to certain extent. A contract is a contract and its contents are binding. But how about customer relationship? Ie keeping the customer happy. How about customer retention? If you are in the service line, you would understand that keeping your customer happy is very important.
Nevertheless, thanks to (whatever my sentinments were), we are porting out all our company lines to another Telco which doesn't require us to sign any contracts.

You "Signed" a contract to get a phone at a lower cost. Thats how you are bond to "x" years. No issues with fraud, ethics or what so ever here as business is business.
And you said Maxis worked like a charm, by all means pay more then. I myself used all 4 telco and know Maxis service is great, just a steep price to pay.

I like you....

You understand this from the consumer point of view.. or you must have studied marketing principles 

Damn.. I am tired of repeating myself..
Like I said.. I am not comparing my plan with another non device plan...I am comparing APPLE TO APPLE..
My RM108 postpaid is a device plan... the same as RM68 device plan currently offered with 6GB while mine is 5GB...
I signed the contract... I did not say they are in breach of contract... but their business ethics is SHIT.. it's a fact when a customer signed with you earlier but you decided to screw him and not giving him what he actually deserve..

Damn.. I am tired of repeating myself..
Like I said.. I am not comparing my plan with another non device plan...I am comparing APPLE TO APPLE..
My RM108 postpaid is a device plan... the same as RM68 device plan currently offered with 6GB while mine is 5GB...
I signed the contract... I did not say they are in breach of contract... but their business ethics is SHIT.. it's a fact when a customer signed with you earlier but you decided to screw him and not giving him what he actually deserve..

Damn.. I am tired of repeating myself..
Like I said.. I am not comparing my plan with another non device plan...I am comparing APPLE TO APPLE..
My RM108 postpaid is a device plan... the same as RM68 device plan currently offered with 6GB while mine is 5GB...
I signed the contract... I did not say they are in breach of contract... but their business ethics is SHIT.. it's a fact when a customer signed with you earlier but you decided to screw him and not giving him what he actually deserve..

There is basically no need to argue anymore on this. Its very clear that Digi wont ever accomodate your request no matter what your excuse are. Next time, be a smart consumer and try to look for a Telco which doesn't require you to sign a contract OR which are more willing to accomodate their customers' requests.

Here is a tip. Make a huge rant and if your lucky, you get their CEO to appear on Video for 3 mins and revise things for you, like what happen in Maxis

Hahaha.. That would take a few thousands subscribers to be unhappy then.

Here is a tip. Make a huge rant and if your lucky, you get their CEO to appear on Video for 3 mins and revise things for you, like what happen in Maxis

Damn.. I am tired of repeating myself..
Like I said.. I am not comparing my plan with another non device plan...I am comparing APPLE TO APPLE..
My RM108 postpaid is a device plan... the same as RM68 device plan currently offered with 6GB while mine is 5GB...
I signed the contract... I did not say they are in breach of contract... but their business ethics is SHIT.. it's a fact when a customer signed with you earlier but you decided to screw him and not giving him what he actually deserve..

Its was never a case of getting out of the contract. Just wanted to change the package. Btw, do you know that companies lines are all tied up to 2 years contract whether you like it or not? Get your facts right first. 

Digi treat their customers on contract like crap. When you sign the contract, you are selling your soul to them. To change your package, you would need to terminate your contract which means paying a penalty for it. If not, you can dream on for them to upgrade your current package.

Your contract says u pay this much monthly for this telco service,data plus call,and your phone. Phone sudak dapat. 2 months later realise ur package not competitive. Make noise. Then the next time you buy house you better tell bank their offer is not competitive after you sign the offer letter. You will still want to remain with the bank,but you want them to revise their package. Same bank they hv the obligation to revise for u right? Tapi lock out period is 5 years like what you have signed in contract. You go complain? Make noise?