I'm from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don't know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.

I'm very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below

Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)

1 Hour passed.....

Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.

Once again maxis offer her with this

Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)

I'm so damn pissed when I heard this. I'm loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn't get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.

Maxis Customer Service buat bodoh there say they don't know anything about that and they can do nothing and can't give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I'm more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can't do and dont know what can they do.

This is my main line plan

RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract

VS

RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)

This stupid Maxis is treating their loyal customer like "Water Fish" / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like "Water Fish"

And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don't know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.

No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much "Water Fish" like us give donation to him.

Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.

Updated 10/03/16

called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don't require deposit anymore and why aren't
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don't want
to pay me back and say only terminate can refund deposit. FCK!


Update Again..

Just now went to settle my latest bill with Maxis so I can port out to Celcom and I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms. So I ask that counter CS what is with this RM68 plan then he say that this is the latest plan that Maxis going to launch tomorrow. Then I don't give shit about what he saying and left after I did my payment.

here is my new Celcom Sim Card! I don't give a shit if they really launch the RM68 plan tomorrow because they treated their customer like idiot and i don't feel like staying with this Maxis anymore.



Maxis! Give me my fucking deposit worth of RM1200.00 because you told me there is no way I can get back unless I terminate the service.


Update 11/03/16

Maxis "Loyalty Department" CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.

Then I questioned them that why I call in and request this promotion and I confirmed I'm a Maxis One Club Member + 10 years with Maxis why I dont entitle to this plan. They keep saying this is for invitation only.
And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confident.

So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don't know from where saying Celcom 4G Sucks.
Maxis is the best this and that.

After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR.. I answered : Because I don't feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again..

I stop him halfway and say Decision Made. Bye Maxis. Then baru he gave up..

the number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!

anyone who want to try their luck can try calling this number and see if they can give you the same offer!

Bye Maxis and Here I COME CELCOM!



Update

Done Porting within 24 hours!

here is my Celcom speed test at my area..



to the Maxis Loyalty Guy who said Celcom 4G sucks at my area pls go and bang wall..

This post has been edited by jackson5759: Mar 12 2016, 01:51 AM

Lol

Now only you know?

At least Celcom no contract, so that you can port out to other provider any time.

I'm disappointed with maxis also
10 years using but no offer
Going to switch soon

Hell, been another loyal Maxis customer before, when porting to Celcom.. no one called.. farked la.. hello Celcom 1st Gold..

Why dafak u need unlimited call...

Its whatsapp age

Like credit card, best benefit is offered to customer that terminate their service


Retard customer service that don't value loyal customers

They won Lowyat Awards

Celcom peeps be like " lai lai still got a lot of space here"

Yes very the agree

A lot of companies take loyal customers for granted.

What they want is to increase profit, so need new customers so they offer discounts.

What you should do, is to ask them discount for loyal customers. If don't have, say want speak to manager. If manager supervisor still say don't have, then cancel your account. You can try to do it online or via email and state clearly your reason of cancelling.
If they still muka tebal then you have to be prepared to walk the talk.

These companies are preying on loyal customers who malas to change to another company.

yup am porting to Celcom too. bye maxis.

Already very disappointed to Maxis. I called 3 times today all CS say ok will refer to the telemarketing department and get back to me. But I never receive any offer still seems they are challenging their loyal customer to change telco. Sometimes will even think. Even they called and gave me the same offer that my friend got, I also dont feel like staying back anymore to this China Man and con job company. Last time use Maxis because of their healthy image + business marketing. Now it seems like they are playing their loyal customers like a fool.

Already switched from maxis to digi few months back after with maxis for more than 10 years.. Sht rate... But I still keep the same number ending with 1111

i use celcom digi maxis umobile problem ? haha all leech thier lubang for internet

Tak suka bla lar apalagi

Loyalty is cheap, I'm glad you woke up from your "Maxis is great" slumber.

One thing you can be sure. It's very competitive between those telco's.

A. Today, it might be telco A who has the best deal.
B. Tomorrow, it might be telco B.
C. After that, it could be telco C.

If you think you got a good deal now, it is likely to change in future.

It is true that existing customers often do not get offered the new attractive deals offered to new customers, and that tends to happen with most types of companies.

The question is whether it is worth your while to monitor these things, and take the time to work out whether it's better or worse in your case, and switch if not.

I have done it before, but realistically, in the longer term, there are not much difference between the telcos. Why? if they are consistently worse than the competitors, they will go out of business.

So, in the longer term, there's not much difference between them.

after 10 years, ts finally realized a simple fact.. quite fast

I'm not comparing telco to telco.. what I'm pissed now. why in the same telco you can offer ppl who decided to leave with close to 3 times cheaper plan compare to ppl who stays and when ppl question them about the unfair treatment to loyal customers, they buat bodoh like an idiot. If maxis is expensive than other telco i have no issue at all. because i always believe maxis have a better CS compare to others. But now in the same telco you give such idiot treatment to your loyal customers!

kesian ts, very naive.
i long time change from Maxis to Celcom, then to Digi.

now RM75/mth plan = Unlimited calls to any telcos including land lines + 7GB Data (no condition) + 15GB data for spotify (3 months).