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 Kena rip off by DIGI?, DIGI user... please come in..

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9876789
post Jul 24 2016, 05:13 PM

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phone contract is for poor people lah, its for those who cannot afford iphone / galaxy when launch.

i always buy phone dulu, then change package as i wish, this year alone i already change 2 packages.
nexona88
post Jul 24 2016, 06:07 PM

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QUOTE(9876789 @ Jul 24 2016, 05:13 PM)
phone contract is for poor people lah, its for those who cannot afford iphone / galaxy when launch.

i always buy phone dulu, then change package as i wish, this year alone i already change 2 packages.
*
wah don't add petrol to fire lor..

TS already very sad dry.gif
9876789
post Jul 24 2016, 06:10 PM

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TS can go negotiate with DiGi

if you got money to buy off your device in one go,
go talk to them and change to your desired package,
maybe need top up a bit lah..... since you need to clear your contract.
WongPhan
post Jul 24 2016, 07:37 PM

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QUOTE(nexona88 @ Jul 24 2016, 06:07 PM)
wah don't add petrol to fire lor..

TS already very sad  dry.gif
*
Agreed. Only stupid people would buy phones priced at launching and forgo such plans.
Chrono-Trigger
post Jul 24 2016, 07:40 PM

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QUOTE(9876789 @ Jul 24 2016, 05:13 PM)
phone contract is for poor people lah, its for those who cannot afford iphone / galaxy when launch.

i always buy phone dulu, then change package as i wish, this year alone i already change 2 packages.
*
classsss
Chrono-Trigger
post Jul 24 2016, 07:42 PM

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QUOTE(WongPhan @ Jul 24 2016, 07:37 PM)
Agreed.  Only stupid people would buy phones priced at launching and forgo such plans.
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actually, outright purchase might actually be cheaper in medium term for low usage user like me
wil-i-am
post Jul 24 2016, 07:58 PM

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Hope TS receive gud insights now
alexleow81
post Jul 24 2016, 08:03 PM

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-Deleted-

This post has been edited by alexleow81: Jul 24 2016, 08:04 PM
alexleow81
post Jul 24 2016, 08:05 PM

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QUOTE(Chrono-Trigger @ Jul 24 2016, 04:34 PM)
they did not cheat or coerce you when you signed up for their plan few months ago. it was based on willing buyer willing seller basis.

circumstance has changed since then with other telco throwing prices , Digi has to respond accordingly.

I don't see any fraud or malpractice , it's dynamic business environment.

it is not limited to telco. even supermarket gives fantastic offers from time to time. can we cry foul at that scenario too?

there are remedies
1. terminate the current contract and pay a penalty fee
2. write in to Digi to ask them to upgrade your line as a courtesy to you, not an obligation.
3. remains in prepaid line forever in future / or direct purchase your phones with cash instead of some easy payment or telco subsidies.

welcome to the real world where contracts have to be honored
*
This is absolutely well said! I strongly agree with you! rclxms.gif rclxms.gif
WongPhan
post Jul 25 2016, 01:16 AM

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QUOTE(Chrono-Trigger @ Jul 24 2016, 07:42 PM)
actually, outright purchase might actually be cheaper in medium term for low usage user like me
*
So that's what it means. Thanks for the term. Learned something new today.
hown
post Jul 25 2016, 03:14 AM

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my friend's digi iphone plan got data upgrade , maybe u can call and ask

This post has been edited by hown: Jul 25 2016, 03:15 AM
RDoe
post Jul 25 2016, 11:12 AM

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QUOTE(hown @ Jul 25 2016, 03:14 AM)
my friend's digi iphone plan got data upgrade , maybe u can call and ask
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Your friend's line is still under a contract?
ezekieldavidchong
post Jul 25 2016, 11:51 AM

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Change to ONEXOX
NO hidden charges
hown
post Jul 25 2016, 12:39 PM

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QUOTE(RDoe @ Jul 25 2016, 11:12 AM)
Your friend's line is still under a contract?
*
yes
iphone 6s
data upgraded , but of course monthly commitment is higher compared to corresponding contract-free smart plan
nextvision
post Jul 25 2016, 02:02 PM

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QUOTE(holypredator @ Jul 24 2016, 04:43 PM)
It's not the matter of contract le bro.... it's business ethics and care for loyal customers or existing customers...
They are not wrong... but I can't say they are not a DOUCHE or ASSHOLE about it....
You cannot compare subscription market to physical goods based market..... In subscription market, buyers don't come and go.... and the theory is to satisfy the customer cause it is 5x harder to get new customers than to retain old ones... from my experience in overseas... if customer's request is not unreasonable.. they will go way out to comply...

I am not asking them to give me 15GB package to match U-mobile also.... just to give me a reasonable quota for a reasonable price... is that so hard to do?? they give me their RM98 plan one also I happy liao... eventhough I am still paying more... at least I know they care... but if No changes... walao REALLY DOUBLE for NOTHING
*
I GUESS U DONT NEED A GIRLFREND FOR THE NEXT TWO YEARS SINCE DIGI ALREADY FUCKED U HARD...HAHAHA
kamikraze
post Jul 25 2016, 03:07 PM

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TS might need to clear things up.
What plan you're tied with?
What phone you're buying with the plan?
How much is the price with the plan?
How long the contract?
Have you ever read the T&C?
lingleeyen
post Jul 25 2016, 03:13 PM

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QUOTE(TOMEI-R @ Jul 24 2016, 03:54 PM)
Digi treat their customers on contract like crap. When you sign the contract, you are selling your soul to them. To change your package, you would need to terminate your contract which means paying a penalty for it. If not, you can dream on for them to upgrade your current package.
*
Sapa suruh sign contract la kan? You sign, you honour it. Willing, seller, willing buyer. You signed because you at that time you think it is the best deal ma right?
TOMEI-R
post Jul 25 2016, 03:42 PM

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QUOTE(lingleeyen @ Jul 25 2016, 03:13 PM)
Sapa suruh sign contract la kan? You sign, you honour it. Willing, seller, willing buyer. You signed because you at that time you think it is the best deal ma right?
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Its was never a case of getting out of the contract. Just wanted to change the package. Btw, do you know that companies lines are all tied up to 2 years contract whether you like it or not? Get your facts right first. shakehead.gif
Chrono-Trigger
post Jul 25 2016, 04:44 PM

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QUOTE(TOMEI-R @ Jul 25 2016, 03:42 PM)
Its was never a case of getting out of the contract. Just wanted to change the package. Btw, do you know that companies lines are all tied up to 2 years contract whether you like it or not? Get your facts right first.  shakehead.gif
*
A contract is a contract - get this fact right , and you will find all your arguments are self defeating.

changing package , upgrade plan etc - is not part of the contract, so whatever your sentiments are - they are irrelevant, just saying bro.

This post has been edited by Chrono-Trigger: Jul 25 2016, 05:05 PM
TSholypredator
post Jul 25 2016, 04:58 PM

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Yo chill people..

I'm not saying Digi is in breach of contract... just saying in business ethic wise... they suck balls... thats why I say they make customers felt like they are ripping them off..


1 thing I don't get is why some people are defending Digi though... Digi Machai? You could be lucky you did not encounter this issue... but one day when you do... you will understand it from the consumer's point of view.

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