well if u are happy paying more. it's your choice.

no one can forced u to port

Lte wif quota
Hahaha

surfmore 75? used to be one of the best data plan, then maxis cancelled it and telco war started then the rest is history

Better than LTE with bigger quota but degraded speed. Worst than H+, Some more in most of the KL areas.

4 of the big telco, maxis has the highest speed, even more than 40mbps.
But normal browsing, fbing, and instant messengers, 3G 4mbps is more than enough.

High speed is only useful for download, HD video streaming. But 5GB is just

Time for all telco to release high quota plan and higher capped speed.

I believe the market want this now.

which Surf More plan?

Better make sure that poster is Maxis staff. If he is, such arrogance and shit treatment towards their customers.

actually is same one.. firstly posted in kopitiam.. but then they ask me post here too.. so i posted at 2 sides..

looks like tis one in Maxis sub-forum more "hot"

more views & post

i think the mod need to merge 2 thread. so we can have mega thread

but put under which section?

This post has been edited by nexona88: Apr 5 2016, 12:08 AM

ex hotlink user here
i am using U mobile right now, the call rate over price
but the data coverage still wider than u mobile

This post has been edited by zonlee: Apr 5 2016, 12:09 AM

13min of waiting? seriously

guess most user is "hentam" Maxis CS lor that's why so long waiting time

I was a Maxis postpaid customer for nearly 16 years. The last plan I subscribed to was the SurfMore 75 (5GB data) which is no longer offered. It was a good plan then in 2013 but 5GB is just not enough for me in recent months. I did consider porting to Celcom back in October last year but changed my mind as Celcom did not have a plan suited to my needs.

Then in February this year came the Celcom First Gold 80 which is just nice for what I actually need at the moment! Did porting right after my CNY holidays and the whole process was completed within a little over 24 hours!

In my case, Maxis did NOT call me to try counter-offer me. Perhaps, I am NOT on their super expensive MaxisONE plans, but on their abolished SurfMore 75, hence no reason to try retaining me!

But imagine if I still remain with Maxis today on SurfMore 75, how is it fair to me for being loyal to Maxis for 16 years, yet, customers who are not loyal and ported out are being offered RM68 for the MaxisONE 158 plan, a whopping RM90 discount??

But luckily I made the right decision to port to the Celcom First Gold 80. The 5GB monthly data quota and additional 1.25GB per weekend (total about 10GB) works just nice for me. And the fact I could carry forward unused data up to 5GB (Excluding weekend quota) works just well for me too. If I stay on with SUrfMore 75, I would be paying so much more as 5GB is just not enough for me recently. A 1GB topup cost RM48 with Maxis now when it used to cost only RM15 or RM20 previously!!! And with the huge amount of data offered by Celcom First Gold 80, I no longer need to topup now! Even if I need to, it only cost RM20 for 1GB unlike Maxis is charging more than double!

I had almost identical experienced with maxis. My friend had the same business plan as me, but he got a called for special offer, and he signed up for it. The special offer not exist in website.
For sure, I called to Maxis call center. They said this plan do not exist, and may be I am using business plan, if I want to find out more, I need to call different call center.
Wasting my time to call and talk to them, they keep said the plan is not valid, may be your friend got special offer that they can't help for my case, as it is selected only.
Okay, please help to select me, and they said it is out of their scope. Anyway, after few months, I did got a called for the special offer, and I signed up for it. Why can't maxis just make the process transparent and fair?
The special offers department really spoil the maxis brand.
I still with maxis, and they claimed their 4G coverage the best, but so fary experience with it not sweet at all. Looking to port to other telco, bye maxis.

Yea, sure, there's no such thing as a free lunch. It's just packaging/how you present the data.
I myself am not interested in signing any contract more than 12 months, so the offer was never tempting in the first place.

Surely your experience would differ from mine, and you're entitled to your opinion and I can respect that.
What I mentioned is purely based on my own experience, so surely its just a difference of opinion.

I don't blame you for thinking I'm a Maxis employee from the way my previous posting seemed that I am 'Pro-Maxis'.
I would say yes, using Maxis for so long has somewhat have an emotional attachment to it.
But let's get real, as I said, loyalty counts for nothing anymore.
At the end of the day, my pockets are slightly heavier by me moving to Celcom, though if I could've accepted the counter-offer, or should they have kept their promise on calling me back, I probably would've still been a Maxis subscriber.
Nevertheless, because of how Maxis is run and how they handled my case, they lost my business. I'm not angry about it. Disappointed and slightly upset, yes. Angry, no.
After all, it's not personal, it's business. My money just goes to Celcom instead of Maxis.

As regards to the Loyalty Department, I did question their CS when I called in. On the third call, I asked them how hard is it for you to transfer me to that department, and why must you email them instead of passing the line?

Under pressure, the Customer Care Consultant told me is because these people calling me are a 'contractor' of Maxis, and their job purely trying to retain their customers, and in no way are they Maxis employees.

Could she be lying to me? Sure, that's possible.

But if indeed it's true that these people calling us to retain them as Maxis customers, wouldn't all these complaints fit and explain how this situation unfolded?

Firstly, they call you with a public phone number, in my case the number was 03-2856 6000 (call out number only).
When I get callbacks for their service center, it's from the 123 line. This case, it was a public fixed line.

It's interesting as I noticed that the Maxis Customer Care Consultant kept asking me what deal I got. It's as if they don't know what "deal" or "offer" I'm getting. I didn't give them an answer, only mentioning that I'm sure they know because there should be a lot of people calling in.

I feel this makes sense, because by having Maxis "outsource" this service ('loyalty department'), internal Maxis staff can't abuse this offer and give it to everyone they know, which was a problem before.

This would also explain why initially their Head of Marketing is fighting tooth and nail to defend Maxis. Perhaps when she found out what was happening, she just couldn't defend it anymore (and went on to delete her FB posts).

It's not beyond Maxis management to do this really. Think about it.

Maxis just deserves to get lashed because of this system they have adopted and the fact that they are slow to react to pricing war initiated by their competitors.


I agree completely. At the end of the day, consumers are the winners or losers in this.
Because more and more people are reacting to this, therefore Maxis has to do something about it.

Anyhow, I understand that Maxis is in the works to release a new plan come this Friday, 7th of April. We shall see what they have in store for us. However, I don't expect it to be cheaper than Celcom or Digi. If it really is cheaper, I'd be very surprised.

That all said, at least Maxis has somewhat an initiative to retain their customers. Though it's badly executed (and they probably have to go back to the drawing board on how they want to fix their image as a result of this), at least they do try to retain you.

I'm not so sure if Celcom/Digi/U-Mobile even bothers when you port out.

Timing...may u attempt port a month after CNY then they might counter u...perhaps the outflow intensified after that which trigger their action...

anyway....just to correct u on ur surfmore top up....the 1GB/48 is a one-time top-up....if u look into auto top-up (the one automatically add every month), u still have the 1GB/15...if u ask me why....#askmaxis....

I have been loyal to Maxis for almost 15 years

I think it's time to port out from Maxishit paying RM128 is too much add on subline another RM 40 , Total RM 168 not including tax

First they strip out legacy RM 99 package unlimited data

Now unfair customer policy based on Region



This post has been edited by MX510: Apr 5 2016, 05:27 AM

Tiu lor I just signed up for their broadband some more ! While I don't have any problems with them, I do find their prices high compared to others and their so called promotions are not really that as after adding in everything I found that I was still paying the same amount as the old package. Just wish TIME covered residential areas as well.

That's the thing, is not that I need the auto topup each month.