They won't offer a downgrade coz they wanna increase their revenue. I'm guessing downgrade options are reserved for those porting out

The recent price war from Celcom had given a reason for company to cut budget. Claimable amount is lowered because there is such cheap package out there. Not everyone can port out from Maxis because some took the package with device which come with 24 months contract.

Just sharing my experience.

Last night I registered Celcom First Gold 80 plan at Celcom BlueCube for one of my principal lines at Maxis.

Today 12.00 p.m., Maxis sent an SMS to confirm port out. I replied 'Yes'.

One hour later (at 1.00 p.m.), Maxis called me. Offered me the RM68 for 5GB with unlimited calls and SMS to all networks, no contract required. I said okay.

Then they activated my line 4 hours later, which is now. All in all, quite happy with this service from Maxis on a personal level. 

Although this tactic seems a bit underhanded and is making a BIG joke out of Maxis's loyal existing customers, such counter-offer techniques are already being done for telcos in Europe, etc.

P/S: my primary number is still on Celcom, I only use Maxis for my secondary and tertiary lines. 

If you ask me personally, I believe Maxis will never make the RM68 plan fully public to all Malaysians. Maxis very well knows that they are the go-to provider (to most people's eyes) IF the price is good.

Just imagine if the RM68 was announced and made fully available to all, I'm not sure if Maxis servers and base towers can handle the sudden influx of port-in users from Celcom, U-Mobile, DiGi, etc. Because trust me, that WILL definitely happen since Maxis's brand seems to be the 'best' among telcos now in Malaysia. 

P/S: I did not do anything special on my Celcom port-out request. I already have a line which is on First Gold 80 (Celcom). I just told the nice BlueCube staff that I want to port-in a line from Maxis to add as another principal line into my Celcom account. No questions asked. 

my guess as well, but if they manage to get some customers to port back I believe they will be satisfied and I my guess most cust will if they revise to RM68 for 5gb and RM88 for 7gb since most hardcore cust still feel that maxis network is superior than others

True. To be honest, for Maxis to win back many customers, they just need to release a plan which is like in the range of RM80-RM85 for 5GB with unlimited calls/sms to all networks. After all, based on my personal experience, their line quality, stability, coverage and 4G strength overall is still the best.
I received that exact SMS to confirm the port-out, and I replied Yes. Only after I replied Yes, then I received the 'counter-offer' call.

Your case the same as mine? 

Honestly nowadays with home fibre reaching 30-100mbps for RM200, I think many will reduce their data usage. Not worth it. That is the sole reason why this war started. Celcom already predict its coming.

which 1 that give free Spotify?

Celcom package is best now?

All Maxis One Plan comes with Spotify as long as you register and activated in the Maxis app.

I was a Maxis postpaid customer for nearly 16 years. The last plan I subscribed to was the SurfMore 75 (5GB data) which is no longer offered. It was a good plan then in 2013 but 5GB is just not enough for me in recent months. I did consider porting to Celcom back in October last year but changed my mind as Celcom did not have a plan suited to my needs.

Then in February this year came the Celcom First Gold 80 which is just nice for what I actually need at the moment! Did porting right after my CNY holidays and the whole process was completed within a little over 24 hours!

In my case, Maxis did NOT call me to try counter-offer me. Perhaps, I am NOT on their super expensive MaxisONE plans, but on their abolished SurfMore 75, hence no reason to try retaining me!

But imagine if I still remain with Maxis today on SurfMore 75, how is it fair to me for being loyal to Maxis for 16 years, yet, customers who are not loyal and ported out are being offered RM68 for the MaxisONE 158 plan, a whopping RM90 discount??

But luckily I made the right decision to port to the Celcom First Gold 80. The 5GB monthly data quota and additional 1.25GB per weekend (total about 10GB) works just nice for me. And the fact I could carry forward unused data up to 5GB (Excluding weekend quota) works just well for me too. If I stay on with SUrfMore 75, I would be paying so much more as 5GB is just not enough for me recently. A 1GB topup cost RM48 with Maxis now when it used to cost only RM15 or RM20 previously!!! And with the huge amount of data offered by Celcom First Gold 80, I no longer need to topup now! Even if I need to, it only cost RM20 for 1GB unlike Maxis is charging more than double!

Guys, my fren just received this msg

"Congratulations! You've been selected to enjoy a special offer. Hurry! Visit your nearest Maxis outlet to redeem. T & Cs apply."

I can tell u all, no need to go to their center. These are all plans are asking u to top up rm30 to get additional GB like MOP128 3GB to 5GB. Really totally waste of time going there.
Maxshit managed to get a lot of ppl going to their center to inquire about the SMS as while my fren is queing, a few person in front also asking the same sms thing. They walked away once they heard the offer.

This is really getting more ppl to hate Maxshit.

According to one of the CSO, the selected ones ady enjoying special price. So is not entitle for it.

Anyway, we will see is it true when it comes till end of the month when they roll out the revise quota plans~

Or perhaps you can ring them to double confirm. But mind you, the waiting time is longer than usual~

This come across my mind also when I get to know the new plan today. I believe quite a number of users are being selected by Maxis for the special plan. So I guess they "might" create a special account too for those users.

Of course if Maxis is so generous to upgrade all the users accordingly despite being the selected & non selected one, then I think most of us will be happy for it~

[attachmentid=6342776]

So yeah, I believe all the selected customer do not entitle for the upgrade.

wait for morning. Usually my data refresh on 8am morning every month

I want to ask forumer with Law knowledge here.
Ok here's the thing.

The consumer power is their money and they spend it to wherever they like.
The telco power is their communication service and they offer it to whoever they choose.

Should this two meet then if the consumer sign telco contract shouldn't the telco sign the consumer contract too.Should we want to make our own?

Quiet dumb actually my question.haha

My plan is plan 68 East Malaysia with 1GB data with contract and have called them to inform them I want to MNP. They then offer me the plan 158 less RM90 monthly rebate for 24 months. I paid the contract termination penalty of RM 600.

Maxis Listen has replied and my plan is not entitled to the extra quota. They tend to give different answers from time to time. Initially they said I will be getting the extra quota and now no. All from maxis listen. Plan 158 here  is equivalent to plan 188 in West Malaysia. I am getting 7GB plus 1 GB free for 6 months plus unlimited Internet from 1am to 7 am.

Just wait and see what will happen at the end of the month.

your's show MaxisOne 98 (1GB) + Free 4GB?

But when they counter offer, they  actually  clearly  mentioned MOP158 with RM90 discount. I don't  think they can simply change plan  to MOP98 + 4GB

I don't care about the data bundle changed. As long as it's 5gb I'm good. Only the spotify premium make me furious

you get this change?

Then now your account are 1GB+4GB+2GB ? all are credit in you account now? or need wait til end of this month?

yup that is the way.
however, will create issue on those where no longer hv sporify premium account lo...
ppl rant again on this